Job Description

This is an entry level position, found primarily in the IT department, working with the local area network and its hardware, and providing software support to the end user. An employee in this class may report, through a higher level technician or administrative superior, to the Family Court Executive Director of Information Technology.

In order to apply and be considered for this position, please visit https://fjdcareers.phila.gov/Cyberweb/ to complete an application and upload a resume.

Essential Functions

** The following duties are normal for this position. These are not to be construed as exclusive or all-inclusive. Other duties may be required and assigned.**

• Installs, upgrades and repairs, and relocates PC’s printers and peripherals.
• Receives and responds to telephone calls from users
• Reviews user procedures to determine if specific steps were followed.
• Documents and helps standardize procedures.
• Implements backup and recovery procedures.
• Tests and evaluates data communications hardware and software.
• Diagnoses and resolves hardware and software issues.
• Identifies areas of operation needing upgraded equipment.
• Installs software patches.
• Tests and evaluates hardware and software to determine efficiency, reliability, and compatibility with existing system.
• Monitors system performance.
• Assists in the installation of communications hardware and software.
• Updates documentation files to record new equipment, new sites and changes to computer configurations.
• Trains users on the use of equipment.
• Logs user queries as Work Orders.
• Troubleshoots iOS devices.
• Diagnoses and resolves mobile device issues.
• The ability to move equipment weighing up to 50 lbs. is required as well as the ability to bend/kneel frequently while working with equipment.
• Updates documentation files to maintain accurate equipment configuration, inventories, and site locations.

** MARGINAL FUNCTIONS:**

Performs other duties as required.

ENVIRONMENTAL CONDITIONS:

General office conditions.

Contact with employees, judges, and vendors.

In order to apply and be considered for this position, please visit https://fjdcareers.phila.gov/Cyberweb/ to complete an application and upload a resume.

Competencies, Knowledge, Skills and Abilities

• Knowledge of Local Area Network Components.
• Knowledge of Network Operating Systems.
• Knowledge of Wellfleet Routers, Synoptic Hubs, and other hardware.
• Ability to coordinate and resolve multiple problems.
• Ability to properly document and record problem resolutions.
• Ability to learn about the administration of local area networks within a reasonable period.

** PHYSICAL AND MEDICAL STANDARDS:**

Light lifting of computers and printers, cable installation. Must be able to perform physical activities associated with installation and maintenance of computer and network systems. Ability to perform the essential functions of the position.

** The First Judicial District is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, the First Judicial District will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective employees and incumbents to discuss potential accommodations with the employer.**

In order to apply and be considered for this position, please visit https://fjdcareers.phila.gov/Cyberweb/ to complete an application and upload a resume.

Qualifications

1. Bachelor's degree from an accredited college or university.
2. One to two years’ experience in the operation of computers and computer peripheral equipment.
3. One year of experience administering and maintaining a wide area network including client support. NT environment is preferred. Experience maintaining and administering TCP/IP networks.

OR

1. An equivalent combination of training and experience which provides the characteristics required to perform the essential functions of the position.
2. After meeting minimum standards, successful completion of a panel review and interview process.
3. Must successfully complete a criminal background investigation.
4. Ability to perform the essential functions of a position in this class.
5. Covid-19 Vaccination is recommended.
6. Must work on site (not remote).

In order to apply and be considered for this position, please visit https://fjdcareers.phila.gov/Cyberweb/ to complete an application and upload a resume.

Additional Information

In order to apply and be considered for this position, please visit https://fjdcareers.phila.gov/Cyberweb/ to complete an application and upload a resume.

Salary Range: $43,207 - $47,350 (G14)

Discover the Perks of Being a City of Philadelphia Employee:

• Transportation : City employees get unlimited FREE public transportation all year long through SEPTA’s Key Advantage program. Employees can ride on SEPTA buses, subways, trolleys, and regional rail for their daily commute and more.
• Parental Benefits: The First Judicial District of PA offers 4 weeks of paid parental leave.
• The First Judicial District of PA does not have a residency requirement.
• We offer Comprehensive health coverage for employees and their eligible dependents.
• Our wellness program offers eligibility into the discounted medical plan
• Employees receive paid vacation, sick leave, and holidays
• Generous retirement savings options are available
• Pay off your student loans faster - As a qualifying employer, City of Philadelphia employees are eligible to participate in the Public Service Loan Forgiveness program. Join the ranks of hundreds of employees who have already benefited from this program and achieved student loan forgiveness.
• Unlock Tuition Discounts and Scholarships - The City of Philadelphia has forged partnerships with over a dozen esteemed colleges and universities in the area, ensuring that our employees have access to a wide range of tuition discounts and scholarships. Experience savings of 10% to 40% on your educational expenses, extending not only to City employees but in some cases, spouse and dependents too!

Join the City of Philadelphia team today and seize these incredible benefits designed to enhance your financial well-being and personal growth!

Effective May 22, 2023, vaccinations are no longer required for new employees that work in non-medical, non-emergency or patient facing positions with the City of Philadelphia. As a result, only employees in positions providing services that are patient-facing medical care (ex: Nurses, doctors, emergency medical personnel), must be fully vaccinated.

The City of Philadelphia is an Equal Opportunity employer and does not permit discrimination based on race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, source of income, familial status, genetic information or domestic or sexual violence victim status. If you believe you were discriminated against, call the Philadelphia Commission on Human Relations at 215-686-4670 or send an email to faqpchr@phila.gov.

For more information, go to: Human Relations Website: http://www.phila.gov/humanrelations/Pages/default.aspx