PROGRAM ANALYST -Department of the TreasuryInternal Revenue Service -Open & closing dates 06/08/2018to06/21/2018 -Salary $61,218 to $126,062 per year -Pay scale & grade GS 11 - 13 -Work schedule Full-Time - FULL TIME -Appointment type PERMANENT -Locations 4 vacancies in the following locations: -Fresno, CA -Washington DC, DC -Atlanta, GA -New Carrollton, MD -Relocation expenses reimbursed No -Announcement number -Control number 501744100 -Duties -Summary WHAT DOES APROGRAM ANALYST DO?As a Program Analystyou will serve as a staff analyst, evaluator, and advisor to management. In this position, you will be responsible for analyzing, evaluating, and/or improving the effectiveness of taxpayer correspondence and related web content by applying plain language principles. WHAT IS THE WAGE & INVESTMENTDIVISION:The Wage & Investment Division (W&I) serves about 122 million taxpayers who file upwards of 94 million returns each year. Key W&I objectives are to provide high-quality taxpayer assistance, and to enable taxpayers to transact and communicate electronically to file their returns, make payments and receive assistance. W&I partners with private organizations to provide assistance to such disadvantaged groups as elderly and low-income taxpayers. 4 Positions to be filled in any of the following Posts of Duty - 5045 E Butler, Fresno, CA, 93727; 1111 Constitution Ave NW, Washington, D.C., 20224; 401 W. Peachtree Street, Atlanta, GA, 30308; 5000 Ellin Rd, Lanham, MD, 20706; 1160 W 1200S, Ogden, UT, 84201; 200 W Fourth St, Covington, KY, 41011; or 12309 North Mopac Expressway, Austin, TX, 78758. -Responsibilities As a Program Analyst you will: -Develop and interpret guidance on program planning,execution, and evaluation. -Prepare directives, issuances, memoranda, policy statements, legislative proposals, and other written guidelines to introduce new initiatives. -Recommend effective operations consistent with policies and objectives. -Develop long-range program plans, goals, objectives, and milestones. -Identify ways to resolve or address issues which directly affect the accomplishment of principal program goals and objectives. -Research new or improved business and management practices for application to operating and administrative programs.WHERE CAN I FIND OUT MORE ABOUT OTHER IRS CAREERS?If you want to find out more about IRS careers, visit us on the web at -. -Travel Required Occasional travel - 1 - 5 Nights Per Month -Supervisory status No -Promotion Potential 13 -Requirements -Conditions of Employment -Must be a U.S. Citizen or National -IRS Employees with Career or Career Conditional Appointments -Qualifications You must meet the following requirements by the closing date of this announcement. GS-11 LEVEL:You must have 1 year of specialized experience at a level of difficulty and responsibility equivalent to the GS-9 grade level in the Federal service. Specialized experience for this position includes: required knowledge of basic qualitative and quantitative techniques to gather, assemble, and analyze facts, draws conclusions, and devise alternatives and/or recommended solutions; Knowledge of analytical and evaluative techniques to identify, consider, and resolve conventional, observable issues or problems of a procedural or factual nature; Knowledge of the theory and principles of management and organization, including administrative practices and procedures, to improve procedures and determine program requirements; Knowledge of interview techniques to obtain and gather information; Knowledge of oral and written communication techniques sufficient to develop and deliver reports, presentations, and taxpayer correspondence and web content in plain language To be qualifying, your experience must be sufficient to: Prepare evaluations for a segment or phase of a broader project or study; Use conventional techniques to gather, assemble, and analyze facts, draw conclusions, and devise alternatives; Prepare draft reports and other substantive guidelines and materials; Recommend alternatives and/or changes in methods, processes, and techniques to improve program and administrative procedures; Perform operational reviews, program evaluations and guidelines pertaining to the effectiveness of line program operations; and Make recommendations and conduct studies of employee/organizational efficiency and productivity.OR You may substitute education for specialized experience as follows: Ph.D. or equivalent doctoral degree, or three full years of progressively higher level graduate education leading to a Ph.D. or equivalent doctoral degree, or LL.M., if related. GS-12 LEVEL:You must have 1 year of specialized experience at a level of difficulty and responsibility equivalent to the GS-11 grade level in the Federal service. Specialized experience for this position includes: knowledge of evaluative and analytical methods sufficient to identify and measure accomplishments and progress, revise methods and develop new approaches to information gathering; Knowledge of project management techniques to plan, schedule, and conduct complex projects; Knowledge of the mission, organization, work processes and related administrative activities to identify actual or potential problem areas, trends, deficiencies, or other similar factors affecting operations; and Knowledge of oral and written communication techniques sufficient to effectively develop and deliver reports, analyses, presentations, findings, briefings, recommendations, customer responses, taxpayer correspondence and web content in plain language, etc., and to effectively negotiate solutions. GS-13 LEVEL:You must have 1 year of specialized experience at a level of difficulty and responsibility equivalent to the GS-12 grade level in the Federal service. Specialized experience for this position includes: Knowledge of a wide range of analytical and evaluative methods and techniques, both qualitative and quantitative; Knowledge of management and organizational principles to apply to programs, projects and studies concerning the efficiency and effectiveness of operations and means to improve them; Knowledge of project management and organizational to evaluate complex projects and studies and the ability to identify problem areas, trends, deficiencies, or other similar factors affecting operations; Knowledge of budgeting methods and techniques to prepare analyses and estimates of resource needs; Knowledge of oral communication techniques to present findings and deliver briefings, help others in understanding and accepting findings and recommendations, and negotiate solutions to disputed recommendations; and Knowledge of written communication techniques to prepare project papers, staff reports, manuals, directives, taxpayer correspondence and web content in plain language. For Grade 11:You may qualify by a combination of experience and education. Options for qualifying based on a combination will be identified in the online questions. -The experience may have been gained in the public sector, private sector orVolunteerService. One year of experience refers to full-time work; part-time work is considered on a prorated basis. -To ensure full credit for your work experience, please indicate dates of employment by month/year, and indicate number of hours worked per week, on your resume. In addition to the above requirements, you must meet the following, if applicable: You must have been at the next lower grade level of the grade you are applying to for 52 weeks (time-in-grade requirement). -Security clearance -Required Documents A complete application includes 1. A resume, 2. Vacancy question responses, and 3. Submission of any required documents. Please note that if you do not provide all required information, as specified in this announcement, you will not be considered for this position (or may not receive the special consideration for which you may be eligible). All applicantsare required to submit a resume either by creating one in USAJOBS or uploading one of their own choosing. (Cover letters are optional)https://www.jobs.irs.gov/sites/default/files/wysiwyg-uploads/files/Resume%20Tips(2).pdf. To receive full credit for relevant experience, please list the month/year and number of hours worked for experience listed on your resume. We suggest that you preview the online questions, as you may need to customize your resume to ensure that it supports your responses to these questions. Please view Resume Tips: -Career Transition Assistance Plan (CTAP) DOCUMENTATION If you are a displaced or surplus Treasury employee, click CTAP for eligibility and a detailed list of required documents. IRS CTAP eligibles can apply for jobs within and outside the commuting area. IRS Reassignment Preference Program (RPP)You must meet the requirements in your RPP notice. Submit a copy of your RPP Notice along with a copy of your most recent annual performance appraisal. Your performance appraisal must have a fully successful or higher overall rating. PERFORMANCE APPRAISAL/AWARDS Submit a copy of your most recent completed performance appraisal.IRS employees:if a revalidated appraisal is used for merit promotion, the supervisor must prepare a narrative for each critical job element that does not have a narrative describing the performance in the appraisal period covered by the rating. Note: If you are a manager or management official, your most recent annual performance appraisal must be used for the overall rating identified. EDUCATION DOCUMENTATION If you are qualifying for this position by substituting education or training for experience, submit a copy of your transcripts or equivalent. If the position has specific education requirements and you are currently (or have previously been) in the Federal job series to be filled, there is no need to submit a transcript or equivalent at this time.An official transcript will be required if you are selected. A college or university degree generally must be from an accredited (or pre-accredited) college or university recognized by the U.S. Department of Education. For a list of schools which meet these criteria, please refer toDepartment of Education Accreditation page. If you are qualifying based on foreign education, you must submit proof of creditability of education as evaluated by a credentialing agency. Refer to the OPM instructions. -Benefits A career with the U.S. Government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding.Learn more about federal benefits. Review our benefits