Exam Schedulers supporting the Veterans Evaluation Services (VES) administered by Maximus, make an impact everyday by scheduling Compensation and Pension ("C&P") medical exams, for Veterans and Service Members, with trained VES providers. Schedulers must maintain close communication and build rapport with providers to capture exam availability and build a relationship of trust and confidence. CANDIDATES MUST POSSESS THE DESIRE TO ASSIST OUR WOUNDED VETERANS AND SERVICE MEMBERS WITH A CARING, POSITIVE, AND PATRIOTIC ATTITUDE. This position works with veterans when needed to confirm early notice appointments and assists veterans and/or providers with any questions they may have. To prepare you for this role, the VES provides paid, comprehensive training which ensures all new employees provide the highest levels of knowledge and professionalism.

As a large employer and Federal contractor, Maximus is subject to various vaccine mandates across our lines of business. Maximus is committed to complying with any applicable vaccine mandates. The specific vaccine requirements for this position will be outlined throughout the selection process. Individuals who believe they may qualify for a medical or religious accommodation will have the opportunity to apply for an accommodation following an offer of employment.

This position is temporarily remote due to Covid-19, however, YOU MUST BE ABLE AND WILLING TO WORK ON SITE IN OUR HOUSTON, TX location when needs arise.

EDUCATION AND EXPERIENCE REQUIREMENTS

PRIMARY RESPONSIBILITIES:

• Search veteran cases in assigned regions within OMS

• Call or email providers to request exam time availability and schedule examinations

• Coordinate with traveling providers to conduct examinations in high volume areas

• Notify veterans if providers call to reschedule

• Add and remove provider block times into OMS when necessary

• Daily check and schedule cases that are assigned the Pending Follow-Up Schedule Status

• Always ensure the appropriate scheduler is assigned to the correct case

• Ask the VA for approval if veteran resides farther out than contractual mileage limitations

• Communicate with Call Center, Cappers, Veteran Liaisons, Diagnostics, and PRC Departments when needed

• Cross-train in other areas when employees are not in the office

ADDITIONAL DUTIES AND RESPONSIBILITIES:

• Occasionally attend meetings regarding difficult geographic areas in assigned region

• Assist other schedulers if volume in assigned region has diminished

• Promptly address emails and voicemails on a daily basis

• Must abide by HIPAA regulations by maintaining confidentiality of records and personal information

• Answer calls from other regions and assist the caller, or direct the calls when necessary

REQUIREMENTS:

• High School diploma or GED equivalent required; some College preferred

• Intermediate knowledge of pertinent medical terminology

• Advanced verbal and interpersonal skills

• Advanced written communication skills, to include excellent grammar

• Advanced reading and comprehension abilities

• Advanced analytical skills and detail-oriented

• Advanced multi-tasking skills

• Advanced organizational and prioritization skills, with strong ability to meet strict deadlines

• Proficient typing skills

• Proficient with Microsoft Word, Microsoft Outlook, Adobe Acrobat, general internet research, and beginner knowledge of Microsoft Excel

HOME OFFICE REQUIREMENTS:

• Internet speed of 20mbps or higher required (you can test this by going to www.speedtest.net)

• Webcam (used throughout training)

• Hardwired internet (ethernet) connection

• Private work area and adequate power source

MAXIMUS INTRODUCTION

Since 1975, Maximus has operated under its founding mission of Helping Government Serve the People, enabling citizens around the globe to successfully engage with their governments at all levels and across a variety of health and human services programs. Maximus delivers innovative business process management and technology solutions that contribute to improved outcomes for citizens and higher levels of productivity, accuracy, accountability and efficiency of government-sponsored programs. With more than 30,000 employees worldwide, Maximus is a proud partner to government agencies in the United States, Australia, Canada, Saudi Arabia, Singapore and the United Kingdom. For more information, visit https://www.maximus.com.

As a large employer and Federal contractor, Maximus is subject to various vaccine mandates across our lines of business. Maximus is committed to complying with any applicable vaccine mandates. The specific vaccine requirements for this position will be outlined throughout the selection process. Individuals who believe they may qualify for a medical or religious accommodation will have the opportunity to apply for an accommodation following an offer of employment.

EEO STATEMENT

Active military service members, their spouses, and veteran candidates often embody the core competencies Maximus deems essential and bring a resiliency and dependability that greatly enhances our workforce. We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country. We are proud of our connections to organizations dedicated to serving veterans and their families. If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you. A committed and diverse workforce is our most important resource. Maximus is an Affirmative Action/Equal Opportunity Employer. Maximus provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status.

As a leading strategic partner to governments across the globe, Maximus helps improve the delivery of public services amid complex technology, health, economic, environmental, and social challenges. With a deep understanding of program service delivery, acute insights that achieve operational excellence, and an extensive awareness of the needs of the people being served, our employees advance the critical missions of our partners. Maximus delivers innovative business process management, impactful consulting services, and technology solutions that provide improved outcomes for the public and higher levels of productivity and efficiency of government-sponsored programs.