ELIGIBILITY WORKER II ELIGIBILITY WORKER II Salary $41,339.04 - $51,254.16 Annually Location Los Angeles County, CA Job Type Full time Department PUBLIC SOCIAL SERVICES Job Number 491798 * Description * Benefits * Questions Position/Program Information DEPARTMENT OF PUBLIC SOCIAL SERVICES FILING DATES: Applications will be accepted starting Tuesday, March 27, 2018, 8:00 a.m., PST until the needs of the service are met and is subject to closure without prior notice. EXAM NUMBER: 491798 TYPE OF RECRUITMENT: Open Competitive Opportunity REBULLETIN INFORMATION: This is a rebulletin to reopen the exam number 491798 and update information in the following sections: Essential Job Functions, Special Requirement Information, Language Selective Certification Registers, and update/add Supplemental Questions. Persons who have already applied and/or taken the written test within the last twelve (12) months do not need to re. DEFINITION: Makes initial and continual eligibility determinations of public assistance and grants for an assigned number of public assistance applicants and participants. CLASSIFICATION STANDARDS: This is the journey-level of the Eligibility Worker class series and positions allocable to this class report to an Eligibility Supervisor. Eligibility Worker II's are assigned a caseload and are responsible for making independent determination of initial and continuing eligibility for applicants and program participants receiving public assistance within established guidelines and procedures. May also perform Income Eligibility Verification of cases to calculate overpayment recovery amount. Incumbents must exercise knowledge of the laws, regulations and procedures governing the administration of public assistance grants and programs and of interviewing and record keeping techniques. Incumbents must also have the ability to search and gather records of various incomes or eligibility related information from multiple sources including computer databases, and the rules and regulations pertaining to eligibility for various categories of aid programs, makes mathematical computations, evaluate financial data, and interact effectively with the public in the process of public assistance program evaluation. Essential Job Functions Interviews applicants or participants receiving public assistance to obtain financial and other eligibility data and assists applicants or participants in completing the necessary documents for the initiation, continuation, or modification of benefits. Explains provisions of the various public assistance programs, applicable federal and state regulations, county policies, legal rights and responsibilities of persons ing for or participating in public assistance programs. Advises participants of sanctions for non-compliance with the terms and conditions of initiating and continuing benefits. Reviews and analyzes financial and eligibility information to determine initial or continuing eligibility for one or more public assistance programs, such as CalWORKs, General Relief, CalFresh, Medi-Cal, Foster Care or other public assistance programs. Contacts individuals, agencies, insurance companies, schools and other relevant institutions to verify or clarify information provided to resolve discrepancies. Analyzes available information and make appropriate disposition recommendations. Computes benefits for eligible applicants or participants of public assistance programs to determine whether funds can be authorized for special needs; initiates and updates program participants' financial information and budget documents. Organizes, monitors and prioritizes assigned cases to ensure required case records and documents are properly filed, processed, verified and updated within specific time limits to meet the deadlines established by legislation and regulations. Makes home calls or field visits to interview participants to verify eligibility and clarify other pertinent information related to a participant's case file. Makes preliminary assessment of applicants or program participants' social situation to determine potential problems for appropriate referrals to social service staff. Refers applicants or program participants to appropriate County departments, community-based organizations, and other agencies for services and resources to address their immediate and long-term needs. Prepares the forms necessary for entering participant's financial and biographical data into the computer system; review computer generated data reports to verify and ensure data entered are accurate. Searches various income and eligibility related computer databases to ascertain whether the applicants or participants of the programs are receiving income from other sources of public assistance aids or programs, and to verify eligibility status. Participates in a job referral and placement project for potentially employable applicants and participants of public assistance as needed. Verifies earnings or incomes to compute the amount of over-payment or over-issuance, generate over-payment reports and Notices of Action, and, when appropriate, make referrals to the Welfare Fraud Prevention and Investigations unit as needed. Follows existing criteria in identifying suspected cases of welfare fraud for referrals to the Welfare Fraud Prevention and Investigations unit. Requirements MINIMUM REQUIREMENTS: * Option 1: One year of experience as an Eligibility Worker I* in the service of the County of Los Angeles -OR- * Option 2: A Bachelor's** degree from an accredited college. LICENSE: A valid California Class C Driver License or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions. PHYSICAL CLASS: Physical Class II Light: Light physical effort which may include occasional light lifting to a 10- pound limit, and some bending, stooping or squatting. Considerable walking may be involved. SPECIAL REQUIREMENT INFORMATION: *Applicants must have status as an Eligibility Worker I as evidenced by holding such a payroll title in the service of the County of Los Angeles for the required period of time. ** In order to qualify under option 2, you MUST include a legible copy of the official diploma, official transcripts, official letter, evaluation report of a transcript or certificate of completion with your application or within fifteen (15) calendar days form application submission. Official transcript and official letter are defined as transcript or letter that bears the college seal and states "official and/or copy" issued by the school Registrar Office. A out of the transcript from the school's website is NOT considered official and will not be accepted which may result in your application being rejected. An evaluation report of a transcript is defined as a report issued by an academic credential evaluation agency recognized by the NACES or the AICE of the United States. A transcript submitted that is expressed in a language other than English will NOT be accepted and may result in your application being rejected. Additional Information IMPORTANT NOTES: Please note that all information included in the application materials is subject to VERIFICATION at any point during the examination and hiring process, including after an appointment has been made. FALSIFICATION of any information may result in DISQUALIFICATION. Utilizing VERBIAGE from Class Specification and Minimum Requirements serving as your description of duties WILL NOT be sufficient to meet the requirements. Doing so may result in an INCOMPLETE APPLICATION and you may be DISQUALIFIED. EXAMINATION CONTENT: This examination will consist of a multiple-choice test weighted 100% covering the following: * Written Expression * Reading Comprehension * Data Analysis and Decision Making * Office Practices and Procedures * Customer Service * Achievement Orientation * Conscientiousness * Customer Service Potential * Customer Focus * Dependability * Retention Applicants must meet the Minimum Requirements and achieve a passing score of 70% or higher on the examination in order to be placed on the Eligible Register. ALL TEST INVITATIONS WILL BE SENT VIA EMAIL. It is important that candidates provide a valid email address and check your inbox, junk, spam and all other folders for exam related notices. Applicants will need to add ArmenAvetyan@dpss.lacounty.gov and ExamsUnit@dpss.lacounty.gov to their email address and list of approved senders to prevent our email notifications from being filtered as spam or junk email. All other notifications (e.g. Notice of Non-acceptance, Notice of Test Results, etc.) will be mailed via United States Postal Services (USPS). Scores cannot be given over the phone. Allegations of not receiving the email notification to the email address on record will not be considered an acceptable reason to authorize an Early or Late Examination Administration. Standardized and copyrighted examination materials are not subject to review in accordance with Civil Service Rule 7.19. TRANSFER OF SCORES: Applicants who have taken identical written test part(s) for other exams within the last twelve (12) months will have their written test responses for the identical test part(s) automatically transferred to this examination. This examination contains test parts that may be used in the future for new examinations. Your scores will be transferred to the new examination and may not be allowed to retake any identical test parts for at least twelve (12) months. TEST PREPARATION: Study guides and other test preparation resources are available to help candidates prepare for employment tests. An interactive, Online Test Preparation System for taking practice tests may be accessed on the Department of Human Resources website at http://hr.lacounty.gov/. Please click on "Find a Job" and then "Job Search Toolkit." Test preparation information is located under the "Employment Test Assistance" section. You can also access practice tests for the computerized version of the test by going to the following website: http://www.shldirect.com/practice_tests.html While these practice materials will help in preparing for the test, we advise you to review ALL related materials that you deem necessary. ELIGIBILITY INFORMATION: Applications will be processed on an as-received basis and promulgated to the eligible register accordingly. The names of candidates receiving a passing grade in the examination will be placed on the Eligible Register in order of their score group for a period of twelve (12) months following the date of promulgation. No person may compete in this exam more than once in a 12- month period. SPECIAL INFORMATION FINGERING AND SECURITY CLEARANCE: Before a final appointment is made to this position, candidates are subject to security clearance which includes fingering. Any candidate with a conviction record incompatible with the essential duties of this position may be withheld from appointment. Any false statement or omission of material fact may cause forfeiture of employment rights. Information presented on employment applications, resumes, and during the examination process is subject to verification. Disqualifying factors may include but are not limited to the following: * Felony convictions * Certain job-related misdemeanor convictions * Certain serious traffic convictions or traffic violations (e.g., three or more moving violations within the past two (2) years, failure to appear, at-fault accidents, and driving under the influence) * Illegal use of certain controlled substances APPOINTMENT INFORMATION: As a condition of employment, appointees must successfully pass a training program. The duration of the training program (approximately 10 - 14 weeks of classroom and on-the-job training) is included in the appointee's one-year probation period. LANGUAGE SELECTIVE CERTIFICATION REGISTERS: Selective certification registers may be prepared for the following language specialties: AMESLAN, Arabic, Armenian, Cambodian, Cantonese, Farsi, Korean, Lao, Mandarin, Russian, Spanish, Tagalog, and Vietnamese. The Department may also prepare selective certification registers by service areas. Candidates who wish to have their names placed on a selective language certification register must indicate their foreign language on the application and pass a qualifying language proficiency test on their ability to speak, read, and write English and the specialty language. VACANCY INFORMATION: The resulting eligible register will be used to fill vacancies in the Department of Public Social Services offices located throughout Los Angeles County. PASSING THIS EXAMINATION AND BEING PLACED ON THE ELIGIBLE REGISTER DOES NOT GUARANTEE AN OFFER OF EMPLOYMENT APPLICATION AND FILING INFORMATION: Applications must be filed online only. We must receive your application by 5:00 p.m., PST, on the last day of filing. Applications submitted by U.S. mail, fax, or in person will not be accepted. online by clicking on the "" button for this posting. You can also track the status of your application using the website https://www.governmentjobs.com/careers/lacounty. Applicants must submit all documents to be considered (diplomas, official transcripts, certificates, etc.) during application submission. All documents must be clear and legible. Although resumes can be uploaded as attachments to the application, resumes cannot be accepted in lieu of completing the online application. Documents not submitted with the application may be emailed to ExamsUnit@dpss.lacounty.gov, but must be received within fifteen (15) calendar days of filing. All emails must clearly identify the applicant's name and the subject line must include the exam name Eligibility Worker II and exam number 491798. Acceptance of your application depends on whether you clearly show that you meet the Minimum Requirements. Fill out the online application completely and correctly in order to receive full credit for any related education, training, and job experience. For each job held, give the name and address of your employer, your job title, beginning and ending dates and description of work performed. Utilizing verbiage from the Class Specification and Minimum Requirements will not be sufficient to demonstrate that you meet the requirements. Doing so may result in an incomplete application and disqualification. All information supplied is subject to verification. APPLICATIONS MAY BE REJECTED AT ANY STAGE OF THE SELECTION PROCESS. Falsification of any information may result in disqualification or rescission of appointment. WE MAY CLOSE THIS EXAMINATION WITHOUT PRIOR NOTICE. PLEASE REVIEW YOUR APPLICATION CAREFULLY AND COMPLETELY PRIOR TO CLICKING THE "SUBMIT" BUTTON SOCIAL SECURITY NUMBER: Please include your Social Security Number for record control purposes. Federal law requires that all employed persons have a Social Security Number. COMPUTER AND INTERNET ACCESS AT PUBLIC LIBRARIES: For candidates who may not have regular access to a computer or the internet, applications can be completed on computers at public libraries throughout Los Angeles County. NO SHARING OF USER ID AND PASSWORD: All Applicants must file their application online using their own user ID and password. Using a family member or friend's user ID and password may erase a candidate's original application record and is subject to disqualification for this examination. Questions regarding this posting may be emailed, with exam name Eligibility Worker II and exam number 491798 in the subject line, to ExamsUnit@dpss.lacounty.gov. Americans with Disabilities Act (ADA) Coordinator Phone: (213) 738-2247 or send request to:adarequests@hr.lacounty.gov Teletype Phone: (800) 897-0077 California Relay Services Phone: (800) 735-2922 Department Contact Name: Armen Avetyan Department Contact Phone: (213) 639-5560 - Armen Avetyan (213) 637-2080 - Anahy Bautista Barajas Department Contact Email: ExamsUnit@dpss.lacounty.gov For detailed information, please click here 01 The responses you provide on supplemental questions 2 through 4 will be evaluated and used to determine your eligibility to participate in the next phase of the examination process. Be as specific as possible and include all information as requested. Comments such as "see resume or application" will not be considered as a response. Please note that all information is subject to verification at any time in the examination and hiring process. Falsification of any information may result in disqualification or dismissal. * I acknowledge that I have read and understood the above instructions. 02 Do you have a Bachelor's degree from an accredited College or university? * Yes * No 03 If you answered "yes" to question #2, provide the name of the accredited college or university that you received your Bachelor's degree from. 04 Did you attach a copy of your official diploma, official transcripts, official letter, evaluation report of a transcript or certification of completion, and DD214, if applicable? * Yes, I have attached all necessary documents. * No, it is not applicable. 05 Selective certification lists may be prepared for the following language specialties: AMESLAN, Arabic, Armenian, Cambodian, Cantonese, Farsi, Korean, Lao, Mandarin, Russian, Spanish, Tagalog, and Vietnamese. Candidates who wish to have their names placed on a selective language certification list must indicate their foreign language by responding to supplemental questions 6 to 10, and pass a qualifying language proficiency test on their ability to speak, read, and write English and the specialty language. * I acknowledge that I have read and understood the above instructions. 06 Do you know American Sign Language? * Yes * No 07 Are you proficient in READING any of the following languages? * Arabic * Armenian * Cambodian * Cantonese * Farsi * Korean * Lao * Mandarin * Russian * Spanish * Tagalog * Vietnamese * I am not proficient in READING any of the above languages. 08 Are you proficient in WRITING any of the following languages? * Arabic * Armenian * Cambodian * Cantonese * Farsi * Korean * Lao * Mandarin * Russian * Spanish * Tagalog * Vietnamese * I am not proficient in WRITING any of the above languages. 09 Are you proficient in SPEAKING any of the following languages? * Arabic * Armenian * Cambodian * Cantonese * Farsi