Job Description

Position Summary

CEO is seeking an Information Technology (IT) Support Coordinator who will play a key role in providing support for all areas of departmental IT and Telephony. The IT Support Coordinator will support and maintain departmental telephonic and computer systems, desktops, and peripherals including installing, diagnosing, repairing, maintaining, reporting on and inventory controls, and upgrading hardware, software and electronic equipment to ensure optimal availability and security of these resources. This position will report to the Director of Operations.

Essential Functions

IT Support

• Perform on-site and remote analysis, diagnosis, and resolution of complex desktop problems for end-users, and recommend and implement corrective solutions, including off-site repair for remote users as needed.
• Provide technical support either by phone, remote access or site visits as needed.
• Install, configure, test, maintain, monitor, and troubleshoot end-user hardware, peripheral devices, printing/scanning devices, presentation equipment, software, telephonic devices and other products in order to deliver required desktop service levels. Assist with servers, LAN/WAN technologies, computer repair/troubleshooting software, networks, virus protection, Wi-Fi technology, and more. Ensure that desktop connections, ie. network jacks are in proper working order.
• Maintain inventories and distribution lists of all hardware, software, peripherals, telephonic and electronic equipment.
• Keep systems and hardware including printing and copier machines, up-to-date through operating systems and security upgrades and troubleshoot as necessary for daily operations.
• Monitor WIFI, Hotspot, web performance, network availability, and security. Evaluate connectivity issues, equipment, and software.
• Respond to IT issues; hardware maintenance, software, networking, etc.
• Collaborate with departmental units to ensure efficient operation of desktop and mobile computing environment. Where required, administer and resolve issues with associated end-user workstation and network software products.
• Perform related duties consistent with the scope and intent of the position.
• Facilitate new hardware and software deployments.
• Conduct survey of areas for deployment of agency staff and subcontractors.
• Daily updating ticketing software and maintain IT support software for effective communications to end users and optimal use and monitoring of ticket standard length of completion timelines as outlined by OIT.

Planning & Inter-departmental functions

• Assist in developing departmental strategies and capacity planning for meeting present and future IT, Telephonic and electronic needs.
• Construct, install, and test customized configurations based on various platforms and operating systems. Assist with the design, implementation, and ongoing support of new software and features.
• Support development, procurement, and implementation of new computer projects and new hardware installations.
• Act as primary liaison between the Department and external IT-support departments and vendors including OIT.

Competencies, Knowledge, Skills and Abilities

• Up-to-date knowledge of new systems, information, software, and upgrades.
• Excellent knowledge of PC internal components.
• Hands-on hardware troubleshooting experience.
• Extensive equipment support experience.
• Working technical knowledge of current protocols, operating systems, and standards.
• Ability to operate tools, components, and peripheral accessories.
• Able to read and understand technical manuals, procedural documentation and OEM guides.
• Experience working with desktop, network and server management support.
• Sitting, standing, or walking for extended periods of time.
• Dexterity of hands and fingers to operate a computer keyboard, mouse, power tools, and other computer components.

Qualifications

• Trade school degree or equivalent; Associate’s Degree in Computer Science, Information Systems or related field preferred.
• CompTIA A+, CompTIA Net+ certification or other related IT professional certification; meet all state required licensure/certification, and/or 3 years work experience in related field.
• A valid PA Driver’s license is required.

Additional Information

TO APPLY: Interested candidates must submit a cover letter and resume.

Salary Range: $50,000 - $60,000

Discover the Perks of Being a City of Philadelphia Employee:

• Transportation : City employees get unlimited FREE public transportation all year long through SEPTA’s Key Advantage program. Employees can ride on SEPTA buses, subways, trolleys, and regional rail for their daily commute and more.
• Parental Benefits: The City offers its employees 8 weeks of paid parental leave.
• We offer Comprehensive health coverage for employees and their eligible dependents.
• Our wellness program offers eligibility into the discounted medical plan
• Employees receive paid vacation, sick leave, and holidays
• Generous retirement savings options are available
• Pay off your student loans faster - As a qualifying employer, City of Philadelphia employees are eligible to participate in the Public Service Loan Forgiveness program. Join the ranks of hundreds of employees who have already benefited from this program and achieved student loan forgiveness.
• Unlock Tuition Discounts and Scholarships - The City of Philadelphia has forged partnerships with over a dozen esteemed colleges and universities in the area, ensuring that our employees have access to a wide range of tuition discounts and scholarships. Experience savings of 10% to 40% on your educational expenses, extending not only to City employees but in some cases, spouse and dependents too!

Join the City of Philadelphia team today and seize these incredible benefits designed to enhance your financial well-being and personal growth!

_ *The successful candidate must be a city of Philadelphia resident within six months of hire_

Effective May 22, 2023, vaccinations are no longer required for new employees that work in non-medical, non-emergency or patient facing positions with the City of Philadelphia. As a result, only employees in positions providing services that are patient-facing medical care (ex: Nurses, doctors, emergency medical personnel), must be fully vaccinated.

The City of Philadelphia is an Equal Opportunity employer and does not permit discrimination based on race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, source of income, familial status, genetic information or domestic or sexual violence victim status. If you believe you were discriminated against, call the Philadelphia Commission on Human Relations at 215-686-4670 or send an email to faqpchr@phila.gov.

For more information, go to: Human Relations Website: http://www.phila.gov/humanrelations/Pages/default.aspx