Job Description

San Francisco Recreation and Parks Permits Division, located at 49 South Van Ness Avenue, is now hiring a part time assignment to provide support for Special Event permits (runs, festivals, concerts, community events), Film & Photography, and Public Recreation (picnics, facility rentals, athletics). Responsibilities include:

1. Providing quality customer service via our call center, in person, and by email; responding to customer requests verbally and in writing regarding facilities, procedures, fees, and policies; responding to patrons' requests for directions and information about facilities & fees and other questions to aid patrons in their use and enjoyment of facilities and actively promoting permits of our facilities.
2. Processing payments and preparing daily reconciliation reports.
3. Preparing cost estimates including facility fees, staffing costs, security deposits, and other ancillary fees.
4. Meeting with clients and conducting site visits with potential permittees.
5. Managing permit details and ensuring compliance with the various applicable rules and procedures; also ensuring timely collection of all fees, security deposits, and required documentation; as well as tracking deadlines for permits and following up with client on missing items.
6. Communicating and coordinating all permitted activities with other Recreation and Park divisions and City Agencies as necessary.
7. Assisting with the preparation of marketing and promotional activities and website descriptions of sites; as well as maintaining and updating forms containing fees, policies, and procedures.
8. Performing related duties as assigned.

Please note that incumbents in this classification may be required to perform duties as listed in the class specification 3302-Admission Attendant| City and County of San Francisco (sf.gov).

Qualifications

Minimum Qualifications:

One (1) year (2000 hours) verifiable experience as an admission attendant, cashier or comparable position which requires assisting customers and handling cash on a daily basis.

Verification of Experience and Education:

Every application is reviewed to ensure that you meet the minimum qualifications as listed in the job ad. Please review our articles on Employment Application and Minimum Qualifications __ and Verification of Experience and/or Education __ for considerations taken when reviewing applications.

Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification from this and future job opportunities with the City and County of San Francisco.

Selection Process:

Applications will be screened for relevant qualifying experience. Additional screening mechanisms may be used to determine candidates' qualifications. Only those applicants who most closely meet the needs of the Department will be invited to move forward in the selection process. Applicants who meet the minimum qualifications are not guaranteed to advance through all of the steps in the selection process.

Additional Information

Appointment Type
This recruitment is for a Temporary Exempt (TEX), as-needed appointment. This position is exempt from the Civil Service examination process pursuant to the San Francisco Charter Section 10.104 and shall serve at the discretion of the Appointing Officer.

Hours: Primarily Monday through Friday, between the hours of 8:30 a.m. – 5:30 p.m. and may occasionally be required to work evenings, weekends and/or holidays.

Additional Information Regarding Employment with the Recreation and Park Department

• Information About the Hiring Process
• Conviction History
• Employee Benefits Overview
• Equal Employment Opportunity
• Disaster Service Worker
• ADA Accommodation
• Right to Work
• Copies of Application Documents
• Diversity Statement

Candidates for positions with the Recreation and Park Department may be disqualified from consideration should their conviction history not meet the standards established under California Public Resources Code 5164.

HOW TO APPLY
Applications for City and County of San Francisco jobs are only accepted through an online process. Visit Careers with purpose | City and County of San Francisco (sf.gov) and begin the application process.

• Select the “Apply Now” button and follow instructions on the screen
• Complete the Supplemental Questionnaire using the link (https://forms.office.com/g/nnSgXWE7Xf )
• Submit employment verification of your qualifying experience separately via email to absar.khan@sfgov.org (Please reference the following sample https://drive.google.com/file/d/1J_DexwXFN35gIS3fkHr_6Sp_vXACJZ1y/view?usp=sharing)

Applicants may be contacted by email about this recruitment and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date. Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter. To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses @sfgov.org and @smartrecruiters.com.

Applicants will receive a confirmation email from notification@careers.sf.gov that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received.

Race and Social Equity Statement
We believe that parks and open space in San Francisco provides the opportunity to model equitable access for all. With this belief, San Francisco became the first city in the United States for which 100% of its residents live within a ten-minute walk of a park. The Recreation and Park Department’s goal is to close the gaps and improve equity and access to quality parks and open space, and recreation activities for historically marginalized communities.

We envision a department that proactively infuses racial and social equity in its internal operations. With a multi-disciplinary team of talented individuals - gardeners, recreation leaders, park rangers, custodians, craft shop personnel, park and recreation managers and more, the department is committed to doing its part to provide equitable access to parks and programs for all the communities we serve to enjoy, as well as foster a work environment where our differences are celebrated, and everyone has what they need to thrive regardless of their race, age, ability, gender, sexual orientation, ethnicity, or country of origin.

The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.