Description & Requirements

Maximus is currently hiring Application Support Technicians to join our team! This position is responsible for supporting Health Texas by using designated work instructions, other instructions to execute critical and routine tasks. To prepare for this role, Maximus provides paid, comprehensive training that equips our ASTs with the highest levels of knowledge and professionalism.

Please note, these are Full-time, Hybrid/Remote roles- you will do equipment training half day at the site and all training will be completed from home.

Why Maximus?

• Work/Life Balance Support - Flexibility tailored to your needs!
• Competitive Compensation - Bonuses based on performance included!
• Comprehensive Insurance Coverage - Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA. Additionally, enjoy Life insurance benefits and discounts on Auto, Home, Renter's, and Pet insurance.
• Future Planning - Prepare for retirement with our 401K Retirement Savings plan and Company Matching.
• Paid Time Off Package - Enjoy PTO, Holidays, and extended sick leave, along with Short and Long Term Disability coverage.
• Holistic Wellness Support - Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP).
• Recognition Platform - Acknowledge and appreciate outstanding employee contributions.
• Diversity, Equity, and Inclusion Initiatives - Join a workplace committed to fostering diversity and inclusion.
• Tuition Reimbursement - Invest in your ongoing education and development.
• Employee Perks and Discounts - Additional benefits and discounts exclusively for employees.
• Maximus Wellness Program and Resources - Access a range of wellness programs and resources tailored to your needs.
• Professional Development Opportunities - Participate in training programs, workshops, and conferences.

Essential Duties and Responsibilities:

• Use the appropriate designated work instructions and other instructions to execute critical and routine tasks.
• Retrieve documents and data from authorized data bases to perform routine tasks that may include data entering new information, validation of data, corrections or updates to existing information and documentation of findings.
• Accurately data enter all appropriate information in multiple eligibility and tracking systems.
• Follow extensive work instructions and prescribed department procedures to make timely and accurate selections in the processing of transactions.
• Determine if an image requires an appointment to be re-scheduled.
• Meet individual and unit performance goals and standards as defined by management.
• Attend and successfully complete job related and industry specific systems and policy training as required to perform the duties of the position.
• Review and analyze discrepancies in data received, request clarification and effectively raises queries to the team supervisor to resolve uncertainties and questions.

Minimum Requirements

• High School diploma or equivalent with 2-4 years of experience.
• Works on assignments that are semi-routine in nature but recognizes the need for occasional deviation from accepted practice.
• Communicates more complex information, using job experience to anticipate and proactively address related questions.

Additional Requirements:

• Office experience preferred
• Must reside in or within 70 miles of San Antonio, TX
• Must be able to work onsite during equipment training for half day and complete classroom and on-the-job training with no time missed.

Home Office Requirements:

• Reliable, high-speed internet service
• Services that connect via a cellular network (mobile hotspot, fixed wireless, etc.) or satellite are incompatible
• Minimum 20 Mbps download speeds
• Must be a traditional, wired high-speed connection such as cable or fiber
• Must be able to connect your computer directly to your modem or router via ethernet cable, Wi-Fi connections are not allowed
• Quiet and distraction-free workspace
• Maximus will supply your computer equipment

EEO Statement

Active military service members, their spouses, and veteran candidates often embody the core competencies Maximus deems essential, and bring a resiliency and dependability that greatly enhances our workforce. We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country. We’re proud of our connections to organizations dedicated to serving veterans and their families. If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you. A committed and diverse workforce is our most important resource. Maximus is an Affirmative Action/Equal Opportunity Employer. Maximus provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status.

Pay Transparency

Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.

Hourly Base Pay Minimum for this Position

$ 13.00

Hourly Base Pay Maximum for this Position

$ 13.00

As a leading strategic partner to governments across the globe, Maximus helps improve the delivery of public services amid complex technology, health, economic, environmental, and social challenges. With a deep understanding of program service delivery, acute insights that achieve operational excellence, and an extensive awareness of the needs of the people being served, our employees advance the critical missions of our partners. Maximus delivers innovative business process management, impactful consulting services, and technology solutions that provide improved outcomes for the public and higher levels of productivity and efficiency of government-sponsored programs.