Claims Assistant Veterans Benefits Administration 4,120 reviews -
Portland, OR $35,466 - $51,388 a year - Full-time, Part-time The duties
at the GS-5 level are identical to those found at the GS-6 level, except
that at that GS-5 level, the trainee will be under close supervision and
guidance of the Team Supervisor. He/she will be given detailed
instructions as to the approach to be used and the work methods to be
utilized. The GS-5 trainee will receive technical guidance from the Team
Supervisor. * Explains benefit programs and entitlement criteria to
Veterans, their dependents, and their representatives; * Analyzes claims
and determines if disposition of claim and control action has been
appropriately identified; * Develops straightforward evidence in
conjunction with claims; * Assists with the gathering of evidence for
more complex cases; * Determines the need for and performs any required
follow-up actions and establishes controls for future review and action;
- Composes various types of correspondence (i.e. letters, reports of
contacts, reports, FOIA (Freedom of Information Act) responses and
congressional inquiry responses) that can be understood by individuals
with various backgrounds and educational levels; * Processes dependency
questionnaires issued to verify status of dependents of compensation and
Dependency and Indemnity Compensation (DIC) recipients. This includes
analysis of payment history and information provided. If needed, process
award actions; * Greets all visitors and creates a favorable impression,
so visitors feel VBA is interested in their welfare and responsive to
their needs and questions; * Remains friendly and articulate dealing
with a variety of personalities, including angry, hostile, and excitable
visitors; * Determines eligibility and prepares entitlement letters for
Civil Service Preference, commissary privileges, fishing licenses, etc.
and type of benefit and amounts verification letters. Promotion
Potential: The selectee may be promoted to the full performance level
without further competition when all regulatory, qualification, and
performance requirements are met. Selection at a lower grade level does
not guarantee promotion to the full performance level. Work Schedule:
Full-time, Monday-Friday, 7:30- 4:00 Compressed/Flexible: Available
Telework: Telework is available after successful completion of training.
Virtual: This is not a virtual position. Position Description/PD#:
02112A/12112A Relocation/Recruitment Incentives: Not Authorized
Financial Disclosure Report: Not required This is a bargaining unit
position. To qualify for this position, applicants must meet all
requirements by the closing date of this announcement, 07/26/2018.
Time-In-Grade Requirement: As a current Federal GS employee you must
meet time-in-grade requirements (unless you are eligible for a
non-competitive hiring authority such as Schedule A, VRA, or are a 30%
or more disabled veteran). GS-05 Grade Level: There is no time in grade
requirement for the GS-05 level. GS-06 Grade Level: You must have served
52 weeks at the GS-05 level or higher. The grade may have been in any
occupation, but must have been held in the Federal service. An SF-50
that shows your time-in-grade eligibility must be submitted with your
application materials. Note: Time-In-Grade requirements also apply to
former Federal employees applying for reinstatement as well as current
employees applying for Veterans Employment Opportunities Act of 1998
(VEOA) appointment. You may qualify based on your experience and/or
education as described below: Specialized Experience: For the GS-5, you
must have one year of specialized experience at a level of difficulty
and responsibility equivalent to the GS-4 grade level in the Federal
service. It may have been gained in the federal, military, or private
sector. To be creditable, it must have been at least one year of
specialized experience equivalent to at least the GS-04 level in the
Federal service (or substitutable education) as described below: *
Explaining basic benefit government benefit programs; * Providing
clerical and customer service support; * Researching and reviewing
records to piece together pertinent information from a variety of
sources. OR, * Education: Applicants may substitute education for the
required experience. To qualify based on education for this grade level
you must have A Bachelor's degree (in any field) or four (4) years of
education above high school leading to a Bachelor's or equivalent
degree. (submission of transcripts required.) OR, * Combination:
Applicants may also combine education and experience to qualify at this
level. Only education in excess of the first 60 semester hours (i.e.,
beyond the second year of higher education) is creditable toward meeting
the specialized experience requirement. Specialized experience: For the
GS-6, you must have one year of specialized experience at a level of
difficulty and responsibility equivalent to the GS-5 grade level in the
Federal service. It may have been gained in the federal, military, or
private sector. To be creditable, it must have been at least one year of
specialized experience equivalent to at least the GS-05 level in the
Federal service as described below: * Explaining basic benefit
government benefit programs; * Performing a wide variety of clerical and
customer service support duties; * Researching and reviewing legal and
medical records and other documents to piece together pertinent
information from a variety of sources; There is no educational
substitute for the GS-06 level. Experience refers to paid and unpaid
experience, including volunteer work done through National Service
programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g.,
professional; philanthropic; religions; spiritual; community; student;
social). Volunteer work helps build critical competencies, knowledge,
and skills and can provide valuable training and experience that
translates directly to paid employment. You will receive credit for all
qualifying experience, including volunteer experience. Note: A full year
of work is considered to be 35-40 hours of work per week. Part-time
experience will be credited on the basis of time actually spent in
appropriate activities. Applicants wishing to receive credit for such
experience must indicate clearly the nature of their duties and
responsibilities in each position and the number of hours a week spent
in such employment. Physical Requirements: This position is primarily
sedentary with some walking, standing, bending, and carrying of
lightweight items (i.e. folders, claims files, etc.). None To apply for
this position, you must provide a complete Application Package which
includes: * Resume The following documents are accepted, and may be
required if applicable to your eligibility and/or qualifications for
this position. Please use this checklist to make sure you have included
other documents required for your application, such as a copy of your
transcript (if using education to qualify), SF-50's (current/former
Federal employees), documentation to support Veterans Preference claims,
or ICTAP/CTAP documentation (for displaced Federal employees). You will
not be contacted for additional information. * Cover Letter * DD-214 *
Other * Other Veterans Document * Resume * SF-15 * SF-50 * Transcript
Veterans' Preference: When applying for Federal Jobs, eligible Veterans
should claim preference for 5pt (TP), 10pt (CP/CPS/XP), or for Sole
Survivor Preference (SSP) in the questionnaire. You must provide a
legible copy of your DD214(s) which shows dates and character of service
(honorable, general, etc.). If you are currently serving on active duty
and expect to be released or discharged within 120 days you must submit
documentation related to your active duty service which reflects the
dates of service, character of service (honorable, general, etc.), and
dates of impending separation. Additionally, disabled veterans and
others eligible for 10-point preference (such as widows or mothers of
eligible Veterans) must also submit an SF-15 "Application for 10 Point
Veteran Preference" with required proof as stated on the form.
Documentation is required to award preference. For more information on
Veterans' Preference, please visit
http://www.fedshirevets.gov/job/vetpref/index.aspx. Department of
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