Supervisory VSR (Coach) - Winston-salem, NC - Overview Summary Work Schedule: 8:00 am - 4:30 pm (subject to needs of the organization) Compressed/Flexible: Not Available Telework: May be available Virtual: This is not a virtual position. Position Description/PD#: Supervisory VSR (Coach)/GS-13 - 02101A Relocation/Recruitment Incentives: Not Authorized Financial Disclosure Report: Required Physical Requirements: The work is primarily sedentary. However, some duties will require standing, walking, bending, carrying files, and transporting forms and other documents including boxes of paper weighing up to 50 pounds. The Supervisory Veteran Service Representative (Coach) is located in the Veteran Service Center (VSC), Winston-Salem VA Regional Office. The position oversees one of many teams in the Veterans Service Center who support service delivery of Veterans benefits. The incumbent is responsible for ensuring the team's quality and timeliness of service meets performance indicator goals and is also responsible for the cost-effective use of resources to accomplish the team's assigned outcomes. Directs the day-to-day activities of a claims processing team (or teams) in a Veterans Service Center that is responsible for both direct customer service and claims adjudication for benefits under (Veteran Affairs) VA's Compensation and Pension Programs. Some of the specific duties are the following but not limited to: Duties None - $87,252 $113,428 Job Details Application Open Date 4/27/2018 Application Close Date 5/10/2018 Organization Veterans Benefits Administration Who May Apply None Status None - VA supports the use of telework as a way to help attract and retain talented individuals in public service, increase worker productivity, and better prepare the agency to operate during emergencies. This position may be authorized for telework. Telework eligibility will be discussed during the interview process. Receiving Service Credit or Earning Annual (Vacation) Leave: Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee. VA may offer newly-appointed Federal employee's credit for their job-related non-federal experience or active duty uniformed military service. This credited service can be used in determining the rate at which they earn annual leave. Such credit must be requested and approved prior to the appointment date and is not guaranteed. Selected applicants will be required to complete an online onboarding process. The Interagency Career Transition Assistance Plan (ICTAP) and Career Transition Assistance Plan (CTAP) provide eligible displaced Federal/VA competitive service employees with selection priority over other candidates for competitive service vacancies. To be qualified you must submit appropriate documentation (a copy of the agency notice, your most recent performance rating, and your most recent SF-50 noting current position, grade level, and duty location) and be found well-qualified (have a final rating of 85 or more) for this vacancy. Information about ICTAP and CTAP eligibility is on OPM's Career Transition Resources website at - . Placement Policy: The posting of this announcement does not obligate management to fill a vacancy or vacancies by promotion. The position may be filled by reassignment, change to lower grade, transfer, appointment, or reinstatement. Management may use any one or any combination of these methods to fill the position. It is the policy of the VA to not deny employment to those that have faced financial hardships or periods of unemployment. This job opportunity announcement may be used to fill additional vacancies. Veterans and Transitioning Service Members: Please visit the - site for career-search tools for Veterans seeking employment at VA, career development services for our existing Veterans, and coaching and reintegration support for military service members. For more information on the "Who may apply" eligibility requirements, please refer to the - document. If you are unable to apply online view the following link for information regarding an - . - Qualifications - To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 05/10/2018. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-13 grade level position you must have served 52 weeks at the GS-12 grade level. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. To support your claim that you have the required time-in-grade, you must submit your most recent promotion, within-grade increase, or appointment SF-50. If you previously held a higher grade, you must also submit any SF-50 showing that grade. DO NOT submit Award SF-50's or General Adjustment SF-50's. However, General Adjustment SF-50s can be submitted for a current SF-50 which is needed to determine eligibility. You may qualify based on your specialized experience as described below: Specialized Experience: For the GS-13 grade level you must have one year of specialized experience equivalent to at least the next lower grade GS-12 in the normal line of progression for the occupation in the organization. Specialized experience is characterized by a thorough knowledge of general laws affecting veteran's Compensation and Pension benefits and a full and complete knowledge of the laws, regulations, precedent opinions of the Court of Veterans Appeals, authoritative opinions of the General Counsel, and the procedural requirements affecting the entire field of Compensation and Pension benefits programs. Candidates must also have demonstrated in their work experience or training that they possess, or have the potential to lead, motivate, and inspire others, as well as effectively communicate with persons within and outside of an organization. Examples of specialized experience would typically include, but are not limited to: - Performing the duties of the Veterans Service Center Team Coach - Ensuring that the team's quality and timeliness of service meets performance indicator goals; - Responsibility for the cost-effective use of resources to accomplish the team's assigned outcomes; - Technical assignments that are related to claims or benefits processing or eligibility determinations; - Interpretation of laws, rules, and/or regulations and tech analysis of documents to determine eligibility for benefits, quality assurance, or perform auditor functions; - Planning and assigning of work priorities to a team of individuals; - Guide and counsel employees on technical and administrative matters. SUPERVISORY REQUIREMENTS: Candidates must have demonstrated in their work experience or training that they possess, or have the potential to develop, the qualities of successful supervision, including the following abilities to: 1. Assign to and review work of subordinates, train and work effectively with subordinates from a variety of backgrounds and with different levels/areas of training. 2. Accomplish the quality and quantity of work expected within set limits of cost and time. 3. Plan own work and carry out assignments effectively. 4. Communicate with others effectively both orally and in writing in working out solutions to problems or questions relating to the work. 5. Understand and implement management goals that affect day-to-day work operations. 6. Develop improvements in or design new work methods and procedures. 7. Deal effectively with individuals or groups representing widely divergent backgrounds, interests and points of view. 8. Plan and adjust work operations to meet emergency or changing program or production requirements within available resources and with minimum sacrifice of quantity or quality of work. 9. Establish program objectives or performance goals and to assess progress toward their achievement. 10. Coordinate and integrate the work activities and resources of several organizational segments or of several different projects. 11. Analyze organizational and operational problems and develop timely and economical solutions. 12. Represent the activity both within and outside the organization or agency and to gain support for the agency's program goals. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: - Benefits - How To Apply - All applicants are encouraged to apply online. To apply for this position, you must complete the questionnaire and submit the documentation specified in the Required Documents section below. The complete application package must be submitted by 11:59 PM (ET) on 05/10/2018 to receive consideration. To preview the questionnaire click https://apply.usastaffing.gov/ViewQuestionnaire/10195986. - To begin, click Apply Online to create a USA JOBS account or log in to your existing account. Follow the prompts to select your USA JOBS resume and/or other supporting documents and complete the occupational questionnaire. - Click Submit My Answers to submit your application package. NOTE: It is your responsibility to ensure your responses and appropriate documentation is submitted prior to the closing date. To verify your application is complete, log into your USA JOBS account, https://my.usajobs.gov/Account/Login, select the Application Status link and then select the more information link for this position. The Application page will display the status of your application, the documentation received and processed, and any correspondence the agency has sent related to this application. Your uploaded documents may take several hours to clear the virus scan process. To return to an incomplete application, log into your USA JOBS account and click Update Application in the vacancy announcement. You must re-select your resume and/or other documents from your USA JOBS account or your application will be incomplete.