The Census Survey Specialists (Customer Service Representative / CSR) working on the CQA (Census Questionnaire Assistance) program will assist the public by researching and responding to frequently asked questions regarding the completion of the 2020 US Census forms. To prepare you for this role, MAXIMUS provides paid, comprehensive training which ensures our customer service representatives care for each caller with the highest levels of knowledge and professionalism. Make Your Mark in History. Join our team to support the 2020 Census!

Responsibilities:

• Follow defined Census program information, processes, and procedures.
• Handle inbound and outbound contacts in a courteous, timely, and professional manner.
• Adhere to Census approved scripts in conducting interviews and completing forms.
• Use frequently asked questions (FAQs) and help text to look up and provide information to inquiries.
• Enter data into desktop application to accurately capture all responses.
• Adhere to the Title 13 requirements for maintaining confidentiality of all Census data.
• Follow defined Census guidelines as they apply to completing Census forms.
• Report problems that occur.
• Adhere to designated work schedule.

Qualifications:

• Minimum six (6) months customer service required.
• Security Clearance required. Position contingent on ability to obtain low risk security clearance.
• Must be able to read and speak English clearly and professionally.
• Spanish fluency is desirable. Bilingual agents will receive a pay differential and will be required to pass a language skills assessment test.
• Ability to pass United State Census Bureau suitability assessment.
• Ability to effectively work within established contractual service levels required.
• Must have demonstrated excellent interpersonal skills.
• Proven ability to work as a team member is required.

In accordance with contractual requirements: Employment and continued employment is contingent upon obtaining and maintaining a favorable initial and final suitability determination, which will be decided in the sole discretion of the Census Bureau.

Sponsorship: MAXIMUS is unable to provide visa sponsorship in support of 2020 CQA Program.

Residency requirement: Non-citizens must possess a valid and non-expired Permanent Resident Card or Employment Authorization Card. The suitability assessment requires residency in the United States for a cumulative period of three (3) years over a five-year period ending with the date of the security application prior to starting work in support of the 2020 CQA program.

Pay and Benefits:

• Competitive pay rates
• $200+ in referral incentives
• A variety of shifts that meet lifestyle and family goals
• Fun, professional atmosphere
• The opportunity to positively impact your community by being involved with the 2020 Census

As a leading strategic partner to governments across the globe, Maximus helps improve the delivery of public services amid complex technology, health, economic, environmental, and social challenges. With a deep understanding of program service delivery, acute insights that achieve operational excellence, and an extensive awareness of the needs of the people being served, our employees advance the critical missions of our partners. Maximus delivers innovative business process management, impactful consulting services, and technology solutions that provide improved outcomes for the public and higher levels of productivity and efficiency of government-sponsored programs.