Temporary Passenger Information Agent Job ID: 32753 Department: Location: Various NY/NJ Facilities Responsibilities Temporary Passenger Information Agents (TPIA) play a highly visible front-line customer service role at PATH terminals and stations. TPIAs answer customer questions and provide information about PATH service routes, station locations, fares and directions. They also check customer communications equipment and report malfunctions. Temporary Passenger Information Agents will be required to work rotating shifts (am, pm, midnights, weekends, holidays and overtime if necessary). Work schedules can fluctuate from week to week and tours and days off can be different. Qualifications Candidates must present the following qualifications to be considered eligible for this position: * High School Diploma or GED from an accredited institution. * Minimum of one (1) year work experience in a customer service role, working in a demanding environment that requires significant interaction with the public * Demonstrated customer service skills with the ability to clearly communicate with the general public with courtesy and professionalism * Ability to work rotating shifts (am, pm, midnight, weekends, holidays and overtime). Selection Process Selected qualified candidates will be invited to take part in the TPIA selection process which consist of written and oral examinations The written exam is designed to measure a candidate's knowledge in areas such as: a) The ability to understand and utilize information provided in maps, tables and in writing to respond to specific customer questions; b) The ability to add, subtract, multiply, or divide quickly and correctly; and c) The ability to use correct grammar, wording and punctuation to clearly and accurately communicate a specific situation in a report. The oral exam/ interview is designed to measure the candidate's work experience, skills and abilities in areas such as: Situational Judgment; Problem Sensitivity; Customer Service; Interpersonal Relations; and Oral Communication. Qualified Candidates who pass the assessment will be required to go through a background check and medical examination. Participation in the selection process does not guarantee an offer or a position with The Port Authority Trans Hudson Corporation (PATH). Compensation & Benefits Temporary Passenger Information Agents are employed as a temporary employee without benefits. You will have the opportunity to apply and test for permanent positions within the PATH system. The successful candidate will enjoy a starting salary of $17.89 hourly (subject to collective bargaining agreement). Opportunity to grow within the agency to become conductors, train engineers, etc. The Port Authority of New York and New Jersey offers a competitive salary and a professional environment that supports development and recognizes achievement.