Job Description

TITLE: CUSTOMER SERVICE REPRESENTATIVE-FLOATER

JOB TYPE:- FULL TIME - REGULAR

SHIFT TIMINGS: 8AM-5PM, 8AM-4:30PM, 8:30AM-5PM, 8:30AM-5:30PM, 9AM-6PM (M-F)

HOURS PER WEEK:- 40

JOB LOCATION: ATLANTA, GA, 30305

BENEFITS: - MEDICAL, DENTAL, AND VISION COVERAGE. 401K, REFERRAL BONUS

Job Summary:

Location - All Sites in Legal Industry

Reporting To - Manager

Job Purpose - Provide On-Site support to a variety of clients as needed Responsibilities

Summary of Position:

The right candidate will be an integral part of our talented team of individuals with multiple skill sets, in supporting our continued growth. This position requires a self-motivated, client focused, career driven candidate who exhibits leadership potential. This is a high exposure position and the right candidate will be in a unique position of working in multiple client facing accounts and at times, will be the daily Exela liaison to a client. The right candidate must demonstrate agility and schedule flexibility. Assignments and dispatches can come at a moment's notice.

Responsibilities:

Fill in at multiple local accounts for employees who are out on scheduled and unscheduled absences

Perform a variety of duties in copy, print, scanning, mail, shipping/receiving, fax, reception, hospitality and records departments

Lift heavy boxes, files, or paper when needed

Maintain the highest levels of customer care while demonstrating a friendly and cooperative attitude

Demonstrate flexibility in satisfying customer demands in a high volume, production environment

Adhere to business procedure guidelines and safety procedures

Take direction from supervisor or site manager Maintain all logs and reporting documentation; attention to detail Perform other duties as assigned getting instructions only on new assignments.

Technical Qualifications :

Proficient computer/PC skills Locating, compiling and distributing requested files, documents and information

Maintaining daily productivity logs in order to monitor department activities and work

Experience Minimum of 2 years customer service related experience required

Willingness to travel to multiple sites in the area

Ability to effectively work individually or in a team environment

Litigation copy experience is a plus.

Ability to lift up 55 lbs. or maximum allowed by current State law with or without accommodations

Ability to stand and/or walk for long periods of time with or without accommodations

Flexible working schedule; mostly during regular business hours

Excellent communication skills both verbal and written Competency in performing multiple functional task.

The pay rate for this position starts at $15; however, the base pay rate offered may vary depending on job-related knowledge, skills, and experience. Bonus opportunities may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, dependent on the position offered.

Company Description

Exela is a location-agnostic global BPA leader combining industry-specific and multi-industry enterprise software and solutions with decades of experience. Exela serves a growing roster of more than 4,000 customers throughout 50 countries, including over 60% of the Fortune®100. Exela’s software and services include multi-industry department solution suites addressing finance, accounting, human capital management, and legal management, as well as industry-specific solutions for banking, healthcare, insurance, and public sectors and over 18,300 employees operating in 23 countries. For more details please visit http://www.exelatech.com/