Please note this job posting is for upcoming training classes; targeted start date is discussed during interview. We hire all positions as temporary employment that have the opportunity to become regular based on employee performance and client need.

Job Description Summary Customer Service Representatives (CSR) at MAXIMUS make an impact everyday by delivering healthcare information to millions of Americans who need to maneuver through complex healthcare plans. Our agents deliver this vital information to callers via phone, web chat or written correspondence. To prepare you for this role, MAXIMUS provides paid, comprehensive training which ensures our customer service representatives care for each caller with the highest levels of knowledge and professionalism. Our MISSION SUCCESS starts with you. Ensure your own success, join our MISSION.

Responsibilities:

• Responding to numerous phone inquiries
• Using standard technology: telephones, e-mail and web browsers
• Assisting callers in finishing online applications
• Completing daily electronic call logs
• Filling out timesheets
• Adhering to privacy rules
• Connecting callers with leadership as needed
• Maintaining up-to-date knowledge of regulations and policies as they apply to the healthcare programs we service
• Reporting problems through an easy online system
• Responding to telephone inquiries within set time parameters
• Completing all assigned training as necessary

Qualifications:

• Have 6 months+ of customer service experience
• Speak and read English clearly
• Type a minimum of 20 WPM
• Work effectively within deadlines
• Have excellent interpersonal skills and like helping people
• Easily organize simultaneous tasks

Pay and Benefits:

• Great pay + an additional $4.48/hr for health and wellness benefits
• $1,450+ in bonuses for excellent work and attendance
• $200+ in referral incentives
• A variety of shifts that meet lifestyle and family goals
• Leadership support to ensure success in a meaningful career
• Fun, professional atmosphere
• Many opportunities for promotion and career advancement into global company

As a leading strategic partner to governments across the globe, Maximus helps improve the delivery of public services amid complex technology, health, economic, environmental, and social challenges. With a deep understanding of program service delivery, acute insights that achieve operational excellence, and an extensive awareness of the needs of the people being served, our employees advance the critical missions of our partners. Maximus delivers innovative business process management, impactful consulting services, and technology solutions that provide improved outcomes for the public and higher levels of productivity and efficiency of government-sponsored programs.