Job Description

OIT is seeking a candidate with considerable technical knowledge and experience in the telephony field. The Telecommunication Technician will be responsible for installation, maintenance, and operational support of all Voice communications.
The Telecommunication Technician will interface with the Communications manager, voice technical team, network, IT support team and departments.

Essential Functions

• Troubleshoot and identifies software, hardware, telecommunications (traditional and VoIP) problems, using diagnostic equipment as necessary.
• Configure, install, and program communication systems and related communication equipment; assembles component system parts; review diagrams, floor plans, charts, and technical manuals for installation of new systems.
• Troubleshoot, repairs and inspect communication systems and related equipment such as headsets for proper operation or to determine malfunctioning components; disassemble and reassemble of phone units
• Use of testing equipment to locate trouble source; test for system failures; test for defective system components; test for proper operation of installed system components and related equipment
• Run and terminate and test voice and data cabling; troubleshoot cable pairs and is familiar with telephony tools and equipment.
• Other responsibilities include running system backups
• Work on NEC SV9300 and SV9500 systems
• Work on legacy NEC phone systems Neax2000, Neax2400 systems
• Other Duties Assigned

Competencies, Knowledge, Skills and Abilities

• Communicate clearly and effectively both in written and verbally
• Organize information and work
• Excellent analytical & organizational skills
• Ability to work in a team environment
• Ability to take direction and work independently
• Required knowledge of installations, maintenance, and service of VoIP services as well as traditional voice services that may interact with the VoIP services
• Required knowledge of over-the-top communications services
• Knowledge of NEC SV8300/9300 and NEC SV8500/9500 a plus
• Knowledge of NEC 2000
• Knowledge of ACD/IVR
• Speak effectively before customers

Qualifications

• Completion of an associate degree program at an accredited college or university with a major course work in Computer Science, Information Technology, or a closely related field
• Any equivalent combination of education and experience determined to be acceptable by the Office of Innovation & Technology and Human Resources.

Additional Information

Salary Not to Exceed: $50,000

Important: To apply, candidates must provide a cover letter and resume.

Work Setting: in-person (onsite)

Discover the Perks of Being a City of Philadelphia Employee :
• We offer Comprehensive health coverage for employees and their eligible dependents
• Our wellness program offers eligibility into the discounted medical plan
• Employees receive paid vacation, sick leave, and holidays
• Generous retirement savings options are available
• Pay off your student loans faster - As a qualifying employer, City of Philadelphia employees are eligible to participate in the Public Service Loan Forgiveness program. Join the ranks of hundreds of employees who have already benefited from this program and achieved student loan forgiveness.
• Enjoy a Free Commute on SEPTA - Starting September 1, 2023, eligible City employees will no longer have to worry about paying for SEPTA public transportation. Whether you're a full-time, part-time, or provisional employee, you can seize the opportunity to sign up for the SEPTA Key Advantage Program and receive free Key cards for free rides on SEPTA buses, trains, trolleys, and regional rails.
• Unlock Tuition Discounts and Scholarships - The City of Philadelphia has forged partnerships with over a dozen esteemed colleges and universities in the area, ensuring that our employees have access to a wide range of tuition discounts and scholarships. Experience savings of 10% to 40% on your educational expenses, extending not only to City employees but in some cases, spouse and dependents too!
Join the City of Philadelphia team today and seize these incredible benefits designed to enhance your financial well-being and personal growth!

*The successful candidate must be a city of Philadelphia resident within six months of hire

Effective May 22, 2023, vaccinations are no longer required for new employees that work in non-medical, non-emergency or patient facing positions with the City of Philadelphia. As a result, only employees in positions providing services that are patient-facing medical care (ex: Nurses, doctors, emergency medical personnel), must be fully vaccinated.

The City of Philadelphia is an Equal Opportunity employer and does not permit discrimination based on race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, source of income, familial status, genetic information or domestic or sexual violence victim status. If you believe you were discriminated against, call the Philadelphia Commission on Human Relations at 215-686-4670 or send an email to faqpchr@phila.gov.