Patient Representative (TPA, Transition Patient Advocate) - Charleston, SC - Overview Summary Duties The Transition Patient Advocate (TPA) Patient Representative assists patients, their families and representatives, and facility staff members in recognizing and removing institutional barriers to the provision of optimum health care to Veterans, Identifies existing and potential problem areas, suggest solutions or alternatives to existing procedures which contribute to these problems. The incumbent will participate and assist in planning and executing outreach events as assigned by the TCM Program Manager. This may include but is not limited to military sponsored events, Veteran and community events, and VA sponsored events. These events are designed to provide education about VA healthcare and benefits and the opportunity to enroll for VA health care. Some TPA's will have the ability to register Veterans for VA healthcare, creating expedited access. The TPA acts to resolve problems, expedites services, or implement necessary corrective measures within established facility policies and where appropriate. May have the authority to review files or records and discuss with facility staff practices that appears to violate patient's rights or which causes unnecessary discomfort to patients, their families or health care facility. The incumbent will report such findings with recommendations for improvements to TCM Program Manager. May have shared responsibility for the resolution of patient problems with arise. Acts as an advocate for patient problems which arise. Acts as an advocate for patients, using seasoned judgment to resolve problems. The incumbent will collaborate with the TCM Program Manager and may cross systems as appropriate in resolution of problems in matters concerning patient care. Work Schedule: Monday - Friday, 7:30 am - 4:00 pm Telework: Position is suitable for telework, though no telework agreement in place Virtual: This is not a virtual position. Position Description/PD#: /534-079470 Relocation/Recruitment Incentives: No Financial Disclosure Report: Not required - $50,598 $65,778 Job Details Application Open Date 6/22/2018 Application Close Date 7/6/2018 Organization Veterans Affairs, Veterans Health Administration Who May Apply None Status None - VA supports the use of telework as a way to help attract and retain talented individuals in public service, increase worker productivity, and better prepare the agency to operate during emergencies. This position may be authorized for telework. Telework eligibility will be discussed during the interview process. The Interagency Career Transition Assistance Plan (ICTAP) and Career Transition Assistance Plan (CTAP) provide eligible displaced Federal/VA competitive service employees with selection priority over other candidates for competitive service vacancies. To be qualified you must submit appropriate documentation (a copy of the agency notice, your most recent performance rating, and your most recent SF-50 noting current position, grade level, and duty location) and be found well-qualified (have a final rating of 85 or more) for this vacancy. Information about ICTAP and CTAP eligibility is on OPM's Career Transition Resources website at - . Placement Policy: The posting of this announcement does not obligate management to fill a vacancy or vacancies by promotion. The position may be filled by reassignment, change to lower grade, transfer, appointment, or reinstatement. Management may use any one or any combination of these methods to fill the position. It is the policy of the VA to not deny employment to those that have faced financial hardships or periods of unemployment. This job opportunity announcement may be used to fill additional vacancies. Veterans and Transitioning Service Members: Please visit the - site for career-search tools for Veterans seeking employment at VA, career development services for our existing Veterans, and coaching and reintegration support for military service members. For more information on the "Who may apply" eligibility requirements, please refer to the - document. If you are unable to apply online view the following link for information regarding an - . - Qualifications - Qualifications: To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 7/6/2018. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-9 position you must have served 52 weeks at the GS-7. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-7 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: knowledge to guide actions; provides outstanding customer service and represents the organization effectively, taking into account the audience and nature of the information, make clear and convincing presentations; listens to others, attend to nonverbal cues, and respond appropriately, use computers, software applications, databases, and automated systems to accomplish work, knowledge of the principles, methods, and tools of quality assurance, quality control, and reliability used to ensure that a project, system, or product fulfills requirements and standards OR Education Substitution for work experience: Must possess 3 full years of progressively higher level graduate education or Ph.D. or equivalent doctoral degree which demonstrates the knowledge, skills, and abilities necessary to do the work of this position. (TRANSCRIPTS REQUIRED) OR Combination of education and work experience: Must possess equivalent combinations of education and specialized experience as described above. (TRANSCRIPTS REQUIRED).You will be rated on the following Competencies for this position: You will be rated on the following Competencies for this position: - Analytical Reasoning - Planning and Evaluating - Technical Competence Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: - Physical Requirements: The work is primarily sedentary, although some slight physical effort may be required. Work Environment: Work is typically performed in an adequately lighted and climate controlled office. May require occasional travel. - Benefits - How To Apply - All applicants are encouraged to apply online. To apply for this position, you must complete the questionnaire and submit the documentation specified in the Required Documents section below. The complete application package must be submitted by 11:59 PM (ET) on 07/06/2018 to receive consideration. To preview the questionnaire click https://apply.usastaffing.gov/ViewQuestionnaire/10241094. - To begin, click Apply Online to create a USA JOBS account or log in to your existing account. Follow the prompts to select your USA JOBS resume and/or other supporting documents and complete the occupational questionnaire. - Click Submit My Answers to submit your application package. NOTE: It is your responsibility to ensure your responses and appropriate documentation is submitted prior to the closing date. To verify your application is complete, log into your USA JOBS account, https://my.usajobs.gov/Account/Login, select the Application Status link and then select the more information link for this position. The Application page will display the status of your application, the documentation received and processed, and any correspondence the agency has sent related to this application. Your uploaded documents may take several hours to clear the virus scan process. To return to an incomplete application, log into your USA JOBS account and click Update Application in the vacancy announcement. You must re-select your resume and/or other documents from your USA JOBS account or your application will be incomplete.