Vacancy Details for Position# 00117063 JOB CODE TITLE POSITION # POSITION POSTING BEGIN POSTING END ITT012 Help Desk Support Spec 3 00117063 Unclassified 3/22/2018 3/28/2018 Jobcode: ITT012 Jobtitle: Help Desk Support Spec 3 Job Category: Administration Entry Salary: $27,248.75 Pay Grade Max: $47,685.32 Minimum Qualification: Vocational or Technical degree in computer applications, computer technology or a closely related area from an accredited college AND One year of experience providing software of hardware customer support OR High school diploma or GED AND Two years of experience providing software or hardware customer support of technical assistance to computer users OR Two years of experience at the lower level (ITT011) or position equivalent. Preferred Qualification: Note: Location Name: Office of Information Technology Address1: Upshaw Hall, 3rd Floor Address2: PO Box 1529 City: Forsyth Zipcode: 31029 County: MONROE COUNTY Contact Name: angela.alexander@gdc.ga.gov Contact Phone#: 478-992-5844 Contact Fax#: 478-992-5841 Contact Email ID: angela.alexander@gdc.ga.gov Comments: This position is for software Support (Help Desk) who will execute client support roles. Initial tasks will include learning core applications, creating cases from client support emails or calls and answer end user questions. Product knowledge, training staff and clients on-site, researching and troubleshooting application errors and working with the development team to meet client needs. Preferred Qualifications: Experience with help desk software. Training or tutoring experience. Familiarity with online collaboration, error reporting or content management tools. Familiarity with WebEx or Skype for Business. Extensive knowledge of GDC IT System (SCRIBE). Note: This position will be physically located at our #7 MLK Jr., Drive, 5th Floor, Atlanta, GA 30334 location