Job Description

ANNUAL SALARY: 84,968-103,298

Under general supervision a Station Agent works at a SFMTA Metro station. 

ESSENTIAL FUNCTIONS INCLUDE:

• Provides public with information concerning MUNI fares, routes, schedules, and other connecting transit services, by speaking to patrons at the station and via a public address system, so that the flow of patrons will be smooth; includes assisting elderly and disabled persons.
• Maintains order at assigned station, by monitoring patron activities and by taking appropriate action when fare evasion or other illegal activities are observed in order to maintain the safety of the public.
• Responds to patrons complaints and requests for assistance by explaining and demonstrating the proper use of station fare equipment as well as explaining rules, procedures, policies.
• Performs routine checks on escalators and elevators and fare collection equipment to ensure smooth operation.  This includes performing troubleshooting of the fare collection equipment.
• Uses monitoring equipment including display devices, communication equipment, fare collection equipment, and conveyance equipment by watching display monitors making visual checks to ensure proper service
• Responds appropriately in emergency situations by contacting Central Control, and then initiating appropriate response such as crowd control and/or station evacuation; activates/ensures proper operation of the fan control system (may be required to enter track-way/catwalk); performs minor fire suppression.  In addition, requests appropriate professional and/or medical assistance for sick, injured or violent persons, so that corrective action can be taken to ensure the safety of the public; and MUNI employees and assets.
• Completes forms and reports as required, in order to maintain records and information; includes accident reports for claims department, reports for supplies and maintenance, and unusual occurrence reports.  This includes lifting boxes of transit timetables, transfers, brochures, and other printed matter.
• Opens and closes assigned station by manipulation of gate assemblies and the preparation of station equipment for revenue service. This includes the turning on and off of conveyance and surveillance equipment; preparing revenue collection equipment, and performing safety checks of the station.
•  Performs other related duties as required.

NATURE OF WORK:  Requires incumbents to work weekends, different shifts and holidays; work alone in stations during early morning and late night hours; stoop, bend, kneel, reach, lift, and climb to perform a variety of duties; work in inclement weather; open and close stations by lifting and pulling gate assemblies weighing up to 50 pounds.

Qualifications

Two (2) years of fulltime verifiable work experience in a job requiring extensive public contact with a major portion of the duties dealing with complaints and inquiries.

Note: Positions require basic computer knowledge and skills (i.e. email, applications, etc.).

Applicants must meet the minimum qualification requirement by the final filing date unless otherwise noted

Additional Information

VERIFICATION

Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. More information can be found at: https://sfdhr.org/information-about-hiring-process#verification. Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.

EXAM PROCESS:

WRITTEN MULTIPLE-CHOICE EXAMINATION: (WEIGHT: 100%)

Candidates deemed eligible and admitted to the examination process will be administered a written multiple-choice test designed to measure knowledge, skills and abilities in job-related areas that may include but not be limited to: knowledge of customer relations; ability to read maps; and ability to read and comprehend written materials.

Minimum Qualification Supplemental Questionnaire (Weight - Qualifying): Candidates will be prompted to complete a Supplemental Questionnaire prior to being placed on the eligible list. Failure to complete the questionnaire may result in disqualification from the selection process.

Exam Analyst Information: If you have any questions regarding the Exam Process, please contact the exam analyst, Anna.Kaminska@sfmta.com. Please note: all your information will be kept confidential according to EEO guidelines. AK | CBT-9131-T00006 | Entrance

ADDITIONAL INFORMATION REGARDING EMPLOYMENT WITH THE CITY AND COUNTY OF SAN FRANCISCO:

• Information About The Hiring Process
• Conviction History
• Employee Benefits Overview  
• Equal Employment Opportunity 
• Disaster Service Worker
• ADA Accommodation
• Right to Work
• Copies of Application Documents
• Diversity Statement
• SFMTA Employee Wellness Program
• Veterans Preference

TERMS OF ANNOUNCEMENT AND APPEAL RIGHTS: Applicants must be guided solely by the provisions of this announcement, including requirements, time periods and other particulars, except when superseded by federal, state or local laws, rules or regulations.  [Note: The correction of clerical errors in an announcement may be posted on the Department of Human Resources website at Careers at City and County of San Francisco (smartrecruiters.com)] The terms of this announcement may be appealed under Civil Service Rule 410.4.  Such appeals must be submitted in writing to the San Francisco Municipal Transportation Agency ATTN: Human Resources Merit Section, 1 S Van Ness Avenue, 6th Floor, San Francisco, CA 94103-5413 by close of business on the 5th business day following the issuance date of this examination announcement.  Information concerning other Civil Service Commission Rules involving announcements, applications and examination policies, including applicant appeal rights, can be found on the Civil Service Commission website at http://sfgov.org/civilservice/rules

CONDITION OF EMPLOYMENT:  All City and County of San Francisco employees are required to be vaccinated against COVID-19 as a condition of employment.  For details on how it is applicable to your employment, please click here.

The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.