Job Description

Title: Repro Intake Co Ordinator  Job Type: Full time – Permanent   Hours Per Week : 37.5 Sunday - Thursday Shift Time - 7:30 am to 4:00 pm Annual Rat0e : $18       Location: 200 West Street, New York, NY, 10282 Benefits: - Medical, Dental, Vision coverage. 401K, Referral Bonus

Job Summary:

Intake Coordinator’s role: Heavy client interaction verbal/written forms. Customer Service skills is a must. Coordinates workflow activities ensuring customer satisfaction in all areas of responsibility to include, Job intake, operate print jobs, Recordkeeping, Shipping, Receiving. • Applicant must be able to multitask and take in/understand complex work instructions. Ensure quality maintenance of all logs and reporting documentation; attention to detail • Participate in cross-training and perform other duties as needed. • Handle time-sensitive material and maintain the highest levels of customer care while demonstrating a friendly and cooperative attitude • Perform other tasks as necessary / assigned. The Intake Coordinator assign/ delegates work to copy operators and ensure the team is fully utizlized, productive and meeting the print deadlines demands. 

Job Duties & Responsibilities

Job Intake

Answer Incoming Calls Monitor Email Traffic on varies areas of Intake Respond to emails and answer inquiries Strong Customer Service Skills Strong verbal/written communication skills Assess incoming print jobs and requested deadlines Communicate effectively with clients regarding job requirements Ability to negotiate deadlines and other job parameters as necessary Organize and prioritize jobs in queue to optimize meeting client expectations Ability to use Microsoft office suite Assign print jobs fairly between print operators  

 Print Operator

Operate print, copy and scanning equipment Operate binding and other finishing equipment Ability to operate various print equipment and high volume printers such as (Xerox, Konica Minolta, etc…) Responsible for quickly and adequately producing detailed, high-quality printed materials/ styles in a time-sensitive atmosphere utilizing high-speed digital printers Perform multiple finishing types: wire-o, velo, 3 hole drill, lamination, stuffing envelopes, folding, and cutting Experience in using electronic/manual cutter  Setting up and operating a variety of fiery printing software  Ability to use Microsoft office suite Troubleshoot machine problems  

Required Qualifications: 

•       Previous experience in Mail/Document Preparation;

·       Document Scanning and/or Document Indexing

•       Ability to effectively work individually or in a team environment.

•       Ability to handle multiple projects simultaneously

•       Ability to adapt to changing fast-growing production environment

•       Ability to communicate both verbally and written with customers and company personnel

•       Strong organizational and administrative skills

•       Ability to meet employer's attendance policy

•       Work experience in email and Microsoft Windows environments is required

•       May be required to lift items weighing up to 50 pounds maximum allowed by current State Law with or without accommodations or the

•       Must be able to sit, stand, and/or walk for long periods of time with or without accommodations

•       High School Diploma or equivalent (GED) required Preferred Qualification:

Company Description

Exela is a location-agnostic global BPA leader combining industry-specific and multi-industry enterprise software and solutions with decades of experience. Exela serves a growing roster of more than 4,000 customers throughout 50 countries, including over 60% of the Fortune®100. Exela’s software and services include multi-industry department solution suites addressing finance, accounting, human capital management, and legal management, as well as industry-specific solutions for banking, healthcare, insurance, and public sectors and over 18,300 employees operating in 23 countries. For more details please visit http://www.exelatech.com/