Description & Requirements

Maximus is currently hiring a Bilingual Community Outreach Coordinator!

The Bilingual Community Outreach Coordinator provides essential face-to-face and virtual/telephonic and outreach enrollment services, focusing on assisting New York Medicaid recipients. This role involves conducting appointments in community locations to aid consumers in applying for Medicaid benefits and executing special projects or processing tasks to support the New York Medicaid Choice Program.

This is a full- time position supporting both Westchester and Putnam Counties in New York State. This role will require flexibility to travel and cover neighboring sites to conduct community location appointments or transfer within the assigned region as needed. Depending on business need, work location may be either assigned to a specific site, work from home, or a hybrid-remote schedule.

What you will receive

• 💰 Salary: $19.00 - $23.00/ Hour
• 🔄 Work/Life Balance Support - Flexibility tailored to your needs!
• 🛡️ Comprehensive Insurance Coverage - Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA. Additionally, enjoy Life insurance benefits and discounts on Auto, Home, Renter's, and Pet insurance.
• 🌟 Future Planning - Prepare for retirement with our 401K Retirement Savings plan and Company Matching
• 🏝️ Paid Time Off Package - Enjoy PTO, Holidays, and extended sick leave, along with Short and Long Term Disability coverage.
• 🌱 Holistic Wellness Support - Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP).
• 🏆 Recognition Platform - Acknowledge and appreciate outstanding employee contributions.
• 🌈 Diversity, Equity, and Inclusion Initiatives - Join a workplace committed to fostering diversity and inclusion.
• 📚 Tuition Reimbursement - Invest in your ongoing education and development.
• 🎁 Employee Perks and Discounts - Additional benefits and discounts exclusively for employees.
• 🌟 Maximus Wellness Program and Resources - Access a range of wellness programs and resources tailored to your needs.
• 📚 Professional Development Opportunities: Participate in training programs, workshops, and conferences.

Essential Duties and Responsibilities

• Conduct outreach presentations to recipients and community members as needed.
• Present program education and enrollment options to recipients.
• Develop relationships with community leaders and serve as a liaison with various constituents.
• Act as a point of contact for these agencies to work out issues or help certain cases moving through the enrollment process.
• Serve as liaison between multiple training providers when necessary to benefit our clients.
• Develop and Promote knowledge of community and participate in community events, other activities as needed.
• Assist clients with the enrollment and dis-enrollment processes.
• Facilitate in-person appointments in community locations for CYES Program eligible consumers to complete their Medicaid applications.
• Maintain professional relationships with HRA/LDSS county staff and clients.-Handle special assignments or processing tasks as needed.
• Maintain active certification as a Certified Application Counselor (CAC).
• Keep abreast of changes and updates to the New York Medicaid Choice Project.
• Achieve performance standards as outlined in the annual criteria and bonus template for this position.
• Perform additional duties as assigned by management.

Minimum Requirements

• High School Diploma
• 2-4 years of experience
• Minimum of one (1) year of prior experience in a customer service environment, preferably within community settings that involve health and/or human services
• Bilingual in English/Spanish
• Ability to follow detailed instructions and handle pressure
• Excellent attention to detail
• Strong organizational, interpersonal, written, and oral communication skills
• Proficient in managing multiple complex tasks simultaneously
• Ability to work both in a team and independently
• Computer literacy with proficiency in Microsoft Office (Excel, PowerPoint, Word)
• Must have an active and valid driver’s license and reliable form of transportation
• Must have the ability to carry up to 25 lbs
• Flexibility to cover neighboring sites or transfer within the region as needed.
• May be deployed to work from home to meet business needs.
• Required ability to travel throughout an assigned region, as needed.
• Must reside in or near Westchester County or Putnam County

Preferred Qualifications

• College degree or equivalent
• Experience with the Medicaid program or within a HIPAA-regulated environment
• Intermediate to advanced computer skills
• Professional conduct in community-based interactions

Home Office Requirements

• Candidates must have their own laptop/computer equipment with Windows 10 Operating System or above.
• Reliable high-speed internet service
  • Minimum 20 Mpbs download speeds/50 Mpbs for shared internet connectivity
  • Minimum 5 Mpbs upload speeds

EEO Statement

Active military service members, their spouses, and veteran candidates often embody the core competencies Maximus deems essential, and bring a resiliency and dependability that greatly enhances our workforce. We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country. We’re proud of our connections to organizations dedicated to serving veterans and their families. If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you. A committed and diverse workforce is our most important resource. Maximus is an Affirmative Action/Equal Opportunity Employer. Maximus provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status.

Pay Transparency

Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.

Hourly Base Pay Minimum for this Position

$19.00

Hourly Base Pay Maximum for this Position

$23.00

As a leading strategic partner to governments across the globe, Maximus helps improve the delivery of public services amid complex technology, health, economic, environmental, and social challenges. With a deep understanding of program service delivery, acute insights that achieve operational excellence, and an extensive awareness of the needs of the people being served, our employees advance the critical missions of our partners. Maximus delivers innovative business process management, impactful consulting services, and technology solutions that provide improved outcomes for the public and higher levels of productivity and efficiency of government-sponsored programs.