Telework Eligible

Yes

Major Duties

• Primary customer facing point of contact for the Order Fulfillment process.
• Works with customers to identify their needs, solve or coordinate the timely resolution of customer orders/support problems, and act as a customer advocate and liaison.
• Monitors backorder status reports and personally resolve, or help resolve problem actions not meeting customer requirements.
• Investigates, coordinates, and releases Sales Orders that inhibit flow through automated systems.
• Coordinates the research and tracking of Stock Transfer Orders/replenishment actions to facilitate resolution of backorders or take action to expedite delinquent contracts having an impact on unfilled orders using established policies/guidance.
• Coordinates with appropriate service representatives to identify alternative sources of supply, responds to customer requests, and provides advice regarding changes to sales orders as needed.
• Collects, evaluates, and summarizes performance data pertaining to specific agency program goals and objectives and those of customers.
• Leads forums and meetings to communicate ideas and solicit feedback toward improving business/customer support operations; prepares briefing materials including background information, recommendations, statistical data, charts and graphs.
• Writes detailed reports concerning the status of their assignments and issues/problems identified in the course of performing the work.

Qualification Summary

To qualify for a Supervisory Inventory Management Specialist your resume and supporting documentation must support: A. Specialized Experience: One year of specialized experience that equipped you with the particular knowledge, skills and abilities (KSAs) or competencies to successfully perform the duties of the position, and is directly in or related to this position. To qualify at the GS-12 level, applicants must possess one year of specialized experience equivalent to the GS-11 level or equivalent under other pay systems in the Federal service, military or private sector. Applicants must meet eligibility requirements including time-in-grade (General Schedule (GS) positions only), time-after-competitive appointment, minimum qualifications, and any other regulatory requirements by the cut-off/closing date of the announcement. Creditable specialized experience includes: Experience in dealing with variables such as availability of materials, relationships with other programs, and cost/benefit considerations. Experience with developing guidance for applying supply policy, procedures, techniques, equipment, and methods to a variety of work situations involving various degrees or levels of supply controls and respond to problems or questions involving implementation of supply guidelines at lower levels. Experience in marketing and demand planning techniques as well as of supplier capabilities in order to support analysis of customer requirements and ability of DLA to support these requirements. Experience with retail and inventory management functions, material coordination, awaiting parts (AWP/MICAP) procedures, supporting repair programs and local purchase/local manufacture processes. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

The Nation's Logistics Combat Support Agency, responsible for delivering agile, adaptive, and resilient logistics support across the continuum of conflict.