Job Description

The Enterprise Resource Planning (ERP) Trainer is responsible for designing and delivering training on the OPAL ERP and DW/BI project. This trainer role involves technical and teaching skills to ensure users understand how to use ERP and supporting systems efficiently and effectively.

Essential Functions

Training Program Design and Delivery :

• Develop and deliver training sessions for end-users, covering various aspects of the ERP and related supporting systems.
• Customize training content based on different user roles and business processes.
• Conduct both classroom and online training sessions.

Technical Expertise

• Understand the functionality of the ERP system and its modules.
• Provide technical support to users during training sessions.
• Troubleshoot related issues.

Content Creation and Maintenance

• Evaluate and modify existing training materials.
• Assist with gathering and entering data in the ERP system in support of role-based training.
• Collaborate with subject matter experts to create new content.
• Maintain a training repository.

User Support and Relationship Building

• Support the user community
• Establish relationships with functional SMEs and technical team.

Competencies, Knowledge, Skills and Abilities

• Ability to keep data confidential.
• Ability to solve complex business problems and develop user/business-driven technology strategies and plans.
• Strong written and oral communication skills (including ability to present ideas in user-friendly, business-friendly, and technical language) and interpersonal skills with a focus on rapport-building, listening, and questioning skills.
• Strong meeting facilitation and interviewing skills.
• Ability to work well with individuals at all levels within and outside the organization.
• Ability to work well under pressure in a fast-paced organization.
• Supervising, coaching, and collaborating skills.

Qualifications

• Bachelor’s degree in related or a combination of education and progressively responsible work experience in related area may be substituted in lieu of a four-year degree.
• Minimum of give (5) years relevant experience as a technical trainer, training coordinator, or any other similar role.
• Proven work experience as an IT Trainer, Technical Trainer or similar role with Workday ERP, preferred but not required.

Additional Information

TO APPLY: Interested candidates must submit a cover letter, writing sample, references after interview and resume.

Salary Range: $90,000

Discover the Perks of Being a City of Philadelphia Employee:

• Transportation : City employees get unlimited FREE public transportation all year long through SEPTA’s Key Advantage program. Employees can ride on SEPTA buses, subways, trolleys, and regional rail for their daily commute and more.
• Parental Benefits: The City offers its employees 6 weeks of paid parental leave.
• We offer Comprehensive health coverage for employees and their eligible dependents.
• Our wellness program offers eligibility into the discounted medical plan
• Employees receive paid vacation, sick leave, and holidays
• Generous retirement savings options are available
• Pay off your student loans faster - As a qualifying employer, City of Philadelphia employees are eligible to participate in the Public Service Loan Forgiveness program. Join the ranks of hundreds of employees who have already benefited from this program and achieved student loan forgiveness.
• Unlock Tuition Discounts and Scholarships - The City of Philadelphia has forged partnerships with over a dozen esteemed colleges and universities in the area, ensuring that our employees have access to a wide range of tuition discounts and scholarships. Experience savings of 10% to 40% on your educational expenses, extending not only to City employees but in some cases, spouse and dependents too!

Join the City of Philadelphia team today and seize these incredible benefits designed to enhance your financial well-being and personal growth!

_ *The successful candidate must be a city of Philadelphia resident within six months of hire_

Effective May 22, 2023, vaccinations are no longer required for new employees that work in non-medical, non-emergency or patient facing positions with the City of Philadelphia. As a result, only employees in positions providing services that are patient-facing medical care (ex: Nurses, doctors, emergency medical personnel), must be fully vaccinated.

The City of Philadelphia is an Equal Opportunity employer and does not permit discrimination based on race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, source of income, familial status, genetic information or domestic or sexual violence victim status. If you believe you were discriminated against, call the Philadelphia Commission on Human Relations at 215-686-4670 or send an email to faqpchr@phila.gov.

For more information, go to: Human Relations Website: http://www.phila.gov/humanrelations/Pages/default.aspx