Description & Requirements

Maximus is currently hiring a Regional Field Supervisor to support the New York State Office for People with Developmental Disabilities (OPWDD).

Maximus conducts conflict-free assessments for individuals who have intellectual and development disabilities on behalf OPWDD. For individuals ages 17 and younger, assessors utilize the Child and Adolescent Needs and Strengths (CANS) comprehensive assessment tool that helps to identify a child's strengths and needs, providing essential information for care planning and connecting individuals to appropriate services.

As a Regional Field Supervisor, you will support staff, track work performance and bonus metrics, assign cases, and conduct quality assurance reviews. you will take an active role in the training and development of Assessors while providing effective oversight and coordination to support organizational goals. You will monitor the activities, schedules, and assessment results of an assigned group of Assessors, ensuring consistent performance and quality outcomes. The ideal candidate has experience with CANS/CAS projects, including expertise in assessment tools, data analysis, and implementation within behavioral health or social services settings.

This is a remote position for candidates who reside in New York State.

Why Maximus?

At Maximus, we are committed to cultivating a positive and inclusive work environment, and we are pleased to offer the following:

Work/Life Balance Support - Flexibility tailored to your needs!

Competitive Compensation - Bonuses based on performance included!

Comprehensive Insurance Coverage - Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA. Additionally, enjoy Life insurance benefits and discounts on Auto, Home, Renter's, and Pet insurance.

Future Planning - Prepare for retirement with our 401K Retirement Savings plan and Company Matching.

Paid Time Off Package - Enjoy PTO, Holidays, and extended sick leave, along with Short and Long Term Disability coverage.

Holistic Wellness Support - Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP).

Recognition Platform - Acknowledge and appreciate outstanding employee contributions.

Tuition Reimbursement - Invest in your ongoing education and development.

Employee Perks and Discounts - Additional benefits and discounts exclusively for employees.

Maximus Wellness Program and Resources - Access a range of wellness programs and resources tailored to your needs.

Professional Development Opportunities: Participate in training programs, workshops, and conferences.

Essential Duties and Responsibilities:

- Ensure contractual obligations are met by identifying, recommending, and/or developing quality improvement strategies through the evaluation of staff performance standards and project performance measures.

- Identify training needs and development opportunities for subordinates.

- Develop work schedules and assign duties to subordinates to ensure efficiency.

- Discuss job performance concerns with subordinates to identify causes and issues and work closely with the Human Resources department on resolving problems.

- Oversee the work of subordinates to facilitate productivity or to overcome difficult aspects of work.

- Evaluate subordinates' job performance and recommend appropriate personnel action.

- Ensure compliance with the company Wage & Hour policy, including ensuring non-exempt employees get their rest & meal breaks.

- Comply with all company required policies, procedures and processes including but not limited to required training.

- Evaluate systems and data to improve quality control and process improvements.

- Conduct process improvement utilizing project reports.

- Report issues, problems, and concerns to management.

- Ensure work with customers is executed in a caring and respectful manner and with due understanding of and consideration for their unique circumstances.

- Perform other duties as assigned by management.

-Review assessment outcomes of the assigned Assessors in real-time

-Review QA audits/complaint investigations with assigned Assessors

-Disseminate policy, protocol change, and ensure implementation

-Lead regular team meetings and act as the point-person for the region Assessors

-Conduct random post-assessment audits / visits to ensure customer satisfaction

-Promote project image and goals through conversation with Care Coordination Organization (CCO) Partners, public speaking engagements, and local professional presentations

-Meet all standards established for this position as outlined in the corresponding annual performance criteria and bonus template for this position
-Travel as needed

Minimum Requirements

- Bachelor's degree in relevant field of study and 3+ years of relevant professional experience required, or equivalent combination of education and experience.

- Minimum two (2) years supervisory experience in case management; automated data systems; working with disadvantaged populations.

-Minimum of two years of experience working in community settings involving health and human services required

Preferred Requirements

-Masters degree in a health, human services or social services field

#NYMC

EEO Statement

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Pay Transparency

Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.

Minimum Salary

$62,000.00

Maximum Salary

$70,000.00

As a leading strategic partner to governments across the globe, Maximus helps improve the delivery of public services amid complex technology, health, economic, environmental, and social challenges. With a deep understanding of program service delivery, acute insights that achieve operational excellence, and an extensive awareness of the needs of the people being served, our employees advance the critical missions of our partners. Maximus delivers innovative business process management, impactful consulting services, and technology solutions that provide improved outcomes for the public and higher levels of productivity and efficiency of government-sponsored programs.