Housing Specialist I/II City of Vallejo, CA - Vallejo, CA $44,950 -
$60,282 a year - Full-time, Contract Description The City of Vallejo has
two full-time vacancies for the position of Housing Specialist I/II in
the Housing and Community Development Division. The City will only
consider applicants who meet the posted minimum requirements. The
Register of Eligibles list created from this recruitment will be used to
fill the current vacancies, and any future vacancies in this position
for at least one year. Vallejo Housing Authority is in downtown Vallejo,
near the Vallejo Waterfront, and offers a ladder to career development,
supportive team environment, excellent benefits, and the opportunity to
make a difference in the community. The division is seeking qualified
candidates who have public interaction experience working with people
from various backgrounds within a social service setting. The following
are desirable characteristics: Ability to be flexible, and works well
under pressure and changing priorities; ability to respect privacy and
confidentiality of clients; excellent human relations; ability to handle
difficult situations in a professional manner; ability to deliver
consistent, high quality customer service; professional demeanor;
analytical, detail-oriented, reliable and the ability to work well
independently and within a team. Applicants with work experience in
housing or other social services, experience working in a fast-paced
office, and with exceptional organizational skills are encouraged to
apply. This position exists to provide timely and accurate assistance to
Vallejo Housing Authority (VHA) Housing Choice Voucher (HCV) program
participants in a manner that provides excellent customer service and
meets the United States Department of Housing and Urban Development
(HUD) regulations and VHA policies. Specifically, the position: performs
initial and ongoing eligibility determinations; inspects units prior to
occupancy by HCV participants and while participants are residing in the
units; conducts landlord outreach; monitors and determines local rental
housing rates and negotiates rental agreements; conducts investigations;
conducts new participant briefings; prepares and maintains technical and
confidential documents; represents the City and the VHA in a positive
and professional manner; and completes other housing-related tasks. This
position may also serve as the HCV Family Self-Sufficiency Program
Coordinator. DISTINGUISHING CHARACTERISTICS Housing Specialist I - This
is the entry level class in the Housing Specialist series. This class is
distinguished from the Housing Specialist II by the performance of the
more routine and less difficult and complex tasks and duties assigned to
positions within the Housing Specialist series. This class is a training
class; employees may have only limited related work experience. It is a
flexibly staffed class which requires that the entry level Housing
Specialist I be promoted to the full journey level upon the completion
of the probationary period and certifications of successful completion
of training from approved industry experts in the areas of HCV Program
Eligibility, Occupancy and Housing Quality Standards. Housing Specialist
II - This is the journey level class in the Housing Specialist series.
Positions in this class are flexibly staffed and are normally filled by
advancement from the Housing Specialist I level or, when filled from the
outside, by having prior experience. Employees within this class are
distinguished from the Housing Specialist I by the performance of the
full range of duties as described. Assignments are performed within a
framework of established procedures and employees are expected to
perform the full range of duties with only occasional instruction or
assistance only as new or unusual situations arise. Employees in this
class are distinguished from the Senior Housing Specialist class in that
the latter is the advanced-journey and/or lead class. A Senior Housing
Specialist, on a regular and recurring basis, provides lead direction to
three or more lower level technical staff and/or performs the most
complex and sensitive technical housing assistance duties. SUPERVISION
RECEIVED AND EXERCISED Housing Specialist I * Receives immediate
supervision from supervisory or management staff and may receive lead
direction from a Housing Specialist II or a Senior Housing Specialist.
Housing Specialist II * Receives general supervision from supervisory or
management staff and may receive lead direction from a Senior Housing
Specialist. Examples of Duties Important responsibilities and duties may
include, but are not limited to, the following: The Housing Specialist
must be able to learn and apply procedures that ensure timely, thorough,
accurate, and equitable service to all applicants and participants in
the Vallejo Housing Authority programs. The Housing Specialist must be
viewed by clients as professional, helpful, and efficient. To ensure
eligibility of applicants and participants, and compliance by property
owners and/or managers, the Housing Specialist will: * Determine initial
and continued eligibility of program participants through a face-to-face
interview process; investigate and verify applicant and participant
information; contact applicants and participants to resolve
discrepancies; and calculate rent adjustments. * Inspect properties to
determine compliance with the requirements of the HCV's Housing Quality
Standard; advise property owners and participants of maintenance needs;
document repair requirements; and verify completed work and repairs. *
Provide clear and thorough information to participants regarding moving
from one Housing Authority jurisdiction to another; procedures for
terminating the current rental agreement and other necessary
requirements; and complete the process for participants moving into this
jurisdiction from another jurisdiction. * Work with property managers,
owners, and others to negotiate total monthly rents; prepare and process
Housing Assistance Payments Contracts, contract terminations, and
amendments. * Comply with operational procedures, policies, regulations,
and legal mandates pertaining to public housing programs and enforced by
the City of Vallejo and the Vallejo Housing Authority. * Prepare
correspondence to various agencies, landlords, and businesses to verify
applicant data. * Perform technical clerical functions pertaining to
occupancy eligibility; prepare briefing packets; investigate and locate
sources of information; maintain landlord information data bases. *
Answer technical questions; prepare routine and confidential
correspondence and reports. * Ensure accuracy in data transmitted to
special (HUD) computer programs using word processing, spreadsheet and
on-line computer programs. * Perform related duties and responsibilities
as required. COMMUNICATION AND CUSTOMER SERVICE Through effective
communication, the Housing Specialist upholds department values of
fairness, respect and collaboration. The Housing Specialist will: *
Conduct interviews with applicants, participants, property
owners/managers, and other agencies in a way that gathers required
information and accomplishes goals while showing respect for all
concerned. * Counsel participants and property owners and/or managers in
a way that avoids or resolves disputes. * Use a problem solving approach
with participants, property owners and/or managers, fellow staff, and
other departments or agencies toward resolving any issues that arise. *
Conduct individual and group briefing sessions that are announced with
proper notice, are well-organized, contain up-to-date information, and
encourage questions and discussion. * Prepare and deliver written and
electronic correspondence to participants, property owners, and various
agencies and businesses that are written in proper business English and
are clear, concise, and timely. * Communicate verbally with people from
diverse cultural and socio-economic backgrounds and those with
disabilities in a way that engenders trust, assures understanding and
promotes the individual's ability to comply with regulations. When
necessary, arrange for interpretation for clients with limited English
language proficiency. Minimum Qualifications KNOWLEDGE AND ABILITIES
Housing Specialist I Knowledge of: * Techniques for working with a
variety of individuals from diverse cultural and socio-economic
backgrounds and those with disabilities * Modern office practices,
methods and procedures * Modern English usage, spelling, grammar, and
punctuation * Standard office machines and equipment, including computer
terminals, business software, and applicable electronic equipment, such
as field entry devices and cellular phones * Experience with personal
computers, a good working knowledge of Microsoft Word and Excel, and
ability to learn other software programs * Experience keeping records in
paper and electronic formats * Experience with preparing business
letters and documents * Excellent verbal and written communications
skills * Record keeping principles and practice * Basic mathematical
computations Ability to: * Learn methods, trends, and techniques
pertaining to the operation of a public housing system and housing
inspections * Learn the operational procedures, policies, regulations,
and legal mandates pertaining to public housing programs and enforced by
the City and the Housing Authority * Obtain certifications from approved
industry experts in the areas of Eligibility, Occupancy, and Housing
Quality Standards within one year from date of hire or at first
available training * Learn to accurately interpret legal mandates,
policies, rules and regulations, and apply them to a variety of
occupancy eligibility procedures * Demonstrate good interpersonal skills
- Communicate and conduct business in an empathetic, yet professional
manner, with clients in difficult situations * Work effectively in a
team setting and collaborate with team members in solving problems and
improving services * Balance multiple deadlines and conflicting demands
- Proactively solve problems * Learn to create and maintain a variety of
filing systems such as alphabetical, numerical, subject matter, etc.,
and prepare indices and cross reference files * Learn to interpret
narrative information from tables, forms and computerized documents *
Learn to interview and counsel people from diverse cultural and
socio-economic backgrounds * Learn to multi-task, set priorities, and
meet deadlines under stressful conditions * Learn to negotiate Housing
Assistance Payments Contracts, contract terminations, and contract
amendments * Perform complex and specialized technical and clerical work
utilizing independent judgment, and requiring speed and accuracy *
Prepare clear, concise, and comprehensive reports * Type and word
process documents at a speed necessary for successful job performance *
Understand and carry out oral and written directions * Communicate
clearly and concisely, both orally and in writing with hostile or
emotionally upset clients * Establish and maintain effective working
relationships with those contacted in the course of work and maintain a
positive public image Housing Specialist II In addition to the knowledge
and abilities stated in Housing Specialist I: Knowledge of: * Techniques
used to interview and counsel people from diverse cultural and
socio-economic backgrounds and those with disabilities; * Legal
mandates, rules, regulations, local policies and plans relating to
housing and occupancy eligibility procedures; * Operational procedures,
policies, rules, regulations and legal provisions specific to the
assignment; * Practices and procedures used in housing inspections; *
Related codes and ordinances pertaining to public housing programs and
enforced by the City and the Housing Authority. Ability to: * Interpret
legal mandates, policies, rules and regulations, and apply them to a
variety of occupancy eligibility procedures; * Create and maintain a
variety of filing systems such as alphabetical, numerical, subject
matter, etc.; and prepare indices and cross reference files; * Interpret
narrative information from tables, forms, and computerized documents; *
Interview and counsel people from diverse cultural and socio-economic
backgrounds and those with disabilities; * Multi-task, set priorities,
and meet deadlines under stressful conditions; * Negotiate rent
agreements, contract terminations, and contract amendments. MINIMUM
QUALIFICATIONS Housing Specialist I Experience: * Two years of
experience in a social or community service agency involving public
contact which required the explanation and application of rules,
regulations and standards; * Housing and/or social service program
experience that required interaction with individuals from diverse
ethnic and socio-economic backgrounds and those with disabilities is
highly desirable. Note: One year of clerical experience in a housing
program may be substituted for one of the two years of social services
experience. Training: * A High School Diploma or G.E.D. with specialized
training in business practices, manual and automated record management,
storage and retrieval systems. Additional college course work in social
services, psychology or a field related to the intent of the class is
desirable Housing Specialist II In addition to the qualifications stated
in Housing Specialist I: Experience: * One year of experience as a
Housing Specialist I with the City of Vallejo, or one year of experience
performing comparable duties in a housing services environment which
required interaction with individuals from diverse ethnic and
socio-economic backgrounds and individuals with disabilities. Training:
- An Associate's Degree or certificate in business, management, social
services, psychology or a field related to the intent of the class is
desirable. LICENSES AND CERTIFICATES Housing Specialist I/II: *
Possession of, or ability to obtain, a valid driver's license by
appointment to the class. The driver's license must be maintained in
good standing throughout employment in the Housing Specialist
classification. * Possess, or obtain within one year from date of hire
(at employer's expense), certifications from approved industry experts
in the areas of Eligibility, Occupancy, and Housing Quality Standards.
Supplemental Information Step 1: Application Submittal and Supplemental
Responses To be considered for this recruitment, please submit: 1) an
online City of Vallejo application form, 2) a current cover letter, and
- a current resume detailing your education, experience, and
qualifications for this position. All the above must be submitted by
June 19, 2018 at 5:15 PM. ***If you have any housing industry
certifications, please attach a copy by the June 19 final application
closing date. Application may be obtained and completed online at:
https://www.governmentjobs.com/careers/vallejo or go to the City of
Vallejo website; click on Human Resources Department then, click on
"Employment Opportunities" If you have problems creating a user account
or submitting your online application, please contact governmentjobs.com
applicant support directly at 855-524-5627. IMPORTANT: * Applications
received without the required current cover letter and resume will be
considered incomplete and will not be given further consideration. * The
City will close this recruitment on June 19, 2018, or upon receipt of
the first 150 applications, whichever occurs first. * The City reserves
the right to reopen the application period to obtain a qualified pool of
candidates to move forward to the examination process. Step 2: Applicant
Screening * Application packets containing all required materials will
receive an overall screening assessment. Applicants who are found to be
the best qualified will move forward in the hiring process. * Pool of
Candidates: The City reserves the right to limit the number of
candidates to those determined to be the best qualified, based upon all
requested application materials, including training and experience,
cover letter and current resume. Step 3: Examination: Best qualified
applicants will be invited to take part in a written examination. The
written examination is tenatively scheduled for Tuesday, July 10, 2018 .
The examination process consists of a written examination weighted at
100%. Candidates must achieve a score of 70% or higher in order to be
placed on the Register of Eligibles list (this list will be forward to
the hiring department). Qualified candidates will be notified in writing
of the time and location of the written examination. Prior to
interviews, the department will hold a position orientation for the
candidates on the Housing Specialist I/II Register of Eligibles list.
Candidates will be notified of the date, time and location of the
orientation. The orientation is optional, the department strongly
encourages candidates interested in the position to attend. The
orientation is designed to provide candidates with a realistic
expectation and visual of the essential duties to be performed in the
Housing Specialist position. Step 4: Department Interview: The
department may conduct a hiring interview and may include a written
exercise as part of its assessment prior to making a hiring decision.
Step 5: Final Selection The department holding the current vacancy will
conduct all final interviews and make the final candidate selection.
REASONABLE ACCOMMODATIONS The City of Vallejo is committed to providing
reasonable accommodation to applicants as required by the Americans with
Disabilities Act (ADA) and the Fair Employment and Housing Act (FEHA).
Qualified individuals with disabilities who need a reasonable
accommodation during the applications or selection process may contact
Human Resources Department. Please contact Robin Tilley at (707)
649-4852 or 648-4363 or at robin.tilley@cityofvallejo.net no later than
Tuesday, June 19, 2018. PRIOR TO HIRE: The selected candidate will be
required to: 1) successfully complete a job-related pre-placement
medical exam, 2) successfully complete a reference check, criminal
background/Livescan-DOJ and 3) provide proof of legal right to work in
the United States, and 4) take a loyalty oath. VETERAN'S PREFERENCE
Veteran's preference points will be applied in accordance with Civil
Service Rule 24. A copy of the DD 214 form must be filed at time of
application. Disaster Service Workers All City of Vallejo ("City")
employees are designated Disaster Service Workers ("DSW") through state
law (California Government Code Section 3100-3109). Employment with the
City requires the affirmation of a loyalty oath to this effect.
Employees are required to complete all DSW- related training as assigned
and to return to work as ordered in the event of an emergency. Equal
Opportunity Employer (EOE) - The City of Vallejo is an Equal Opportunity
Employer. It is the policy of the City of Vallejo to provide equal
employment opportunity for all qualified persons. All applicants will be
considered without regard to race, color, religion, sex, national
origin, age, disability, sexual orientation, gender, gender identity,
gender expression, marital status, ancestry, medical condition (cancer
and genetic characteristics), genetic information, or denial of medical
and family care leave, or any other non-job-related factors. Note: The
provisions in this bulletin do not constitute a contract, expressed or
implied, and any provisions contained in this bulletin may be modified
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