Job Description

Under general supervision, investigates requests for public assistance in accordance with well defined and established legal provisions, policies and procedures in order to determine the eligibility and needs of applicants and recipients for public assistance and services; recommends assistance grants on basis of findings; provides other miscellaneous services; maintains various case records; and performs related duties as required.

EXAMPLES OF DUTIES:

1. Provide Linkage to community supports, and remove barriers to these supports, assisting clients in resolving their problems that prevent or limit their ability to participate in client required programming
2. Schedules and interviews applicants to determine new or continuing service needs; conduct in home interviews as necessary; investigate statements and information received from applicants using telephone or written verification evaluate information to establish eligibility
3. Assess, formulate, and develop ·a service plan for client needs; develop goals and· plan of action; provide case management activities including identifying and assessing client needs; coordinate and monitor services; prepare reports and reassessment; advise and counsel clients regarding family, economic, physical and emotional situations
4. Establish and maintain complete files; document case files as necessary; compose, prepare, and maintain correspondence and narratives on assigned cases; document case actions and complete required form; process actions related to eligibility for social services and ancillary services
5. Answer questions; provide information, and explain policies, rules and regulations of the agency to applicants and clients; assist clients in preparing forms and reports
6. Present orientations for community agencies; establish and maintain contacts with local organizations, nonprofit agencies, business and other interested groups in promoting community resource programs; initiate and mediate case conferences between workers and staff of service provider contractors
7. Gather data, make recommendations, and prepare reports as required

The Social Worker performs other related duties as required.

Qualifications

Minimum Qualifications

• Possession of a baccalaureate degree, with major course work in social service.
• One (1) year of experience as a social worker in a recognized social service agency.

Substitution

• One (1) year of graduate study in an accredited graduate school of social work or six (6) months of experience as a Social Worker Trainee may be substituted for one (1) year of experience.

Applicants must meet the minimum qualification requirement by the final filing date unless otherwise noted.

One-year fulltime employment is equivalent to 2,000 hours (2,000 hours of qualifying work experience is based on a 40-hour work week). Any overtime hours that you work above 40 hours per week are not included in the calculation to determine fulltime employment.

Important Note: Please make sure it is absolutely clear in your application exactly how you meet the minimum qualifications. Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. Please be aware that any misrepresentation of this information may disqualify you from this recruitment or future job opportunities.

Additional Information

Selection Procedures:

After application submission, candidates deemed qualified must complete all subsequent steps to advance in this selection process, which includes the following.

Minimum Qualification Supplemental Questionnaire (MQSQ): Candidates will be required to complete an MQSQ as part of the employment application. This MQSQ is designed to obtain specific information regarding an applicant's experience in relation to the Minimum Qualifications (MQ) for this position. The MQSQ will be used to evaluate if the applicant possesses the required minimum qualifications.

Written Examination (Weight: 100%)
Candidates who met the minimum qualifications will be sent an online written supplemental examination designed to measure competencies in job-related areas which may include but not be limited to:: knowledge of the general principles of behavioral sciences and social work; ability to analyze, evaluate and interpret data and information; the ability to exercise good judgment and decision making in a variety of situations; knowledge of general principles of interviewing; ability to understand, follow and interpret various laws, policies, rules, instructions, and regulations; ability to establish and maintain effective working relationships with people contacted in the course of work, such as parents, wards, coworkers, families, and outside agencies; and the ability to communicate in writing in a clear, concise, and effective manner when composing reports, case notes or records, emails, and completing forms.

Additional selection processes may be conducted by the hiring department prior to making final hiring decisions.

Certification

The certification rule for the eligible list resulting from this examination will be the Rule of the List.

Eligible List/Score Report:

Once you pass the exam, you will be placed onto an eligible list and given a score and a rank. For more information, visit https://careers.sf.gov/knowledge/process/

The duration of the eligible list resulting from this examination process will be 6 months and may be extended with the approval of the Human Resources Director.

Terms of Announcement and Appeal Rights:

Applicants must be guided solely by the provisions of this announcement, including requirements, time periods and other particulars, except when superseded by federal, state or local laws, rules or regulations. [Note: The correction of clerical errors in an announcement may be posted on the Department of Human Resources website at https://careers.sf.gov/. The terms of this announcement may be appealed under Civil Service Rule 110.4. Such appeals must be submitted in writing to the Department of Human Resources, 1 S Van Ness Avenue, 4th Floor, San Francisco, CA 94103-5413 by close of business on the 5th business day following the issuance date of this examination announcement. Information concerning other Civil Service Commission Rules involving announcements, applications and examination policies, including applicant appeal rights, can be found on the Civil Service Commission website at http://sfgov.org/civilservice/rules.

Additional information regarding Employment with the City and County of San Francisco:

• Information about the Hiring Process
• Conviction History
• Employee Benefits Overview
• Equal Employment Opportunity
• Disaster Service Workers
• Reasonable Accommodation
• Right to Work
• Copies of Application Documents
• Diversity Statement
• Veterans Preference
• Seniority Credit in Promotional Exams

If you have any questions regarding this recruitment or application process, please contact the exam analyst, Stephen Lee at stephen.j.lee@sfdph.org or (628) 271-6838.

We may use text messaging to communicate with you on the phone number provided in your application. The first message will ask you to opt in to text messaging.

CONDITION OF EMPLOYMENT: All City and County of San Francisco employees are required to be fully vaccinated against COVID-19 as a condition of employment. Someone is fully vaccinated when 14 days have passed since they received the final dose of a two-shot vaccine or a dose of a one-shot vaccine. Any new hire must present proof of full vaccination status to be appointed. Any new hire who will be routinely assigned or occasionally enter High-Risk Settings, must provide proof of having received a COVID-19 booster vaccine by March 1, 2022, or once eligible.

The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.