CharMeck 311 Customer Service Representative City of Charlotte and Mecklenburg County 130 reviews - Charlotte, NC CharMeck 311 Customer Service Representatives are responsible for receiving and processing high volume, inbound calls from the general public requesting assistance with City/County services and/or information. Candidates are required to provide a stellar level of customer service & satisfaction with each contact, all while accurately ascertaining and documenting citizen requests in a professional manner. Candidates should be proficient in using a computer and must have the ability to learn and utilize up to 15 various software applications. Some of the software applications include Non Emergency Police System, Tax & Water, Animal Control, and Emerald. These systems enable CharMeck 311 to provide information to our customers and create service requests for City/County departments as appropriate. Must be able to read, comprehend, retain, and apply new and/or updated policies and procedures on a continuous basis. Ability to research information as requested, and/or needed. Perform other duties as assigned. CharMeck 311 operates Monday Friday, 7:00am 7:00pm and is closed on weekends and City-observed holidays. Minimum Qualifications: PLEASE NOTE: EXCELLENT ATTENDANCE AND PUNCTUALITY ARE CRITICAL FOR SUCCESS * Requires high school diploma or equivalent. * Requires strong customer service experience with a minimum of 3 years work experience in a fast-paced customer service environment. Call center experience is preferred, but not required. * Candidates with experience in customer service account analysis highly preferred. * Strong computer savvy with the ability to utilize up to 15 applications to provide comprehensive service. * Strong work ethic with ability to handle confidential information. * Previous experience demonstrating ability to work with a sense of urgency in a changing environment. * Excellent problem-solving, organizational and oral communication skills a must, with ability to convey challenging messages to customers. * Ability to work well under pressure, multi-task and function in team environment. This is a range 7 position. If you need assistance completing your online application, you are welcome to visit the City of Charlotte Human Resources Department lobby where we have workstations available. Our office is located at 700 East 4th Street, Suite 200, Charlotte, NC 28202. Our hours are Monday through Friday, 8 a.m. to 5 p.m. (EST), excluding official City holidays. Anyone seeking an accommodation to apply for a job may call (704) 336-2285 for assistance or you may email questions to CityHrJobPostingsNotify@ci.charlotte.nc.us. Conditions of Employment: The Citys Background Check Policy requires background checks to be conducted on final internal or external candidate(s) applying for any position with the City of Charlotte. The type of information that will be collected as part of a background check includes, but is not limited to: reference checks, social security verification, education verification, criminal conviction record check, and, if applicable, a credit history check, sex offender registry and motor vehicle records check. Background checks must be in compliance with all federal and state statutes, such as the Fair Credit Reporting Act (FCRA). The checks must be consistent with the guidelines set forth by these laws requiring organizations to obtain a candidates written authorization before obtaining a criminal background report, motor vehicle records check or credit report; and to properly store and dispose of information derived from such reports. Final candidates must pass a pre-employment drug-screening test. During the selection process, candidates may be asked to take a skills test, and/or participate in other assessments. Some positions may require the ability to obtain a City Driving Permit. Candidates may also be required to pass a physical examination, polygraph exam, other skill evaluations and background check screens. The City of Charlotte is an Equal Opportunity Employer. 11 hours ago - save job - original job Apply On Company Site Other jobs you may like Customer Service Representative Consolidated Metco - Charlotte, NC 9 hours ago CUSTOMER SERVICE REPRESENTATIVE Amsted Industries - Charlotte, NC 12 hours ago Waitress/Customer Service Wang king Asian cafe - Charlotte, NC 8 hours ago Easily apply Customer Service Representative Ajilon - Charlotte, NC 15 hours ago Customer Service Representative/Call Center Disys - Charlotte, NC 16 hours ago Easily apply * Charmeck Customer Service Representative jobs in Charlotte, NC * Charmeck Customer Service Representative salaries in Charlotte, NC City of Charlotte and Mecklenburg County 130 reviews Let employers find you Thousands of employers search for candidates on Indeed Upload Your Resume