Job Description
The Technical Support Specialist plays a major role in supporting the effective use of standard office software and automotive diagnostic technologies by the Department of Fleet Services (DFS) staff . In this role you will provide first- and second-level troubleshooting and technology-related responses in person, by phone and electronically. Provides desktop computing support to DFS staff; assists in developing and implementing support policies that promote a sustainable infrastructure for the benefit of the entire staff; contributes to needs analysis, planning, and implementation of software and systems.
Essential Functions • Diagnose and resolve advanced hardware and software issues with desktop, laptop and mobile equipment. • Stay abreast of technological trends related to the environment. • Follow DFS IT practices including use of ticketing systems and other communication tools, developing and maintaining internal documentation, and communicating with DFS staff and other Citywide IT professionals • Assist with IT projects as requested. • Coordinate and communicate with outside vendors. • Analyze, troubleshoot, and resolve system/application software, networking, and other related issues. • Ensures strict adherence to software licensing rules and maintains careful records • Strong and effective inter-personal and communication skills and the ability to interact professionally with a diverse. group of clients and staff. • Must also be a highly motivated self-starter capable of working both independently and as a member of a team. • Establish and maintain effective working relationships. • Respond promptly to customer and management needs
Competencies, Knowledge, Skills and Abilities • Basic Knowledge of: o Windows Operating Systems (Win 10, Server 2012, etc.) o Outlook and MS Office applications (preferably Office 365) • Ability to communicate and interact successfully with a diverse staff. • Excellent oral and written communication skills, especially the ability to capture and communicate complex technical information. • Ability to learn and adapt quickly and adopt new technologies. • Learn business and operations of the Department as required to perform duties. • Respond promptly to customer and management needs.
Qualifications
• Minimum of two (2) years of experience providing network and application support services to end users • Experience Administering Microsoft based systems as a shared responsibility, Active Directory, GPOs, and related enterprise management systems • Experience working in a large government agency preferred. • Ability to complete a successful background check upon hire. • Any equivalent combination of education and experience determined to be acceptable by the IT Director.
Additional Information
Salary Range: $50,000 - $60,000
When applying for this position, please include:
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*THE SUCCESSFUL CANDIDATE MUST BE A CITY OF PHILADELPHIA RESIDENT WITHIN SIX MONTHS OF HIRE
_PLEASE NOTE THAT EFFECTIVE SEPTEMBER 1, 2021 THE CITY OF PHILADELPHIA IS REQUIRING ALL NEW EMPLOYEES TO PRESENT PROOF OF VACCINATION AGAINST COVID-19. _
The City of Philadelphia is an Equal Opportunity employer and does not permit discrimination based on race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, source of income, familial status, genetic information or domestic or sexual violence victim status. If you believe you were discriminated against, call the Philadelphia Commission on Human Relations at 215-686-4670 or send an email to faqpchr@phila.gov. For more information, go to: Human Relations Website: http://www.phila.gov/humanrelations/Pages/default.aspx