Description & Requirements

Maximus is currently looking for a Bilingual Outreach CSR in Alameda County, CA! Outreach CSRs are the face of Medi-Cal managed care in California. The role is to educate and enroll Medi-Cal beneficiaries to a managed care health plan.

Why Maximus?

• 📚 Professional Development Opportunities- Participate in training programs, workshops, and conferences.

• 🌟 Maximus Wellness Program and Resources – Access a range of wellness programs and resources tailored to your needs.

• 🎁 Employee Perks and Discounts – Additional benefits and discounts exclusively for employees.

• 📚 Tuition Reimbursement – Invest in your ongoing education and development.

• 🌈 Diversity, Equity, and Inclusion Initiatives – Join a workplace committed to fostering diversity and inclusion.

• 🏆 Recognition Platform – Acknowledge and appreciate outstanding employee contributions.

• 🌱 Holistic Wellness Support – Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP).

• 🏝️ Paid Time Off Package – Enjoy PTO, Holidays, and sick leave, along with Short and Long Term Disability coverage.

• 🌟 Future Planning – Prepare for retirement with our 401K Retirement Savings plan and Company Matching.

• 🛡️ Comprehensive Insurance Coverage – Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA. Additionally, enjoy Life insurance benefits and discounts on Auto, Home, Renter's, and Pet insurance.

• 💰 Competitive Compensation – Quarterly bonuses based on performance included!

Must reside in Alameda County and be willing to work onsite at our Hayward location.

Essential Duties and Responsibilities:

• Foster strong customer relationships, monitoring their engagement and progress.

• Collaborate regularly with customers to attain program goals and sustain eligibility for services.

• Conduct workshops and deliver various training services to customers.

• Demonstrate substantial program knowledge, assisting customers through multiple phases of the application process, from enrollment to benefit allocation.

• Aid customers in accessing services aligning with program objectives, including educational/vocational training, medical support, childcare, transportation, mental health services, legal aid, and related needs.

• Follow up with customers to ensure their needs are met and address any queries or concerns.

• Collaborate with team members, providing expertise and assistance in resolving participant issues.

• Maintain accurate and timely case notes for all customer interactions and document related activities.

• Share updates on outreach and engagement efforts with project staff.

• Report identified barriers hindering customer engagement with the Provider to project staff.

Minimum Requirements

• High school diploma or GED required and 0-6 months of relevant professional experience required, or equivalent combination of education and experience.

• Reliable transportation and valid automobile insurance

• Valid CA Driver's License

• Knowledge of the local community

• Willing and able to travel throughout the county

• Fluency in threshold languages (English and Spanish)

• Six months of customer service experience preferred

• Presentation and/or public speaking experience (teaching, marketing, cold-call, community outreach and education, or public relations experience) preferred

• Experience working with low-income and diverse populations preferred

EEO Statement

Active military service members, their spouses, and veteran candidates often embody the core competencies Maximus deems essential, and bring a resiliency and dependability that greatly enhances our workforce. We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country. We’re proud of our connections to organizations dedicated to serving veterans and their families. If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you. A committed and diverse workforce is our most important resource. Maximus is an Affirmative Action/Equal Opportunity Employer. Maximus provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status.

Pay Transparency

Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.

Hourly Base Pay Minimum for this Position

$20.00

Hourly Base Pay Maximum for this Position

$20.00

As a leading strategic partner to governments across the globe, Maximus helps improve the delivery of public services amid complex technology, health, economic, environmental, and social challenges. With a deep understanding of program service delivery, acute insights that achieve operational excellence, and an extensive awareness of the needs of the people being served, our employees advance the critical missions of our partners. Maximus delivers innovative business process management, impactful consulting services, and technology solutions that provide improved outcomes for the public and higher levels of productivity and efficiency of government-sponsored programs.