Job Description

** Appointment Type: Permanent-Exempt (PEX) Appointment. This position is excluded by the Charter from the competitive civil service examination process and shall serve at the discretion of the appointing officer.**

Position Description:

Under general supervision, the Hospitality Initiative Manager performs a variety of activities related to significant Sector Workforce Program planning, development, project implementation, and evaluation; reviews project plans; conducts project analyses, makes recommendations on operational corrections/improvements; develops methods of evaluating compliance and effectiveness of an assigned section; prepares reports and records; and performs related duties as required.

Specific functions include (but are not limited to) the following:

** _Program Development, Implementation & Enhancement _**

• Responsible for developing, managing, and enhancing the Hospitality Initiative Sector Workforce Program portfolio in adherence to the City’s local plan, State’s regional plan sector strategy vision, department procurement process guidelines, funding regulations, and stakeholder workforce needs.
• Develops and coordinates preparation of portfolio annual work and performance plans with knowledge of operating budgets and program funding streams.
• Develops and monitors grantee work plans and performance to ensure that program models effectively steer the development of successful hospitality sector programming.
• Provides support for workforce program research including labor market data, industry trends, best practices, etc. to improve the responsiveness of the workforce system.
• Spearhead efforts and implantation of an enhanced Hospitality Initiative Sector Program that includes robust career pathways, apprenticeship models, skills advancement trainings and customized employer trainings.
• Leads efforts with industry employers, training partners and post-secondary educational institutions to shape curriculum and create training models that are relevant to employer’s real-time needs.
• Oversees collaborative efforts with education, community, organized labor, and employers to enhance effective and formal partnerships within the hospitality industry.
• Lead in reviewing and rating workforce development proposals in Hospitality Iniative Sector Workforce Programs during procurement processes.
• Spearheads processes and program development for apprenticeship and career pathway programming for the hospitality sector.

** Program Monitoring, Evaluation, Technical Assistance and Capacity Building**

• Develops tools and methods of evaluating and monitoring the effectiveness of Hospitality Initiative Sector Workforce Programs.
• Through program oversight and formal monitoring visits, lead the coordination of monitoring and evaluating strategies, policies and operations of sector programming to assure that grantees are in compliance of federal, state and local funding requirements and guidelines
• Prepares, reviews and executes contracts and subcontracts for the disbursement of funds.
• Provides technical assistance, information and sharing of best practices to improve services to consumers.
• Establishes and coordinates operational methods and procedures.
• Recommends program model or training modifications and adjustments to ensure responsiveness of Hospitality Sector Workforce Programs to both employers and job seekers needs.
• Works with other project or program stakeholders to coordinate and streamline various phases of project and program implementation.
• Provide a thorough analysis of existing curriculum of multiple trainings tracks to ensure that trainings meet the industry needs and leads to industry recognized certifications.
• In collaboration with Strategic Initiative’s team, conduct regional and national research on best practices for Hospitality Sector Program models.

** Data and Reporting**

• Collects and evaluates qualitative and quantitative data through reporting systems and makes recommendations for systematic changes
• Prepare monthly, quarterly, and ad-hoc sector and program data and program performance analysis to present to senior management, Workforce Investment San Francisco (WISF) Board members, hospitality sector stakeholders, and City Officials.
• Assists in evaluating and recommending ongoing sector strategies with the Department’s Workforce Strategy team.
• In collaboration with department’s data team, collects data and prepares a variety of reports, memoranda, and correspondence.
• Reviews and analyzes monthly reports submitted by various community groups, organizations, and agencies to ensure contract compliance.
• Prepares sector dashboard and snapshots to present to WISF Board, at stakeholder meetings, and for public officials.

** Employer, Stakeholder and Workforce System Engagement**

• Lead the coordination and implementation of hospitality workforce stakeholders (including employers, training providers, educators, public officials, community members, and industry organized labor representatives) to support the industry’s workforce needs and prepare local residents for sector employment.
• Convene Hospitality Initiative Sector Workforce Program subcommittees, round table meetings, and panel discussions to provide oversight of sector programing to provide recommendations to the local Workforce Investment Board on policy changes and recommendations for improvements on workforce sector services for specific Industries.
• Provide oversight of sector collateral and public messaging to assure that the public is aware of Hospitality Initiative Sector Workforce services, programs and trainings.
• Establish and nourish relations with hospitality industry employers, associations, unions and stakeholders. Convene with multiple parties through individualized and group meetings, focus groups, and round table discussions to provide information on sector initiatives and gauge their workforce needs.
• Coordination with the department’s Employer Engagement team on sector First Source legislation and Rapid Response efforts.
• Lead workforce alignment efforts to increase collaboration of hospitality programming to other workforce programs.

SUPERVISION EXERCISED

• Employees in this class may supervise subordinate personnel.

Qualifications

** Minimum Qualifications**

These minimum qualifications establish the education, training, experience, special skills and/or license(s) which are required for employment in the classification. Please note, additional qualifications (i.e., special conditions) may apply to a particular position and will be stated on the exam/job announcement.

1. Possession of a baccalaureate degree from an accredited college or university AND four (4) years administrative/professional experience in community development, housing and/or housing development, workforce development, finance, education, social work, children/youth work, or criminal justice; OR

2. Possession of a baccalaureate degree from an accredited college or university with a major in one of the following fields: public or business administration, urban planning, government, social work, education, finance or criminal justice AND three (3) years of administrative/professional experience in community development, housing and/or housing development, workforce development, finance, education, social work, children/youth work or criminal justice; OR

3. Possession of a Master's degree from an accredited college or university in public policy, planning, social work, public administration, finance, education, criminal justice, or business administration AND two (2) years of administrative/professional experience in community development, housing and/or housing development, workforce development, finance, education, social work, children/youth work, or criminal justice; OR

4. Possession of a Ph.D. or Juris Doctor degree from an accredited college or university AND two (2) years of administrative/professional experience in community development, housing and/or housing development, workforce development, finance, education, social work, children/youth work, or criminal justice.

SUBSTITUTION:

Verifiable administrative/professional experience involving community development, housing and/or housing development, workforce development, finance, education, social work, children/youth work, or criminal justice may substitute for the educational requirement in Minimum Qualification #1 on a year-for-year basis.

** Desirable Qualifications**

• Knowledge and experience with workforce development principles and practice.
• Hold excellent interpersonal, written and verbal communication skills. Extensive experience in writing clear and concise reports, requests for proposals, policies and procedures, newsletters, written memos and directives to a wide range of audience.
• Demonstrated ability to develop and manage multiple relations with multiple stakeholders including: community-based organizations, local officials, employers, labor, industry associations and others.
• Experience working in a government and/or non-profit settings interacting with the development and implementation of workforce programs that serve low-income communities.
• Knowledge of San Francisco’s neighborhoods, local government, criminal justice system, workforce development, and social services infrastructures.
• Knowledge of and direct work experience with federal, state and local funding including (but not limited to) Workforce Investment Opportunity Act, Community Development Block Grant, Department of Labor, General Fund dollars, etc. Understanding of the regulations associated with each of these funding streams.
• Knowledge and experience in developing and implementing sector strategies and programming, specifically in the Hospitality sector.
• Knowledge of national and local sector models that are innovative; implement best practices that serve Hospitality industry needs as well as those of local job seekers.
• Knowledgeable about apprenticeship and career pathway programming in relation to the hospitality industry.

Applications will be screened for relevant qualifying experience. Additional screening mechanisms may be implemented in order to determine candidates’ qualifications. Only those applicants who most closely meet the needs of the Agency will be invited to participate in the selection process.

Applicants meeting the minimum qualifications are not guaranteed advancement to the interview.

The stated desirable qualifications may be used to identify job finalists at the end of the selection process when candidates are referred for hiring.

VERIFICATION OF EXPERIENCE AND/OR EDUCATION : Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at http://sfdhr.org/index.aspx?page=456

Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.

Additional Information

Additional Information Regarding Employment with the City and County of San Francisco:

** Filing Deadline : Sunday, September 22, 2024- 11:59PM**

• 9775-Sr Community Dev Spec 2- Compensation
• Information About the Hiring Process
• Conviction History
• Employee Benefits Overview
• Equal Employment Opportunity
• Disaster Service Worker
• ADA Accommodation
• Right to Work
• Copies of Application Documents
• Diversity Statement

HOW TO APPLY

Applications for City and County of San Francisco jobs are only accepted through an online process. Visit https://careers.smartrecruiters.com/CityAndCountyOfSanFrancisco1/ and begin the application process.

• Select the “I’m Interested” button and follow instructions on the screen

Applicants may be contacted by email about this recruitment and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date. Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter. To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (@sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com, @sfpl.org, @dcyf.org, @first5sf.org, @famsf.org, @ccsf.edu, @smartalerts.info, and @smartrecruiters.com).

Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received.

All City and County of San Francisco employees are designated Disaster Service Workers through state and local law (California Government Code Section 3100-3109). Employment with the City requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.

If you have any questions regarding this recruitment or application process, please contact: Anabel Simonelli-Kupelian, Chief People Officer, anabel.simonelli@sfgov.org.

The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.