Job Description

** What You'll Be Doing**

• The HSH ADA Coordinator is charged with overseeing both physical and programmatic access and ADA compliance of HSH’s programs and services.
• Acts as HSH’s lead ADA subject matter expert. Provides consultation and training to internal HSH staff and contracted providers and ensures consistency in the department’s response to ADA related issues.
• Convenes and facilitates a regular ADA Coordination meeting with designated subject matter experts from across HSH’s divisions, including but not limited to the Programs Division, Real Estate and Facilities.
• Serves as HSH’s lead point of contact with the Mayor’s Office on Disability (MOD). Receives and coordinates the department’s written response to all inquiries, complaints related to access/accommodations for persons with disabilities and other requests for follow-up coming from MOD, within 30 days of receipt.
• Attends interdepartmental meetings to discuss citywide ADA-related issues with the ADA Coordinators of other City departments, MOD, the Human Rights Commission and the City Attorney.
• Develop and implement a standard Reasonable Accommodation request and review process for the department, as well as associated workflows. Ensure staff who interface with clients are trained in the process and workflow.
• Develop, update, facilitate and deliver an annual ADA training for HSH internal staff and for the site staff of all HSH-funded providers to ensure compliance with ADA, reasonable accommodation policies, Access to Shelter Programs for Persons with Disabilities, State and Federal Fair Housing laws, and department tracking and reporting requirements.
• Develop and maintain systems to track all ADA requests, complaints and outcomes; monitor for compliance with policies and procedures; produce monthly and annual reports; and ensure protocols are in place for uploading accommodation decisions to the client file in the ONE System.
• Support other HSH staff who directly interface with clients and contracted providers to ensure that they are able to respond timely and appropriately to ADA related requests and complaints. May research or support staff to explore whether and what type of accommodation might be provided.
• Works with relevant HSH staff to ensure accessibility and disability-related concerns are appropriately handled across all HSH program areas.
• Serve as a consultant to HSH staff and contracted providers during the new program/site design process to ensure that both physical sites and operational program designs are accessible and functional. Components of design to be considered include: physical accessibility, site safety and security, entrance and egress points and how the program fits into the flow of the surrounding area, and full portfolio accessibility.
• Review and sign off on the Disability Checklist and other mandatory forms that are part of the City’s standard grant package requiring approval by the Board of Supervisors.
• Partner with the HSH Programs Compliance Officer to ensure that contract and grant agreement monitoring tools appropriately capture ADA compliance requirements.
• Partners with HSH Facilities and Real Estate teams, HSH Programs staff, HSH contracted providers and MOD to monitor and manage the physical accessibility issues related to City-owned and leased shelter/housing sites, and to help inform capital improvement budget requests.
• Partners with the HSH Communications, IT and Programs teams to develop and maintain policies and tools to ensure full communication accessibility to persons with disabilities.

Qualifications

_ Minimum Qualifications_

Education
A Baccalaureate degree in social work, public administration, business administration or a related field.

Experience
Three (3) years of professional experience in a general administrative capacity of which two (2) years (4000 hours) are in the field of human services. This experience includes responsibility for functions such as budget administration, contract administration, program planning and policy development, or statistical research.

Substitution
Additional qualifying experience as stated under the experience requirement may be substituted for up to two (2) years of the required education on a year-for-year basis (30 semester/45 quarter units equals one year).

Desirable Qualifications
The stated desirable qualifications may be considered at the end of the selection process when candidates are referred for hiring.

• Two years of verifiable experience working with residential programs for low income or homeless people
• Certification as a Certified Access Specialist (CASp) preferred
• Experience in coordination and development of ongoing efforts for ADA compliance
• Experience in the development of policies, procedures, and protocols related to ADA and related laws
• Demonstrated track record of creating and maintaining strong relationships with housing/shelter providers and clients and excellent customer service skills
• Strong ability to manage several different projects simultaneously
• Strong organizational skills, detail-oriented, and ability to remain flexible to changing program needs
• Ability to be flexible and work in a team environment and take individual initiative
• Experience in providing ADA services related to accessible facilities.
• Substantial experience in evaluating or assisting public entities in evaluation the accessibility of facilities under Title II of the ADA.
• Knowledge of current Federal, State, and City accessibility standards.
• Strong analytical capabilities and organizational skills
• Experience with contract/grant administration.
• Experience with budget administration
• Experience with Project Management
• Ability to evaluate, recommend and implement improvements to programs
• Ability to address access needs and remove access barriers
• Excellent communication and interpersonal skills
• Ability to handle confidential information with discretion

_ Verification: _
Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at https://sfdhr.org/how-verify-education-requirements.

Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.

All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline. Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications.

Resumes will not be accepted in lieu of a completed City and County of San Francisco application.

Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores.

_ Selection Procedures: _
Applications will be screened for relevant qualifying experience. Additional screening mechanisms may be implemented in order to determine the applicants' qualifications. Only those applicants whose experience and qualifications best match the position will be invited to participate in the selection process. Applicants meeting the minimum qualifications are not guaranteed advancement in the selection process.

Additional Information

Additional Information Regarding Employment with the City and County of San Francisco:

• Information About the Hiring Process
• Conviction History
• Employee Benefits Overview
• Equal Employment Opportunity
• Disaster Service Worker
• ADA Accommodation
• Veterans Preference
• Seniority Credit in Promotional Exams
• Right to Work
• Copies of Application Documents
• Diversity Statement

HOW TO APPLY
Applications for City and County of San Francisco jobs are only accepted through an online process. Visit https://careers.sf.gov/ and begin the application process.

• Select the “Apply Now” button and follow instructions on the screen

Applicants may be contacted by email about this recruitment and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date. Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter. To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (@sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com, @sfpl.org, @dcyf.org, @first5sf.org, @famsf.org, @ccsf.edu, @smartalerts.info, and @smartrecruiters.com).

Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received.

Human Resources Analyst Information: If you have any questions regarding this recruitment or application process, please send your inquires to Shannon Nishimura-Chiu at shannon.nishimura@sfgov.org.

_ CONDITION OF EMPLOYMENT:_ All City and County of San Francisco employees are required to be fully vaccinated against COVID-19 as a condition of employment. Someone is fully vaccinated when 14 days have passed since they received the final dose of a two-shot vaccine or a dose of a one-shot vaccine. Any new hire must present proof of full vaccination status to be appointed. Any new hire who will be routinely assigned or occasionally enter High-Risk Settings, must provide proof of having received a COVID-19 booster vaccine by March 1, 2022, or once eligible.

The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.