Passenger Service Assistant Metropolitan Airports Commission 7 reviews - Minneapolis-Saint Paul, MN $18.90 an hour The Passenger Service Assistant provides exceptional customer service to the traveling public by answering questions, directing passengers and customers to the area of the airport they are seeking and directing passengers to available ground transportation options. The Passenger Service Assistant is required to become knowledgeable of commercial vehicle operations and basic airport operations. Performs other duties as assigned. Work hours are 4:00 pm - 2:30 am, 7 days a week, with rotating days off. The days and hours of this position may include working weekends and holidays. Mandatory overtime is occasionally required. Work assignments rotate between Terminal 1 and Terminal 2. Uniforms are provided. To apply: click the "Apply" link located just above the position description, log-in and follow the instructions provided. Questions regarding this position can be directed to Nicole Kiefer at Nicole.Kiefer@mspmac.org or 612.726.8166. Applications will be accepted until 3:00 p.m. on Monday, June 4, 2018. Minnesota Government Data Practices Act The Metropolitan Airports Commission (MAC) collects information from applicants for the purposes of determining employment suitability. Applicants are not legally required to provide the requested information. However, information not provided, other than race, gender, or disability, may prevent MAC from being able to consider the application or determine the applicant's suitability for the position. The information collected may be classified as public or private data under the MGDPA. "Public" means that data is available upon request. "Private" means the data is only available to the person the information is about, and to those who must see it in the course of conducting MAC business and as otherwise provided for by law. MAC complies with the Americans with Disabilities Act. If an accommodation is required for you to participate in the application process because of a disability or you have questions regarding the application process, contact Anita Bellant at 612-726-8196 or Anita.Bellant@mspmac.org. MAC is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, gender, age, nationality, or disability. Position Description: Customer Service

• Displays professional, pleasant, and enthusiastic behavior when interacting with customers. * Responds to routine questions from the public, tenants, and MAC employees. * Directs passengers to the appropriate ground transportation, (i.e. shuttle, shared-ride, public transportation, bus, taxi, limousine, etc.). * Assists customers with ground transportation information and/or baggage information. * Produces and records security access authorization forms. * Receives, routes, and/or directs telephone calls and responds to inquiries from terminal courtesy telephones. * Uses the "language interpreter" phones when language barriers exist. * Uses hearing impaired video phones. * Responds to customer complaints by resolving the issue or directing the customer to the appropriate department or organization. * Documents customer complaints through incident reports. Commercial Vehicle/Taxi * Directs passengers to available taxis; occasionally assisting with luggage. * Monitors taxi lines and interacts with taxi drivers to ensure a positive customer experience. * Distributes Taxi Information Brochures. * Monitors TNC traffic on Upper East Roadway. * Records and prepares written taxi incident reports. * Adheres to and enforces department policies and ordinances relating to commercial vehicle operations at MSP. * Maintains working knowledge of MAC Automated Vehicle Identification Software (MAVIS). Roadways * Maintains current knowledge of the terminal campus and commercial vehicle roadway system.
• Monitors commercial vehicle roadways; responds to safety concerns and reports needed repairs. Position Requirements: Core Competency Requirements * Complete work assignments in an accurate and neat manner.
• Produce required volume of work within assigned deadlines. * Consistently practice cooperative, positive and flexible work habits and accept accountability for job responsibilities. * Use sound, ethical judgment in solving problems and making decisions. * Use effective interpersonal skills to develop positive work relationships. * Perform work in a safe, secure and ethical manner. * Use good communication skills in and between work groups. * Comply with required work schedules and ensures timely attendance. * Provide good internal/external customer service. * Comply with all MAC policies and procedures. Minimum Requirements * High school diploma or GED * One year of customer service experience and the ability to respond to customers in a professional manner * Excellent written and verbal communication skills; articulates information in a concise and timely manner * Clearly speaks and understands English * Willing and able to work outdoors in varying weather conditions * Basic skill level using Microsoft Word and Outlook
• Able to work independently with minimal supervision * Available to work weekends, holidays, days, evenings, and nights Desirable Requirements * Valid state-issued driver's license * Possession of a reliable vehicle to commute between worksites * Able to read, write, and/or speak Somali, Spanish, ASL, or other second language * Experience providing customer service in a culturally diverse environment * Experience enforcing policies and/or ordinances * Experience using dispatcher software * Experience assisting people with disabilities * Experience working in an airport or aviation environment 1 day ago - save job - original job Apply On Company Site Other jobs you may like Machine Operator/Assembler 1st & 2nd Shift Wilbert Plastic Services - Saint Paul, MN 30+ days ago Easily apply * Passenger Service Assistant jobs in Minneapolis-Saint Paul, MN * Jobs at Metropolitan Airports Commission in Minneapolis-Saint Paul, MN * Passenger Service Assistant salaries in Minneapolis-Saint Paul, MN Metropolitan Airports Commission 7 reviews Let employers find you Thousands of employers search for candidates on Indeed Upload Your Resume