PAYMENT SERVICES REPRESENTATIVE PAYMENT SERVICES REPRESENTATIVE
JOB ANNOUNCEMENT**** DEPARTMENT OF FINANCE Payment Processing
Division Number of Positions: 3 Under general supervision, provides
customer service at a City payment center and accepts and processes
payments for City taxes, business and animal licenses, vehicle stickers,
parking citations, warrants for collection, and other fees and services,
and performs related duties as required ESSENTIAL DUTIES * Provides
information and responds to inquiries from customers regarding revenue
ordinances, billings, fines, and penalties assessed for late payments,
rights of appeal, and payment procedures * Interviews customers to
obtain information regarding billing or service complaints and questions
- Reviews computerized account and payment history records to research
complaints, provide information regarding payment status, and make
adjustments to correct billing or payment discrepancies * Reviews
customer billing and payment owed documents, accepts payments, and
issues receipts for various transactions including City taxes, license
and emergency medical fees, parking citations, water and sewer bills,
and related fines * Assesses appropriate screens on computerized cashier
equipment to record and code payments by type of transaction, and update
and credit customer account records * Reconciles and balances cash,
checks, and credit card payments with billing and payment transaction
documents * Prepares daily transaction reports of total monies received
and ensures the proper coding of transactions and crediting of accounts
- Re-calculates dollar amounts owed to ensure accuracy of payments
received * Refers clients to appropriate City departments or
departmental divisions to obtain information and resolve payment
disputes _NOTE: _The list of essential duties is not intended to be
inclusive; there may be other duties that are essential to particular
positions within the class Locations: Payment Centers 4770 South
Kedzie 4445 North Pulaski 2006 East 95th Street City Hall ** 121
North LaSalle Street, Room 107A Central Hearing Facility ** 400 W
Superior, 1st Floor PLEASE NOTE: YOU MAY BE ASSIGNED TO WORK AT
ANY LOCATION ABOVE **Days: **Monday Friday, some Saturdays
Hours: 8:00am 6:45pm, Schedule Varies THIS POSITION IS IN THE
CAREER SERVICE MINIMUM QUALIFICATIONS * Two years of experience in
customer service, cashiering, or clerical work, or an equivalent
combination of education, training, and experience Disclaimer
Accredited means any nationally or regionally accredited college,
university, or law school where the applicant is enrolled in or has
completed an Associates, Bachelors, Masters, or Juris Doctorate degree
program. **NOTE: **To be considered for this position, you must
provide information about your educational background and your work
experience. You must include job titles, dates of employment, and
specific job duties. (If you are a current City employee, Acting Up
cannot be considered). If you fail to provide this information at the
time you submit your application, it will be incomplete and you will not
be considered for this position. There are three ways to provide the
information: 1) you may attach a resume; 2) you may paste a resume; or
- you can complete the online resume fields. Education & Employment
Verification Please be advised that if you are selected to be hired
you must provide, upon request, adequate information regarding your
educational and employment history as it relates to the qualifications
of the position for which you are applying. If you received your degree
internationally, all international transcripts/diploma must be
accompanied by a Foreign Credential Evaluation. If the City of Chicago
cannot verify this information, any offer extended to you will be
withdrawn and you will not be hired. SELECTION REQUIREMENTS This
position requires applicants to successfully pass a written test/skills
assessment and complete an interview. Test results will be sent out by
the Department of Human Resources after test results have been analyzed
and compiled. The interviewed candidate(s) receiving a passing score on
the test and possessing the qualifications best suited to fulfill the
responsibilities of the position, will be selected. Preference will be
given to candidates possessing the following: * Previous clerical
experience**__** * Previous customer service experience**__** * Previous
cashiering experience**__** **VETERANS PREFERENCE NOTE: **The City of
Chicago offers Veterans Preference for both current, active military
personnel AND military personnel who have served in the Armed
Forces of the United States and have received an honorable or general
discharge. Eligible candidates must have at least six months of active
duty documents. In order to receive the veterans preference, candidates
need to indicate whether or not they are a veteran by answering yes or
no to the question on the online application that asks, Are you
currently serving on active duty for at least six months in the Armed
Forces of the United States OR have you served in the Armed Forces
of the United States on active duty for at least six months and received
an honorable or general discharge? In addition, you must attach
documentation to verify your military service. For veterans, you must
attach a copy of your DD214 (Member Copy-4) to your online application
which includes character service status OR a letter from the United
States Veterans Administration on official stationary stating dates of
service and character of service. For active military personnel, you
must attach a letter from your Commanding Office on official stationary
verifying your active duty, length of service, and character of service
in the Armed Forces of the United States AND a copy of your military
ID to your online application. Failure to answer the question and
attach the required documentation will result in you not being
considered for the Veterans Preference. **Evaluation: **Your initial
evaluation will be based on information provided on the application form
and documents submitted with the application. Applications must be
submitted by the individual applicant. No second party applicants will
be accepted. **Residency Requirement: **All employees of the City of
Chicago must be actual residents of the City as outlined in 2-152-050 of
the City of Chicago Municipal Code. Proof of residency will be required.
If you would like to request a reasonable accommodation due to
disability or pregnancy in order to participate in the application
process, please contact the City of Chicago, Department of Human
Resources, at (312) 744-4976 (voice) or (312) 744-5035 (TTY). Please be
prepared to provide information in support of your reasonable
accommodation request. ALL REFERENCES TO POLITICAL SPONSORSHIP OR
RECOMMENDATION MUST BE OMITTED FROM ANY AND ALL APPLICATION MATERIALS
SUBMITTED FOR CITY EMPLOYMENT. ** ** The City of Chicago is an Equal
Employment Opportunity and Military Friendly Employer. City of
Chicago Department of Human Resources Rahm Emanuel, Mayor Soo Choi,
Commissioner ** PLEASE NOTE: Applications for this position will be
accepted until 11:59 pm CDT on 08/20/2018. NO EXCEPTIONS WILL BE MADE
** **Primary Location: ** **Work Locations: ** **Organization: **City of
Chicago **Job Posting: **Aug 6, 2018, 12:01:00 AM **Closing Date: **Aug
20, 2018, 11:59:00 PM