Customer Service Representatives at MAXIMUS make an impact everyday by providing knowledgeable responses to numerous telephone inquiries in a courteous, timely and professional manner for CDC-INFO which is the CDC's national contact center. CDC-INFO offers live agents to help find the most up-to-date, reliable, consistent, and science-based health information on more than 750 health topics. To prepare for this role, MAXIMUS provides paid, comprehensive training which ensures our employees are equipped with the highest levels of knowledge and professionalism. Our MISSION SUCCESS starts with you. Ensure your own success, join our MISSION. JOB DESCRIPTION SUMMARY RESPONSIBILITIES:

• Provide user support and customer service for vaccine grantees and providers via telephone and e-mail
• Maintain appropriate documentation on phone and e-mail inquiries
• Provide users with operational and technical support for basic software/hardware
• issues with the VTrckS Ordering System
• Escalate issues to the appropriate areas of responsibility and monitor activity to ensure that issues are resolved within the established departmental time frames
• Provide assistance to CDC in resolving escalated issues
• Complete required training
• May be required to work scheduled holidays
• Overtime may be required

EDUCATION:

• High school diploma or equivalent required

QUALIFICATIONS:

• One (1) to three (3) years of related customer service, call center or help desk experience
• Demonstrated customer service, leadership and team interaction skills are required
• Ability to define and solve problems, collect data, establish facts and draw valid conclusions
• Ability to plan and organize, prioritizing and planning work activities, using time efficiently
• Experience with current PC and Windows environments required
• Knowledge of Internet browser support desired
• Technical terminology experience desired
• Must be able to speak and write English clearly and professionally
• Spanish/English Bilingual a plus
• Proven ability to work as a team member is required
• Participate in training and receive certification that all required modules received a passing score

*The above job description may not include all responsibilities. #CB #Neuvoo #Hattiesburg, MS ABOUT MAXIMUS: Since 1975, MAXIMUS has operated under its founding mission of Helping Government Serve the People®, enabling citizens around the globe to successfully engage with their governments at all levels and across a variety of health and human services programs. With more than 30,000 employees worldwide, MAXIMUS is a proud partner to government agencies in the United States, Australia, Canada, Saudi Arabia, Singapore and the United Kingdom. Launch your career with MAXIMUS through one of our dynamic customer service centers. Active military service members, their spouses, and veteran candidates often embody the core competencies MAXIMUS deems essential, and bring a resiliency and dependability that greatly enhances our workforce. We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country. We're proud of our connections to organizations dedicated to serving veterans and their families. If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you. A committed and diverse workforce is our most important resource. MAXIMUS is an Affirmative Action/Equal Opportunity Employer. MAXIMUS provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status.

As a leading strategic partner to governments across the globe, Maximus helps improve the delivery of public services amid complex technology, health, economic, environmental, and social challenges. With a deep understanding of program service delivery, acute insights that achieve operational excellence, and an extensive awareness of the needs of the people being served, our employees advance the critical missions of our partners. Maximus delivers innovative business process management, impactful consulting services, and technology solutions that provide improved outcomes for the public and higher levels of productivity and efficiency of government-sponsored programs.