Job Description

Appointment Type: This is a Temporary Exempt (TEX) as-needed appointment. This position is exempt from the Civil Service examination process pursuant to the San Francisco Charter Section 10.104 and shall serve at the discretion of the Appointing Officer.

Nature of Work:

• Required Shift assignments on Tuesdays and Sundays. Incumbent must be available to work shifts on Tuesdays and Sundays.
• Incumbent is required to stand for 5 to 7 hours on museums' hard surfaces.
• Incumbents will be assigned to shifts at the de Young Museum (50 Hagiwara Tea Garden Dr, San Francisco, CA 94118) or the Legion of Honor (100 34th Ave, San Francisco, CA 94121).
• Scheduled shifts are typically made available to employees 14 days in advance.
• Hours fluctuate pending availability and business needs.

Position Description: We are currently seeking TEX Admission Attendants to work in an on-call/as-needed capacity. Employees in this class sell tickets, admit patrons to the facilities, and perform other duties as required. The essential functions include: selling, distributing, and/or collecting tickets, passes, memberships, and other products; operating a cash register or a computerized system to register sales transactions; setting up money trays to make change for patrons; preparing deposits to bank monies; providing customer service and information to patrons and staff; assisting with crowd control, counting visitors, and verifying admission receipts; assisting in the issuance of will call tickets; greeting and meeting groups and school tours; assisting with coat check and information area; maintaining inventory of admission tickets, audio sets, and other products; and checking and ensuring automated systems are functioning properly by cleaning, dusting, replacing, and/or changing receipt tapes, ticket rolls, and ink cartridges.

Typical Duties and Responsibilities:

According to Civil Service Commission Rule 109, the duties specified below are representative of the range of duties assigned to this job code (class) and are not intended to be an inclusive list:

• Sells, distributes and/or collects tickets, passes, memberships, and other products by personally receiving various types of payment from patrons of the Fine Arts Museums of San Francisco. Operates a cash register or a computerized system to register sale transactions.
• Sets up money trays by obtaining sufficient amounts of different denominations of dollars and coins in order to make change for Fine Arts Museums of San Francisco patrons.
• Prepares deposits by summarizing all receipts on a daily basis and preparing forms such as cash reconciliation sheets and deposit slips in order to bank monies at the end of a shift.
• Provides excellent customer service and information; responds to patrons' requests for directions and information about facilities & fees and other questions to aid patrons in their use and enjoyment of facilities and to actively promote sale of membership, audio tour, and products sold by the organizations.
• Assists with crowd control, counts visitors, and verifies admission receipts; assists in the issuance of will call tickets; and assists with information area.
• Maintains inventory of admission tickets and other products by tracking and maintaining appropriate level of inventory.
• Checks and ensures automated systems are functioning properly by cleaning, dusting, replacing, and /or changing receipt tapes, ticket rolls, and ink cartridges. Contacts outside vendors for any repair if needed.

Qualifications

_ MINIMUM QUALIFICATIONS:_ **** One (1) year (2,000 hours) verifiable experience as an admission attendant, cashier or comparable position which requires assisting customers and handling cash on a daily basis.

_ DESIRABLE QUALIFICATIONS:_ The stated desirable qualifications may be used to identify job finalists at the end of the selection process when candidates are referred for hiring:

• Extensive Customer Service Background.
• Extensive Retail Background.
• Experience working in a museum or at a cultural institution.
• Experience with the requirements for working near high value art or around fragile and/or valuable materials.
• Ability to interact with the public and customers in a professional manner.

Additional Information

** VERIFICATION: **Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. More information can be found at: https://sfdhr.org/information-about-hiring-process#verification. Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.

** SELECTION PROCEDURE:** The selection process will include evaluation of applications in relation to minimum requirements. Depending on the number of applicants, the Department may establish and implement additional screening mechanisms to comparatively evaluation qualifications of candidates. If this becomes necessary, only those applicants whose qualifications most closely meet the needs of the Department will be invited for an interview.

Applicants who meet the minimum qualifications are not guaranteed to advance through all of the steps in the selection process.

Recruitment Analyst Information: If you have any questions regarding this recruitment or application process, please contact the analyst, Eric Quock, at equock@famsf.org.

** Additional Information Regarding Employment with the City and County of San Francisco:**

• Information About The Hiring Process
• Conviction History
• Employee Benefits Overview
• Equal Employment Opportunity
• Disaster Service Worker
• ADA Accommodation
• Right to Work
• Copies of Application Documents
• Diversity Statement

All your information will be kept confidential according to EEO guidelines.

Carol Isen - Human Resources Director

The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.