Police Communications Dispatcher City of San Antonio 188 reviews - San
Antonio, TX 78205 $42,037 a year Under general supervision, is
responsible for performing job tasks associated with radio dispatching
police to calls for service, making accurate and concise data updates to
the Computer Aided Dispatch computer system, and performing information
searches for police officers utilizing the National Crime Information
System (NCIC) and the Texas Crime Information System (TCIC). Exercises
no supervision. ESSENTIAL JOB FUNCTIONS: * Maintains communications with
Police Department personnel and provides necessary support to field
personnel via police radio, telephone, computer and MDT's. * Deploys
field personnel according to need and priority of the request for
service. * Maintains constant status of field units and updates dispatch
information utilizing the computer assisted dispatch systems. * Receives
radio calls from field units; transmits messages via radio or telephone
using a Computer Aided Dispatch/Mobile Data Terminal computer system. *
Maintains effective communication between San Antonio Police Officers
and other neighboring law enforcement agencies. * Uses Computer Aided
Dispatch (CAD) system to enter, research and retrieve information. *
Determine available units to dispatch; dispatch personnel and equipment
according to standard operational procedures. * Provides clear, concise,
and effective written and verbal communication; effectively using the
phonetic alphabet and dispatch codes. * Runs vehicle registration and
stolen vehicle checks. * Runs warrants and missing person checks on
subjects. * Calls complainant and alarm companies back for further
information. * Orders wreckers, wagons, etc. as needed. * Sets up
quadrants and coordinates with other field units such as K-9, Foxtrot,
and SWAT as needed. * Uses SIMs Unit to alert, disable, regroup and
identify radios. * Operates computer keyboard and radio console
equipment. * Elicits, remembers, and accurately records vital
information using police codes. * Verifies driver's license identity, or
vehicle ownership for patrol officers. * Performs related duties and
fulfills responsibilities as required. JOB REQUIREMENTS: * High school
diploma or GED equivalent (recognized by the Texas Education Agency or a
regional accrediting agency). * One (1) year experience in public
contact either in person or by telephone. * Must pass a Criminal Justice
Information Systems (CJIS) fingerprint-based background check and
maintain CJIS eligibility. Due to CJIS requirements related to system
access, the following will result in being disqualified for this
position: Felony Convictions, Felony Deferred Adjudication, Class A & B
Misdemeanor Deferred Adjudication, Class B Misdemeanor Convictions, an
Open Arrest for Any Criminal Offense (Felony or Misdemeanor), and Family
Violence Convictions. * Must obtain TCOLE Telecommunicator Certification
within one (1) year of employment. * Must obtain TCIC/NCIC, Full Access
Certification within six (6) months of employment. * Must meet the
minimum requirements established by the Texas Commission on Law
Enforcement Standards for Telecommunicators. State mandated eligibility
for this position requires the following, in part: * United States
citizenship. * If applicable, must have an Honorable discharge from
branch of Military in which applicant served. * Conviction of a Class B
Misdemeanor in the last ten years or any conviction of a higher offense
is an automatic disqualifier. * Any conviction of family violence is an
automatic disqualifier. * Any dishonesty found during the application
process will result in automatic disqualification and deem applicant
permanently unsuitable for hire at any other time. * A full list of
requirements can be found on www.tcole.texas.gov. PREFERRED
QUALIFICATIONS: * One (1) year experience as an Emergency Services
Dispatcher and/or 911 Call Taker, or One (1) year of experience in a
high call volume contact center. * Ability to type 35 words per minute.
- Experience in law enforcement. APPLICANT INFORMATION: * If selected
for this position, official transcripts, diplomas, certifications and
licenses must be submitted at the time of processing. Unofficial
transcripts and copies of other relevant documents may be attached to
the application for consideration in advance. * Please be advised that
if selected for this position, information regarding employment history
as it relates to the qualifications of the position will be needed for
employment verification. Applicants claiming military service to meet
the experience requirement for this position may attach a DD214 to the
application. * Unless otherwise stated, applicants are permitted to
substitute two years of related full-time experience for one year of
higher education or one year of related higher education for two years
of experience in order to meet the minimum requirements of the job. One
year of full-time experience is defined as 30 or more hours worked per
week for 12 months. One year of higher education is defined as 30 credit
hours completed at an accredited college or university. * Applicants
selected for employment with the City of San Antonio in this position
must receive satisfactory results from pre-employment drug testing and
background checks. If required for the position, a physical, motor
vehicle record evaluation, and additional background checks may be
conducted. PHYSICAL REQUIREMENTS: * Physical requirements include
occasional lifting/carrying of 5 pounds; visual acuity, speech and
hearing; hand and eye coordination and manual dexterity necessary to
operate a computer keyboard and basic office equipment. Subject to
sitting, standing, reaching, walking, twisting and kneeling to perform
the essential functions. Working conditions are primarily inside an
office environment. KNOWLEDGE, SKILLS, AND ABILITIES: * Knowledge of
basic telephone techniques and public relations. * Skill in handling
multiple tasks and prioritizing under a stressful environment. * Skill
in using computers and related software applications. * Ability to work
in close quarters and to wear a telephone headset for long periods of
time. * Ability to learn dispatch office procedures, practices and
equipment. * Ability to learn geographic features and streets within
area served and utilize this information by providing understandable
directions to requested locations. * Ability to learn applicable
departmental procedures and policies related to proper police response,
emergencies, etc. * Ability to quickly and accurately obtain appropriate
information and to think clearly in emergency. * Ability to learn
various types of computer formats and codes necessary to access,
manipulate and relay information. * Ability to learn standard radio
broadcasting procedures. * Ability to work under pressure, exercise good
judgment and make sound decisions in emergency situations. * Ability to
operate dispatch and office equipment. * Unless otherwise stated,
applicants are permitted to substitute two years of related full-time
experience for one year of higher education or one year of related
higher education for two years of experience in order to meet the
minimum requirements of the job. One year of full-time experience is
defined as 30 or more hours worked per week for 12 months. One year of
higher education is defined as 30 credit hours completed at an
accredited college or university. * Applicants selected for employment
with the City of San Antonio must receive satisfactory results from
pre-employment drug testing, references, background checks, and
credential verification, as required by the position. Depending on the
position, selected applicants may be required to comply with any state
and federal requirements for the position and may be subject to interval
criminal background checks in accordance with relevant regulations.
APPLICATIONS MAY BE FILED ONLINE AT:
http://www.sanantonio.gov/HR/CareerCenter.aspx Human Resources
Department San Antonio, TX 78205 210-207-8705
hrcustomerservice@sanantonio.gov Position #2018-01099 POLICE
COMMUNICATIONS DISPATCHER DE Police Communications Dispatcher
Supplemental Questionnaire * 1. The following information will be
evaluated and used to determine your eligibility to compete in the
Police Dispatcher selection process. You MUST complete this information
in order for your application to be considered. Select "Yes" if you
understand this requirement. Yes No * 2. I understand that I will be
required to fill out a Personal History Statement and I agree to provide
honest and thorough answers. It is my understanding that due to the
sensitive nature of the position I am applying for as Civilian Police
Department employee, a thorough background investigation will be
required. The background investigation will review all aspects of my
personal history such as financial responsibility, employment history,
and previous contact with any police agency. I will provide the names,
dates and locations of any other Law Enforcement agencies I have
previously applied with. I also understand that any information that I
purposely omit from the PHS automatically disqualifies me from further
consideration for employment with this agency. Note: Applicant is to
report any and all police contact regardless if applicant is the
reporting subject, subject of the investigation, victim or witness,
failure to do so automatically disqualifies you from employment with
this department. Yes No * 3. What best describes your highest level of
education? Some High School High School Diploma or GED recognized by the
Texas Education Agency or a regional accrediting agency 30+ completed
semester hours (credits) from an accredited college or university 60+
completed semester hours (credits) from an accredited college or
university Associate's Degree from an accredited college or university
90+ completed semester hours (credits) from an accredited college or
university 120+ completed semester hours (credits) from an accredited
college or university Bachelor's Degree from an accredited college or
university Master's Degree from an accredited college or university PhD,
JD, or other Post Graduate Degree from an accredited college or
university None of the above * 4. How many years experience do you have
in public contact either in person or by telephone? Less than one year 1
year 2 years 3 years 4 years 5 years or more I have no experience. * 5.
I understand for this position I must pass a Criminal Justice
Information Systems (CJIS) fingerprint-based background check and
maintain CJIS eligibility. Due to CJIS requirements related to system
access, the following will result in being disqualified for this
position: Felony Convictions, Felony Deferred Adjudication, Class A & B
Misdemeanor Deferred Adjudication, Class B Misdemeanor Convictions, an
Open Arrest for Any Criminal Offense (Felony or Misdemeanor), and Family
Violence Convictions. Agree Disagree * 6. Do you have the ability to
obtain TCOLE Telecommunicator Certification within one (1) year of
employment? Yes No * 7. Do you have the ability to obtain TCIC/NCIC,
Full Access Certification within six (6) months of employment? Yes No *
- Do you meet the minimum requirements established by the Texas
Commission on Law Enforcement Standards for Telecommunicators? Yes No *
- I understand that the state mandated eligibility for this position
requires applicants to be a United States citizen Yes No * 10. I
understand that the state mandated eligibility for this position
requires applicants to have an honorable discharge from the branch of
military served. Yes No * 11. I understand that a conviction of a Class
B Misdemeanor in the last ten (10) years or any conviction of a higher
offense is an automatic disqualifier. Yes No * 12. I understand that any
conviction of family violence is an automatic disqualifier. Yes No * 13.
I understand that any dishonesty found during the application process
will result in automatic disqualification and permanently unsuitable for
hire at any other time. Yes No * 14. Are you a current regular full time
CoSA employee? Yes No * 15. Can you type at least 35 words per minute?
Yes No * 16. Are you willing to undergo a thorough pre-employment
background investigation? Yes No * 17. Are you willing and able to work
days, evenings, rotating shifts, weekends and holidays as needed? Yes No
- Do you have any relatives currently working of the City of San
Antonio Police Department Communications Division? Yes No * 19. Do you
have at least one (1) year experience as an Emergency Services
Dispatcher and/or 911 Call Taker, or one (1) year of experience in a
high call volume contact center? Yes No * 20. If you answered "yes" to
question #19 above, describe your applicable experience. If you do not
have experience, answer "N/A". * 21. Describe any previous work
experience with law enforcement, and include dates and agency names. *
- Provide an example of your ability to successfully multi-task in a
fast paced environment. * 23. How would you describe your ability to
take charge when your organization's success depends on it? * 24. Name a
policy implemented in your work place and how you ensured your
individual compliance with the policy. * Required Question 13 hours ago
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