Prosthetic Clerk - Milwaukee, WI - Overview Summary OUR MISSION: To fulfill President Lincoln's promise "To care for him who shall have borne the battle, and for his widow, and his orphan" - by serving and honoring the men and women who are America's Veterans. How would you like to become a part of a team providing compassionate care to Veterans? The incumbent is a member of Prosthetics and Sensory Aids Service (P&SAS) within the Prosthetics Product Line of VISN 12 located at VAMC Milwaukee. This medical center has an active outpatient treatment program and includes, but not limited to, Audiology & Speech Pathology, Visual Impairment Service Team, Spinal, Rehabilitation Medicine, Medical Services, Surgical Service, Ophthalmology, and Orthopedic Services. P&SAS have coordination of the Amputee Clinic and Major Medical Committee. This facility also includes active Community Base Outpatient clinics in both Wisconsin and Illinois and specialized clinical referrals from outside VISN 12. The incumbent is the first employee within the Prosthetics and Sensory Aids Service (PSAS) that the public encounters. Duties Duties: -Consistently answers and screens all incoming calls to Prosthetics by either diecting calls, or taking messages. -Accurately refers callers to the appropriate staff member for complicated inquires. -Greet all visitors (veterans, vendors, etc.) promptly and in a warm, caring, and friendly manner. -Schedules appointments utilizing the "Check-In/Check-Out" and CPT function in VISTA. -Determines Veteran's eligibility and entitlement for prosthetic items. -Issues prosthetic items from inventory. -Refers Veteran's to appropriate clinic's if training of items issued are needed. -Assists visitors and/or callers with the completion of forms or documents necessary to provide the prosthetic items. -Posts notes to prosthetic CPRS consults regarding status of order and for closing the consults when appropriate. -Utilizes office automation equipment, such as facsimile machine, personal computers, printers, and copy machines. -Assists staff with calling vendors requesting invoices, packing slips and filing for purchase orders. -Consistently completes the stock issue process within 5 days. This process consists of issuing and/or mailing items to patients and posting transactions to the 2319. -Appropriately and courteously relate to internal and external customers. Work Schedule: Monday through Friday, 8:00am to 4:30pm Telework: Not Available Virtual: This is not a virtual position. Position Description/PD#: /Prosthetic Clerk/ PD# 26320 Relocation/Recruitment Incentives: Not Authorized Financial Disclosure Report: Not required - $34,775 $45,209 Job Details Application Open Date 4/20/2018 Application Close Date 5/8/2018 Organization Veterans Affairs, Veterans Health Administration Who May Apply None Status None - Selected applicants will be required to complete an online onboarding process. Placement Policy: The posting of this announcement does not obligate management to fill a vacancy or vacancies by promotion. The position may be filled by reassignment, change to lower grade, transfer, appointment, or reinstatement. Management may use any one or any combination of these methods to fill the position. It is the policy of the VA to not deny employment to those that have faced financial hardships or periods of unemployment. This job opportunity announcement may be used to fill additional vacancies. Veterans and Transitioning Service Members: Please visit the - site for career-search tools for Veterans seeking employment at VA, career development services for our existing Veterans, and coaching and reintegration support for military service members. For more information on the "Who may apply" eligibility requirements, please refer to the - document. If you are unable to apply online view the following link for information regarding an - . - Qualifications - To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 05/08/2018. You may qualify based on your experience and/or education as described below: - Specialized Experience GS- 5: You must have one year of specialized experience equivalent to at least the next lower grade GS- 4 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: examining records and files to determine eligibility and entitlement for services; utilizing various computer systems to access, input, track and maintain information; skill in time management, multi-tasking and organization; experience processing payments and claims for reimbursement; and communication and interpersonal relation skills sufficient to appropriately and courteously relate to internal and external customers both verbally and in writing . OR, - Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have successfully completed 4 years of education above the high school level? This education must have been obtained in an accredited business, secretarial, or technical school, junior college, college or university. One year of full time academic study is defined as 30 semester hours, 45 quarter hours, or the equivalent in a college or university, or at least 20 hours of classroom instruction per week for approximately 36 weeks in a business, secretarial and technical school. (Transcripts Required). OR, - Combination: Applicants may also combine education and experience to qualify at this level. You must have a combination of specialized experience and education described in 1 and 2 above.(Transcripts Required) You will be rated on the following Competencies for this position: - Communications - Computer Skills - Customer Service - Technical Credibility Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: - Physical Requirements: Work is primarily sedentary and is carried out in an office setting. There are prolonged periods of working at a computer terminal. The ability to retrieve equipment from a storage room is required. Climbing associated with stocking of equipment and other items in a storage area is necessary. He/she may carry and/or lift items weighting up to fifty pounds. - Benefits - How To Apply - All applicants are encouraged to apply online. To apply for this position, you must complete the questionnaire and submit the documentation specified in the Required Documents section below. The complete application package must be submitted by 11:59 PM (ET) on 05/08/2018 to receive consideration. To preview the questionnaire click https://apply.usastaffing.gov/ViewQuestionnaire/10191107. - To begin, click Apply Online to create a USA JOBS account or log in to your existing account. Follow the prompts to select your USA JOBS resume and/or other supporting documents and complete the occupational questionnaire. - Click Submit My Answers to submit your application package.