Description & Requirements

Join our dedicated team as a remote Employment Coach Specialist , helping individuals and families receiving food and/or cash assistance gain and retain employment! We develop individualized plans based on thorough assessments of each participant's strengths and barriers, guiding them toward financial self-sufficiency. With passion and commitment, we see our participants' self-esteem, confidence, and pride increase as they become contributing members of society.

If you are a talented, trustworthy, and caring individual, who resides in the state of Idaho we invite you to apply and make a meaningful impact with us!

The position work hours are from 8am - 5pm Mountain Time Zone.

This position will be a contract position with the option to convert to a Maximus employee after 90 days of employment based on performance.

Essential Duties and Responsibilities:

- Cultivate and nurture professional relationships with customers, continuously monitoring their engagement and progress within the program.

- Regularly collaborate with customers to set and accomplish program goals, ensuring ongoing eligibility and program service maintenance.

- Demonstrate extensive program knowledge, guiding customers through various stages of the application process, from enrollment to benefit and service allocation.

- Assist customers in accessing essential services aligned with program objectives, including educational or vocational training, medical care, childcare, transportation, mental health resources, legal assistance, and other pertinent needs.

- Conduct follow-ups with customers to address needs, resolve concerns, and ensure their requirements are met satisfactorily.

- Collaborate with team members to provide expertise and support in resolving participant issues effectively.

- Maintain accurate and timely case documentation for all customer interactions, ensuring comprehensive records of activities.

- Share updates regarding outreach and engagement initiatives with project staff, facilitating effective communication.

- Identify and communicate barriers hindering customer engagement with the Provider, informing project staff promptly.

- Perform additional duties as directed by leadership to support program objectives.

Key Responsibilities:

- Provide documentation for customers to report employment.

- Complete timely updates, including maintaining case notes, in multiple systems for customer cases.

- Continuously motivate customers to keep moving toward their employment goals.

- Achieve weekly, monthly, and quarterly performance and quality goals.

- Stay abreast of policies and procedures.

- Develop an employment action plan (Work Plan) with customers, guiding them towards employment.

- Assess customers' needs and provide necessary support, such as bus passes, gas vouchers, and clothing vouchers.

- Review program requirements with customers.

- Link customers to employers and/or training/education providers to fulfill their Work Plan.

- Track customers' progress and participation in their assigned activities.

Minimum Requirements

- High school diploma or GED required and 0-2 years of relevant professional experience required, or equivalent combination of education and experience.

Home Office Requirements:

- Reliable High Speed internet service

- Minimum 20 Mpbs download speeds/50 Mpbs for shared internet connectivity

- Minimum 5 Mpbs upload speeds

- Private and secure workspace

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EEO Statement

Active military service members, their spouses, and veteran candidates often embody the core competencies Maximus deems essential, and bring a resiliency and dependability that greatly enhances our workforce. We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country. We’re proud of our connections to organizations dedicated to serving veterans and their families. If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you. A committed and diverse workforce is our most important resource. Maximus is an Affirmative Action/Equal Opportunity Employer. Maximus provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status.

Pay Transparency

Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.

Hourly Base Pay Minimum for this Position

$ 14.00

Hourly Base Pay Maximum for this Position

$ 14.00

As a leading strategic partner to governments across the globe, Maximus helps improve the delivery of public services amid complex technology, health, economic, environmental, and social challenges. With a deep understanding of program service delivery, acute insights that achieve operational excellence, and an extensive awareness of the needs of the people being served, our employees advance the critical missions of our partners. Maximus delivers innovative business process management, impactful consulting services, and technology solutions that provide improved outcomes for the public and higher levels of productivity and efficiency of government-sponsored programs.