Job Description

Under the general direction of the Chief Experience Officer, the Manager of Inclusive Excellence and Staff Experience will lead the development and execution of Diversity, Equity, Inclusion (DEI) and Workforce Experience strategies that align with ZSFG’s mission, promoting patient health equity and workforce diversity. The position will design and oversee initiatives that improve employee engagement, satisfaction, and well-being, ensuring a positive workplace culture. Collaboration is key to this position's success and requires building strong intra- and inter-departmental partnerships, working with leadership, HR, and stakeholders to integrate DEI principles into all areas of hospital operations. Fostering a more inclusive and culturally competent workforce requires this position to train staff on unconscious bias, cultural responsiveness, and inclusive leadership. The position will monitor and analyze DEI and workforce metrics to assess progress, guide improvements, and inform decision-making. This role will lead efforts to embed DEI in organizational practices, ensuring alignment and engagement across all levels of staff, and develop and execute communication strategies to share DEI goals, achievements, and initiatives with both internal and external audiences. The position will supervise, support, and mentor DEI team members, fostering a high-performing and collaborative team environment.

The Manager of Inclusive Excellence and Staff Experience (0923 Manager II) performs the following essential job functions:

• Develops a workforce strategy of creating a diverse and inclusive climate to harness the power of diversity through innovative solutions
• Plans and executes initiatives to eliminate racial disparities across health outcomes, care experience, and workforce development in ZSFG.
• Develops comprehensive diversity, equity and inclusion goals and objectives that address the Division's mission of achieving and sustaining racial equity.
• Implements ZSFG’s approved vision and strategic direction for diversity, racial equity and inclusion. Validates and operationalizes the long-term roadmap of initiatives that will foster a diverse, equitable, and inclusive culture.
• Manages equity focused strategies via operational and financial assessments of activities, co-facilitation of Equity Work Group, A3 status reports and summaries, performance improvement plans, and communication campaigns.
• Manages Care Experience operations and projects; supervises, trains and evaluates the activities of personnel, and coordinates and monitors the work of consultants and contractors working for the department; works with other managers and staff to evaluate and implement goals, responsibilities, policies and procedures of the division.
• Monitors the work of staff and coaches to improve performance.
• Evaluates procedures, identifies and analyzes problems and issues and may implement and document new procedures of the assigned section/program.
• Coordinates budget preparation, monitors expenditures and financial reporting for assigned section; prepares reports, memoranda, and correspondence.
• Directs the allocation of resources to achieve timely outcomes and measurable goals within budget; adjusts plans and programs to meet emerging or new programs, while continuing to address major departmental priorities.
• Assists in developing and implementing operational policies to ensure the efficient operation of a section or program.
• With matrix reporting to the ZSFG Chief Executive Officer, ensures alignment across all divisions.

The Manager of Inclusive Excellence and Staff Experience (0923 Manager II) may perform other duties as assigned/required.

Qualifications

** Required Minimum Qualifications**

1. Education : Possession of a Bachelor’s degree from an accredited college or university, AND
2. Experience : Three (3) years of professional experience in program planning, policy development, and budget oversight.

EDUCATION SUBSTITUTION: Additional qualifying experience as described above may be substituted for the required degree on a year-for-year basis. One year (2,000 hours) of qualifying experience is equivalent to thirty (30) semester or forty-five (45) quarter units.

Applicants must meet the minimum qualification requirement by the final filing date unless otherwise noted.

One-year full-time employment is equivalent to 2,000 hours (2,000 hours of qualifying work experience is based on a 40-hour work week).

DESIRABLE QUALIFICATIONS: The stated desirable qualifications may be considered at the end of the selection process when candidates are referred for hiring.

• Possession of a Master’s Degree in Organizational Development, Public Health, Public Administration, Social Work, or related discipline
• DEI certification from a recognized organization such as Society of Human Resource Management (SHRM), National Diversity Council or equivalent institution, Leadership or Management certification offered by American College of Healthcare Executives, or similar body
• Experience leading DEI and/or workforce experience initiatives within a large complex organization
• Experience in organizational change management

Important Note: Please make sure it is absolutely clear in your application exactly how you meet the minimum qualifications. Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. Please be aware that any misrepresentation of this information may disqualify you from this recruitment or future job opportunities.

Selection Procedures :
After application submission, candidates deemed qualified must complete all subsequent steps to advance in this selection process, which includes the following.

Supplemental Questionnaire (SQ) Examination (Weight: 100%): Candidates who qualify will be invited to participate in a Supplemental Questionnaire (SQ) Examination to measure the knowledge, skills, and abilities in job-related areas which may include but not be limited to: Understanding of social determinants of health disparities data; Ability to lead organizational policy or systems change efforts related to racial equity; Knowledge of and ability to apply principles of racial equity to your work; Understanding of systemic and institutional racial bias and the ability to assist others in understanding structural and institutional barriers to racial equity; Knowledge of racial equity literature, frameworks, practice; Ability to collaborate with other city departments to develop policies to advance racial equity in DPH and across SF; Ability to communicate with diverse audiences internal to DPH and the community at large; Ability to navigate the bureaucracy of an organization while being sensitive to the competing needs of internal and external stakeholders; Ability to conduct community engagement and community building, especially in the African American and Latino communities; Organizational change management skills.

The SQ will be emailed to the address listed on the candidate’s online application. Candidates will be required to respond to the SQ in the time frame indicated and must submit the completed questionnaire as directed to have it evaluated. Responses cannot be changed once submitted. Candidates will be evaluated based on their SQ responses.

Candidates must achieve a passing score in order to continue in the selection process and will be placed on the confidential eligible list in rank order according to their final score.

Additional selection processes may be conducted by the hiring department prior to making final hiring decisions.

Additional Information

Certification
The certification rule for the eligible list resulting from this examination will be the Rule of the List.

Eligible List/Score Report :
Once you pass the exam, you will be placed onto an eligible list and given a score and a rank. For more information, visit https://careers.sf.gov/knowledge/process/

The duration of the eligible list resulting from this examination process will be 6 months and may be extended with the approval of the Human Resources Director.

How to apply:

Applications for City and County of San Francisco jobs are only accepted through an online process. Visit careers.sf.gov and begin the application process.

Our e-mail communications may come from more than one department so please make sure your email is set to accept messages from all of us at this link.

Applicants may be contacted by email about this recruitment therefore, it is their responsibility to contact the Analyst if they update their email address.

Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received.

Terms of Announcement and Appeal Rights:

This is a Position Based Test (PBT) administered in accordance with Civil Service Rule 111A.

Applicants must be guided solely by the provisions of this announcement, including requirements, time periods and other particulars, except when superseded by federal, state or local laws, rules or regulations. Clerical errors may be corrected by the posting the correction on the Department of Human Resources website at https://careers.sf.gov/. The terms of this announcement may be appealed under Civil Service Rule 111A.35.1. The standard for the review of such appeals is ‘abuse of discretion’ or ‘no rational basis’ for establishing the position description, the minimum qualifications and/or the certification rule. Appeals must include a written statement of the item(s) being contested and the specific reason(s) why the cited item(s) constitute(s) abuse of discretion by the Human Resources Director. Appeals must be submitted directly to the Executive Officer of the Civil Service Commission within five business days of the announcement issuance date.

Additional information regarding Employment with the City and County of San Francisco:

• Information about the Hiring Process
• Conviction History
• Employee Benefits Overview
• Equal Employment Opportunity
• Disaster Service Workers
• Reasonable Accommodation
• Right to Work
• Copies of Application Documents
• Diversity Statement
• Veterans Preference
• Seniority Credit in Promotional Exams

If you have any questions regarding this recruitment or application process, please contact the analyst, Marielle Saldajeno at marielle.saldajeno@sfdph.org or (628) 271-6820.

We may use text messaging to communicate with you on the phone number provided in your application. The first message will ask you to opt in to text messaging.

The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.

The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.