Diagnostic Report Tracking Specialists (RTS) supporting the Veterans Evaluation Services (VES) administered by Maximus, make an impact everyday by following up on diagnostic results for VHA/VBA cases daily; following up on results requested by QA or the managers and investigating No Shows for diagnostic appointments. To prepare you for this role, the VES provides paid, comprehensive training which ensures all new employees provide the highest levels of knowledge and professionalism.

JOB DESCRIPTION SUMMARY

Responsible for following up on diagnostic results for VHA/VBA cases daily. Following up on results requested by QA or the managers. Investigate No Shows for diagnostic appointments.

JOB SUMMARY

Essential Duties and Responsibilities:

• Investigate on diagnostics over 48 hours late;
• Review diagnostic reports matching in OMS;
• Leave comments for each call made or follow up with Facility;
• Call Veteran to verify if they completed their test. If Facility says they have not done so then also to confirm correct Name and DOB;
• Receive diagnostic mail
• Confirm diagnostic is uploaded in OMS;
• Manage Facility online web portals for diagnostic reports;
• Faxes ROI forms per Facility request to their medical records department;
• Follow up QA request for late Diagnostic reports

Additional Duties and Responsibilities:

• Pull reports from Facility portal and send to uploader;
• Respond to voicemails and emails within 24 hours;
• Other duties as assigned.

Knowledge/Skills/Abilities:

• High levels of organization, time management, job prioritization, multi- tasking and interpersonal skills necessary to provide effective work atmosphere and to develop as well as to maintain a productive working relationship with staff members, veterans, physicians and VA;
• Effective and concise communication skills necessary to provide information in a courteous and comprehensive fashion (oral and written) with the goal of positive resolution(s);
• Proficient working knowledge of Microsoft Word, Excel, Outlook and Power Point;
• Advanced multi- tasking skills;
• Knowledge of medical terminology;
• Knowledge of company policies and procedures.

Minimum Qualifications:

• High School Diploma or GED required;
• Some College preferred.

EDUCATION AND EXPERIENCE REQUIREMENTS

ADDITIONAL DUTIES AND RESPONSIBILITIES

• Pull reports from Facility portal and send to uploader
• Respond to voicemails and emails within 24 hours
• Investigate on diagnostics over 48 hours late
• Review diagnostic reports matching in OMS
• Leave comments for each call made or follow up with Facility
• Call Veteran to verify if they completed their test. If Facility says they have not done so then also to confirm correct Name and DOB
• Receive diagnostic mail
• Confirm diagnostic is uploaded in OMS
• Manage Facility online web portals for diagnostic reports
• Faxes ROI forms per Facility request to their medical records department
• Follow up QA request for late Diagnostic reports

REQUIREMENTS

• High School diploma or GED equivalent required; some college preferred
• Knowledge of medical terminology
• Advanced multi-tasking skills
• High levels of organization, time management, job prioritization, multi-tasking and interpersonal skills necessary to provide effective work atmosphere and to develop as well as to maintain a productive working relationship with staff members, veterans, physicians and VA
• Effective and concise communication skills necessary to provide information in a courteous and comprehensive fashion (oral and written) with the goal of positive resolution(s)
• Proficient working knowledge of Microsoft Word, Excel, Outlook and Power Point

MAXIMUS INTRODUCTION

Since 1975, Maximus has operated under its founding mission of Helping Government Serve the People, enabling citizens around the globe to successfully engage with their governments at all levels and across a variety of health and human services programs. Maximus delivers innovative business process management and technology solutions that contribute to improved outcomes for citizens and higher levels of productivity, accuracy, accountability and efficiency of government-sponsored programs. With more than 30,000 employees worldwide, Maximus is a proud partner to government agencies in the United States, Australia, Canada, Saudi Arabia, Singapore and the United Kingdom. For more information, visit https://www.maximus.com.

As a large employer and Federal contractor, Maximus is subject to various vaccine mandates across our lines of business. Maximus is committed to complying with any applicable vaccine mandates. The specific vaccine requirements for this position will be outlined throughout the selection process. Individuals who believe they may qualify for a medical or religious accommodation will have the opportunity to apply for an accommodation following an offer of employment.

EEO STATEMENT

EEO Statement: Active military service members, their spouses, and veteran candidates often embody the core competencies Maximus deems essential, and bring a resiliency and dependability that greatly enhances our workforce. We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country. We’re proud of our connections to organizations dedicated to serving veterans and their families. If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you. A committed and diverse workforce is our most important resource. Maximus is an Affirmative Action/Equal Opportunity Employer. Maximus provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status.

As a leading strategic partner to governments across the globe, Maximus helps improve the delivery of public services amid complex technology, health, economic, environmental, and social challenges. With a deep understanding of program service delivery, acute insights that achieve operational excellence, and an extensive awareness of the needs of the people being served, our employees advance the critical missions of our partners. Maximus delivers innovative business process management, impactful consulting services, and technology solutions that provide improved outcomes for the public and higher levels of productivity and efficiency of government-sponsored programs.