Le Labo is a niche perfume company, born in Grasse and raised in New York City. We sparked a revolution ten years ago and today, we remain unconventional in the luxury perfumery market. Every fragrance is freshly hand-blended, and each label is personalized, before the eyes of our clients. Mindful in everything we do – from fragrance creations to where we choose to open a new boutique – our primary mission is to share the beauty of our craft with the world. It is more than just product; Le Labo offers sensorial experiences, memories, and a point of view. It is a lifestyle. Our distribution is intentionally selective: with a small number of lab-boutiques existing worldwide and limited counters with curated partners. Our global headquarters are based in New York City and our European office is based in London. We are also a recent addition to the Estée Lauder family.
Overview:
The sole mission for our Concierge is to ensure consumer happiness with Le Labo experiences and products. The day-to-day responsibilities include answering all e-mail and phone inquiries regarding online orders, Le Labo creations and lab-boutiques. This role will also help coordinate online fulfillment processes and facilitate any special requests from consumers. This is a great entry-level role for anyone interested in joining a dynamic, mindful, and growing fragrance company.
The Concierge position will be part of the Digital Team and report directly to the Global Online Client Care Manager and will work closely with all departments (product development, retail, accounting, etc.) to ensure all consumer inquiries are fully answered, and direct-to-consumer after-sales business is supported. This role is based out of our corporate office in Brooklyn, NY.
Responsibilities include but are not limited to:
Concierge Queue Maintenance
Order and Product Inquiry Resolution
Online Order Liaison
Consumer Purchase Support
Qualifications
CHAMPION AND STEWARD LE LABO VALUES
Skills:
The anticipated base salary range for this position is $27.60 per hour to $40.95 per hour. Exact salary depends on several factors such as experience, skills, education, and budget. Salary range may vary based on geographic location. In addition to base salary, this position is eligible for participation in a highly competitive bonus program with possibility for overachievement based on performance and company results.
In addition, The Estée Lauder Companies offers a variety of benefits to eligible employees, including health insurance coverage, wellness and family support programs, life and disability insurance, retirement savings plans, paid leave programs, education-related programs, paid holidays and vacation time, and many others. Many of these benefits are subsidized or fully paid for by the company.
Job: Online / E-Commerce
Primary Location: Americas-US-NY-Brooklyn
Job Type: Standard
Schedule: Full-time
Shift: 1st (Day) Shift
Job Number: 248792
We are an equal opportunity employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. It is Company's policy not to discriminate against any employee or applicant for employment on the basis of race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and related medical conditions), gender identity or gender expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, protected medical condition as defined by applicable state or local law, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances. The Company will endeavor to provide a reasonable accommodation consistent with the law to otherwise qualified employees and prospective employees with a disability and to employees and prospective employees with needs related to their religious observance or practices. Should you wish to apply for this position or any other position with the Company and you believe you require assistance to complete an application or participate in an interview, please contact USApplicantAccommodations@Estee.com.
The Estée Lauder Companies (ELC) is the global leader in prestige beauty. ELC is the only company focused solely on prestige makeup, skin care, fragrance and hair care with a diverse portfolio of 25+ brands sold in approximately 150 countries and territories. Infused throughout the organization is a passion for creativity and innovation — a desire to push the boundaries and invent the unexpected — as we continue the bold work of the company’s founder Estée Lauder.