Veteran Liaison Officers on the Veterans Evaluation Services (VES) program administered by Maximus, make an impact everyday by addressing all Veteran clients’ concerns, disputes, scheduling requests, and issues that may arise throughout the course of handling VA-requested Compensation and Pension (C&P) exams. CANDIDATES MUST POSSESS THE DESIRE TO ASSIST OUR WOUNDED VETERANS WITH A CARING, POSITIVE, AND PATRIOTIC ATTITUDE. To prepare you for this role, the VES provides paid, comprehensive training which ensures all new employees provide the highest levels of knowledge and professionalism.

JOB DESCRIPTION SUMMARY

Daily address all Veteran clients’ concerns, disputes, scheduling requests, and issues that may arise throughout the course of handling VA- requested Compensation and Pension (C&P) exams. Educate veterans on VES and VA procedures and resolve potential problems. Respond to negative feedback from Veterans and/or Providers. Respond to feedback/follow ups via email or follow up calls.

JOB SUMMARY

Essential Duties and Responsibilities:

• Receive incoming calls directly from upset veterans;

• Receive incoming calls transferred from the call center;

• Process exam cancellations;

• Review pending no- show cases and processes them accordingly;

• Coordinate and processes reschedules as necessary;

• Review AMTIS Survey cards and follow up with veteran if necessary;

• Communicate with potentially violent veterans; and

• Communicate with potentially homicidal and/or suicidal Veterans.

Additional Duties and Responsibilities:

• Setup transportation, to and from VES C&P exams (in accordance with VA contractual guidelines), for severely disabled Veterans;

• Assists other VES departments as necessary;

• Update status for pending no- show cases;

• Removing/editing no- show letters posted in error; and

• Other duties as assigned.

Knowledge/Skills/Abilities:

• Advanced verbal and interpersonal skills;

• Advanced written communication skills, to include excellent grammar;

• Advanced reading and comprehension abilities;

• Advanced analytical skills and detail- oriented;

• Advanced multi- tasking skills;

• Advanced organizational and prioritization skills, with strong ability to meet strict deadlines;

• Proficient typing skills; and

• Proficient with Microsoft Word, Microsoft Outlook, Adobe Acrobat, general internet research, and beginner knowledge of Microsoft Excel.

Minimum Qualifications:

1. Military Service;

2. High School diploma or GED required.

MAXIMUS INTRODUCTION

Since 1975, Maximus has operated under its founding mission of Helping Government Serve the People, enabling citizens around the globe to successfully engage with their governments at all levels and across a variety of health and human services programs. Maximus delivers innovative business process management and technology solutions that contribute to improved outcomes for citizens and higher levels of productivity, accuracy, accountability and efficiency of government-sponsored programs. With more than 30,000 employees worldwide, Maximus is a proud partner to government agencies in the United States, Australia, Canada, Saudi Arabia, Singapore and the United Kingdom. For more information, visit https://www.maximus.com.

EEO STATEMENT

EEO Statement: Active military service members, their spouses, and veteran candidates often embody the core competencies Maximus deems essential, and bring a resiliency and dependability that greatly enhances our workforce. We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country. We’re proud of our connections to organizations dedicated to serving veterans and their families. If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you. A committed and diverse workforce is our most important resource. Maximus is an Affirmative Action/Equal Opportunity Employer. Maximus provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status.

PAY TRANSPARENCY

Maximus compensation is based on various factors including but not limited to a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation shall be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation.

As a leading strategic partner to governments across the globe, Maximus helps improve the delivery of public services amid complex technology, health, economic, environmental, and social challenges. With a deep understanding of program service delivery, acute insights that achieve operational excellence, and an extensive awareness of the needs of the people being served, our employees advance the critical missions of our partners. Maximus delivers innovative business process management, impactful consulting services, and technology solutions that provide improved outcomes for the public and higher levels of productivity and efficiency of government-sponsored programs.