Description & Requirements

Maximus is hiring a Bilingual Family and Employment Counselor to be responsible for coordinating all services and to help ensure that the customer is making meaningful progress toward enhancing education skills, preparing for, finding, and retaining employment. This position will work on-site in Memphis, TN.

This position may require up to 35% travel - mileage is reimbursed at 100% of the Federal Rate

Why Join Maximus?

• 💰 Competitive Compensation - Quarterly bonuses based on performance included!
• 🛡️ Comprehensive Insurance Coverage - Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA. Additionally, enjoy Life insurance benefits and discounts on Auto, Home, Renter's, and Pet insurance.
• 🌟 Future Planning - Prepare for retirement with our 401K Retirement Savings plan and Company Matching.
• 🏝️ Paid Time Off Package - Enjoy PTO, Holidays, and sick leave,
• 🌱 Holistic Wellness Support - Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP).
• 🏆 Recognition Platform - Acknowledge and appreciate outstanding employee contributions.
• 🌈 Diversity, Equity, and Inclusion Initiatives - Join a workplace committed to fostering diversity and inclusion.
• 📚 Tuition Reimbursement - Invest in your ongoing education and development.
• 🎁 Employee Perks and Discounts - Additional benefits and discounts exclusively for employees.
• 🌟 Maximus Wellness Program and Resources - Access a range of wellness programs and resources tailored to your needs.
• 📚 Professional Development Opportunities- Participate in training programs, workshops, and conferences.

Essential Duties and Responsibilities:

• Offer comprehensive case management services to a caseload of program participants facing significant obstacles to employment.

• Utilize specialized expertise to address unique challenges faced by participants on long-term Cash Assistance, those with a history of sanctions or program non-compliance, or individuals with ex-offender status.

• Consider and evaluate barriers to employment when determining appropriate program placements for participants.

• Conduct job readiness screenings and assessments to gauge participant readiness for employment.

• Evaluate participants' needs for Back to Work services and assist in formulating individualized Employment Plans.

• Direct applicants and participants to suitable program components, ensuring their engagement in beneficial services.

• Oversee and coordinate all project services provided to each participant, ensuring comprehensive support.

• Connect program participants with community resources such as long-term and emergency childcare services, providing follow-up to ensure effective service delivery.

• Offer employment counseling and job leads, facilitating job placement and retention for participants.

• Provide ongoing support to maintain stability in employment, coordinating retention activities as needed.

• Initiate non-compliance procedures and manage the process for participants who fail to meet program requirements.

• Regularly engage in workgroups and committees focused on assessing customer needs, enhancing services, and implementing innovative strategies.

• Perform additional duties as directed by management.

• Travel to and provide regular training for existing providers in one-on-one or larger settings.

• Travel to and participate in events to recruit new providers to the program.

• Responsible for escalated providers and resolving issues.

• Responsible for high visibility providers where a quick resolution is needed.

• May be assigned specific providers for ongoing assistance.

• Maintains up-to-date knowledge of the project.

• Extensive travel is required.

• Perform other duties as may be assigned by management

Minimum Requirements

• High school diploma or GED required and 4+ years of relevant professional experience required, or equivalent combination of education and experience.

• Excellent organizational, interpersonal, written, and verbal communication skills

• Proficient in Microsoft Office products such as Microsoft Access, Microsoft Word, and Microsoft Excel

• Conflict resolution and problem-solving skills and abilities

• Excellent written, verbal, and interpersonal communication skills, including a track record of interacting with all levels of staff, management and/or government

• Ability to successfully execute many complex tasks simultaneously

• Ability to work collaboratively, as well as independently

EEO Statement

Active military service members, their spouses, and veteran candidates often embody the core competencies Maximus deems essential, and bring a resiliency and dependability that greatly enhances our workforce. We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country. We’re proud of our connections to organizations dedicated to serving veterans and their families. If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you. A committed and diverse workforce is our most important resource. Maximus is an Affirmative Action/Equal Opportunity Employer. Maximus provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status.

Pay Transparency

Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.

Minimum Salary

$19.00

Maximum Salary

$20.00

As a leading strategic partner to governments across the globe, Maximus helps improve the delivery of public services amid complex technology, health, economic, environmental, and social challenges. With a deep understanding of program service delivery, acute insights that achieve operational excellence, and an extensive awareness of the needs of the people being served, our employees advance the critical missions of our partners. Maximus delivers innovative business process management, impactful consulting services, and technology solutions that provide improved outcomes for the public and higher levels of productivity and efficiency of government-sponsored programs.