Customer Service Agent (311 Call Center) (TEMP to PERM) Salary $12.50 Hourly Location Downtown Dallas, TX Job Type Temporary Full-time Department Management Services Job Number 76802-00-AS-NR-03 Closing 3/24/2018 11:59 PM Central * Description * Benefits * Questions Position Purpose For information related to Essential Functions, Knowledge, Skills & Abilities Required to Perform Work, and Working Conditions & Hazards of this position, click here. Locate and click on the position title to view the job classification specification. For evaluation purposes, acceptable qualifying experience for all positions must have been in a paid capacity unless noted otherwise in the minimum qualifications for the posted position. Additionally, 30+ hours per week will be counted as full-time employment and will receive full credit for the amount of time employed. A minimum of 15 through 29 work hours per week will be counted as part-time employment and will receive half credit for the amount of time employed. Vacancies currently available in the following department(s): 311 Call Center Minimum Qualifications EDUCATION: * High school diploma or GED. EXPERIENCE: * Three (3) years customer service experience involving heavy phone contact and data entry. OTHER REQUIREMENT(S): * Availability to work varying shifts including nights, weekends and holidays. KNOWLEDGE, SKILLS, ABILITY(IES):. * Knowledge of MS Office or similar software skills. * Ability to interpret policies, and follow established procedures/guidelines. * Ability to use a computer keyboard with sufficient speed to meet job demands. * Ability to use effective communication and listening skills PREFERENCE(S): * English/Spanish bilingual skills strongly preferred. 311 CALL CENTER: The call center takes non-emergency (80%) and emergency (20%) calls and is a twenty-four/seven (24/7) operation. The ideal candidate is an experienced customer service representative who has excellent communication and customer service skills (call center experience would be an advantage). PERFORMANCE EXAM: * Description: Exam covers data entry (audio), spelling, reading comprehension, sentence clarity, cross-referencing (audio), prioritization, and call summarization skills. * Time Limit: N/A * ***Please note: The CritiCall exam for this position can only be taken two (2) times within a twelve (12) month period. * PICTURE I.D. REQUIRED Temporary Employees are not eligible to participate in the City of Dallas benefits programs. 01 In the questions that follow, you will be asked about your education, work history and/or current certifications and licenses. Answers given in this supplemental questionnaire must be able to be verified with the information provided in the Education, Work History and/or Certificates and Licenses sections of your application. Information submitted on attacheddocuments (resumes, cover letters, etc.) WILL NOTbe used to determine eligibility for this position. If you have NOT completed the application requirements, please return to the application and complete the appropriate section(s) before submitting. * I have read and understand the above statement 02 Please select the choice below which represents your highest level of education completed. * High School or GED * Associate degree (or higher) in any field * None of the above 03 What is your level of paid customer service experience which involved heavy phone contact AND data entry? * None * Less than one year * One year to less than two years * Two years to less than three years * Three years to less than four years * Four years or more 04 In which area(s) do you have paid customer service experience? (check all that apply) * Banking