BARC Customer Service Representative Salary $15.62 - $16.35 Hourly Location 2700 Evella, TX Job Type Full-Time Department Administration and Regulatory Affairs Job Number 20077 Closing 8/28/2018 11:59 PM Central * Description * Benefits * Questions POSITION OVERVIEW Applications Accepted From: All Persons Interested Posting Number: 20077 Section: Customer Service & Licensing Workdays & Hours: Customer Service Friday - Tuesday 9:00 AM - 6:00 PM* Licensing Wednesday - Sunday 9:00 AM - 6:00 PM* *Subject to change DESCRIPTION OF DUTIES/ESSENTIAL FUNCTIONS BARC Animal Shelter and Adoptions is Houston's municipal animal shelter and adoption center. BARC is looking for applicants that possess: * A professional attitude in a fast-paced work environment * Highly developed sense of integrity and commitment to customer satisfaction. * Demonstrated passion for excellence with respect to treating and caring for customers. * Ability to communicate clearly and professionally, both verbally and in writing. * Capable of handling complaints and unpleasant customers. * Strong decision making and analytical abilities. * Strong detail orientation and communication/listening skills. * Possess a strong work ethic and team player mentality. RESPONSIBILITIES: * Work consists of following up and resolving all customers' requests accurately, investigating specific situations, ensuring all are resolved professionally and adequately while providing detailed transcripts in the system to track all work. * Educate the public on all current BARC information (Adoptions, Spay/neuter, Wellness, Licensing etc.) * Collects, balances, and deposits daily revenue from daily transactions using shelter software in compliance with established financial accounting procedures. * Compiles and maintains accurate reports and data entry records of services rendered. * Records accounts of exchanges as well as original correspondence to customers. * Works on special assignments and at organized events to promote BARC and educate citizens within the community. * Performs other special duties and projects as assigned. WORKING CONDITIONS This position is physically comfortable most of the time with occasional periods of stooping, bending and/or light lifting of materials up to 10 pounds. Minor discomforts of some animal odors. MINIMUM REQUIREMENTS EDUCATIONAL REQUIREMENTS Basic knowledge of grammar, spelling, punctuation and simple mathematical functions like percentages, ratios, etc. as might normally be acquired through attainment of a high school diploma or GED. EXPERIENCE REQUIREMENTS Two years of administrative or customer service experience are required. LICENSE REQUIREMENTS None PREFERENCES Preferences shall be given to candidates that possess excellent customer service skills; working with the public; and working with animals. Preference shall be given to eligible veteran applicants provided such persons possess the qualifications necessary for competent discharge of the duties involved in the position applied for, such persons are among the most qualified candidates for the position, and all other factors in accordance with Executive Order 1-6. GENERAL INFORMATION SELECTION/SKILLS TESTS REQUIREDNone However, the Department may administer a skills assessment test. SAFETY IMPACT POSITIONNo This position is subject to random drug testing if a promotional position; candidate must pass an assignment drug test. SALARY INFORMATION Factors used in determining the salary offered include the candidate's qualifications as well as the pay rates of other employees in this classification. Pay Grade: 15 APPLICATION PROCEDURES Only online applications will be accepted for this City of Houston job and must be received by the Human Resources Department during posting opening and closing dates shown. Applications must be submitted online at: www.houstontx.gov. To view your detailed application status, please log-in to your online profile by visiting: http://agency.governmentjobs.com/houston/default.cfm or call (832) 393-7238. Due to the high volume of applications received, the Hiring Department will contact you directly, should you be selected to advance in our recruitment process. All new and rehires must pass a pre-employment drug test and are subject to a physical examination and verification of information. If you need special services or accommodations, please call TTY 7-1-1. EEO Equal Employment Opportunity The City of Houston is committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, genetic information, veteran status, gender identity, or pregnancy. The city offers a competitive benefits program, including competitively priced health coverage and a defined contribution pension plan. Benefits include: Medical Dental Vision Wellness Life insurance Long-term disability Retirement pension 457 deferred compensation plan Employee Assistance Program 10 days of vacation each year 10 city holidays, plus one floating holiday Flexible schedules Professional development opportunities Transportation/parking plan Section 125 pretax deductions Dependent Care Reimbursement Plan Healthcare Flexible Spending Account For plan details, visit http://www.houstontx.gov/hr/benefits.html 01 Are you a veteran who served on active duty in the Armed Forces (United States Army, Navy, Air Force, Marines Corps, or Coast Guard) for more than 90 consecutive days and received either an honorable discharge or a general discharge under honorable conditions? * Yes * No 02 Please select the scenario that best describes your education. * High School / GED * Associate's Degree * Bachelor's Degree or Higher * None of the above 03 Please select the scenario which best describes your administrative / customer service experience. * Less than 2 years * 2 years but less than 3 years * 3 years but less than 4 years * More than 4 years * None of the above 04 Are you currently employed a BARC employee? * Yes * No 05 How many years of verifiable experience do you have working in an environment requiring regular animal interactions? * Less than 1 year * 1 year but less than 2 years * 2 years but less than 4 years * More than 4 years 06 Are you able to work weekends? * Yes * No 07 Which of the following verifiable customer service interactions do you have the most experience? (Check all that apply apply) * Over the phone * Face-to-face * Email * Online Chat Assistance 08 Please indicate languages, other than English, in which you are fluent (reading, writing, and /or speaking). Check all that apply: * Spanish * Chinese * Vietnamese * Other Languages * I am not bilingual Required Question Agency City of Houston Address ONLINE SUBMISSIONS REQUIRED Houston, Texas, 77002 Website http://www.houstontx.gov