Description & Requirements

Maximus is currently looking for a Clinical Administrative Coordinator to support the ME ASA (Assessing Services Agency) program. The Clinical Administrative Coordinator will process long term care referrals that are received by phone, fax, email and queue, screening them to determine if an assessment will take place.

About the program: We manage Maine's Statewide Assessment Services Agency, which is an integrated service for assisting individuals across a range of support programs, including Long Term Care (LTC), Acquired Brain Injury (ABI), and Intermediate Care Facilities (ICF), among others.

Must be willing and able to work the following schedule: Monday - Friday from 8:00 am - 5:00 pm Eastern Time.

Why Maximus?

• 🔄 Work/Life Balance Support – Flexibility tailored to your needs!
• 💰 Competitive Compensation – Bonuses based on performance included!
• 🛡️ Comprehensive Insurance Coverage – Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA. Additionally, enjoy Life insurance benefits and discounts on Auto, Home, Renter's, and Pet insurance.
• 🌟 Future Planning – Prepare for retirement with our 401K Retirement Savings plan and Company Matching.
• 🏝️ Paid Time Off Package – Enjoy PTO, Holidays, and extended sick leave, along with Short and Long Term Disability coverage.
• 🌱 Holistic Wellness Support – Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP).
• 🏆 Recognition Platform – Acknowledge and appreciate outstanding employee contributions.
• 🌈 Diversity, Equity, and Inclusion Initiatives – Join a workplace committed to fostering diversity and inclusion.
• 📚 Tuition Reimbursement – Invest in your ongoing education and development.
• 🎁 Employee Perks and Discounts – Additional benefits and discounts exclusively for employees.
• 🌟 Maximus Wellness Program and Resources – Access a range of wellness programs and resources tailored to your needs.
• 📚 Professional Development Opportunities-Participate in training programs, workshops, and conferences.
• 📝Licensures and Certifications-Maximus assumes the expenses associated with renewing licenses and certifications for its employees.

Essential Duties and Responsibilities:

• Provide customer support to internal and external customers
• Responsible for assigning and coordinating referrals for contract work to appropriate parties
• Computer data entry
• Perform all job duties in compliance with Person First standards, HIPAA guidelines, and company confidentiality policies and procedures.
• Complete assignments within established compliance standards and timelines
• Monitor multiple work queues daily to ensure cases move quickly through each process stage.
• Identify and resolve data errors
• Performs other related duties as assigned.

Required Skills/Abilities:

• Excellent written and verbal communication skills
• Excellent interpersonal and customer service skills
• Proficient in Microsoft Office Suite
• Excellent organizational skills and attention to detail
• Ability to work in a fast-paced environment
• Ability to work independently

Minimum Requirements

• High School Degree or equivalent and minimum 1 year of relevant experience, or Associate Degree- Clinical office experience preferred
• Minimum of 3 years customer service experience

Preferred Requirements:

• Coding experience

Home Office Requirements:

• Maximus provides company-issued computer equipment
• Reliable high-speed internet service
• Minimum 20 Mpbs download speeds/50 Mpbs for shared internet connectivity
• Minimum 5 Mpbs upload speeds
• Private and secure workspace

EEO Statement

Active military service members, their spouses, and veteran candidates often embody the core competencies Maximus deems essential, and bring a resiliency and dependability that greatly enhances our workforce. We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country. We’re proud of our connections to organizations dedicated to serving veterans and their families. If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you. A committed and diverse workforce is our most important resource. Maximus is an Affirmative Action/Equal Opportunity Employer. Maximus provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status.

Pay Transparency

Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.

Hourly Base Pay Minimum for this Position

$16.50

Hourly Base Pay Maximum for this Position

$16.50

As a leading strategic partner to governments across the globe, Maximus helps improve the delivery of public services amid complex technology, health, economic, environmental, and social challenges. With a deep understanding of program service delivery, acute insights that achieve operational excellence, and an extensive awareness of the needs of the people being served, our employees advance the critical missions of our partners. Maximus delivers innovative business process management, impactful consulting services, and technology solutions that provide improved outcomes for the public and higher levels of productivity and efficiency of government-sponsored programs.