Description & Requirements

Maximus is currently hiring for Quality Control Analysts to join our Veterans Evaluation Services (VES) team. This is a remote opportunity. The Quality Control Analyst is responsible for reviewing Medical Disability Examination (“MDE”) reports and Disability Benefits Questionnaires (“DBQs”) generated by medical providers for veterans evaluated on behalf of the Department of Veterans Affairs (the “VA”). A Quality Control Analyst works closely with medical providers to ensure MDE reports and DBQs are consistent with the quality and timeliness requirements of the VA.

Essential Duties and Responsibilities:

• Review MDE (Medical Disability Examination) requests for consistency with the DBQ.
• Review MDE reports and DBQs (Disability Benefits Questionnaires) for completeness and typographical and grammatical correctness.
• Communicate with medical providers and facilitate any necessary corrections to MDE reports and DBQs prior to submission to the VA.
• Verify that any special requests or necessary second reviews have been completed, consistent with the VA’s preferences.
• Ensure that all diagnostics requested by the medical provider have been completed, reviewed by the medical provider, and are submitted with the final report.
• Perform daily queue maintenance to ensure that every case assigned has updated notes and any needed action has been taken.
• Communicate with the Medical Advisory Board on cases that need additional review, may be outside the scope of the assigned medical provider’s training or expertise, or has presented a problem/issue with the assigned medical provider.
• Consistently achieve weekly/monthly qualitative and quantitative goals set by management and VA.

Minimum Requirements

• Associate degree required; Bachelor’s degree preferred.
• Two (2) years of Quality experience may substitute for educational requirement.
• Experience in Healthcare, Quality preferred.
• Intermediate knowledge of medical terminology.
• Excellent written and oral communication skills.
• Excellent analytical skills and attention to detail.
• Excellent multi-tasking skills.
• Excellent organizational and prioritization skills.- Proficient in the use of Microsoft Office Products.
• Must be willing and able to work the training schedule of 8:00 AM - 5:00 PM CT, Monday-Friday for 3-4 months with no absences required (this includes pre-planned vacations/trips/appointments etc.)
• Must be willing and able to work overtime as needed

Please note: With this position you have the option to have Maximus provide you with equipment to use, or you may use your own equipment.

Home Office Requirements Using Your Own Equipment

• Internet speed of 20mbps or higher required (you can test this by going to www.speedtest.net)
• Preferred Windows or Mac (no Chromebooks)
  • OS for Windows - Windows 10 or newer
  • OS for Mac - Big Sur (11.01.1+); Catalina (10.15), MacOS (up to 12.5) or newer
• Connectivity to the Internet via either Wi-Fi or Category 5 or 6 ethernet patch cable to the home router
• USB plug and play wired headset with a microphone and noise suppression
• Private work area and adequate power source
• A second monitor is highly recommended for most positions
• Must currently and permanently reside in the Continental US

Home Office Requirements Using Maximus Provided Equipment:

• Internet speed of 20mbps or higher required (you can test this by going to www.speedtest.net)
• Connectivity to the Internet via either Wi-Fi or Category 5 or 6 ethernet patch cable to the home router
• USB plug and play wired headset with a microphone and noise suppression
• Private work area and adequate power source
• A second monitor is highly recommended for most positions
• Must currently and permanently reside in the Continental US

EEO Statement

Active military service members, their spouses, and veteran candidates often embody the core competencies Maximus deems essential, and bring a resiliency and dependability that greatly enhances our workforce. We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country. We’re proud of our connections to organizations dedicated to serving veterans and their families. If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you. A committed and diverse workforce is our most important resource. Maximus is an Affirmative Action/Equal Opportunity Employer. Maximus provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status.

Pay Transparency

Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.

Hourly Base Pay Minimum for this Position

$21.64

Hourly Base Pay Maximum for this Position

$21.64

As a leading strategic partner to governments across the globe, Maximus helps improve the delivery of public services amid complex technology, health, economic, environmental, and social challenges. With a deep understanding of program service delivery, acute insights that achieve operational excellence, and an extensive awareness of the needs of the people being served, our employees advance the critical missions of our partners. Maximus delivers innovative business process management, impactful consulting services, and technology solutions that provide improved outcomes for the public and higher levels of productivity and efficiency of government-sponsored programs.