Le Labo fragrances was born in Grasse (France), raised in New York (USA) and offers artisanal genderless scented creations (fine perfumery, home fragrance as well as formulas for body, hair, and face). Le Labo stands for "the lab" in French: Each of our boutique’s function like an open laboratory designed as an entertainment park for the senses where people can take the time to smell and touch raw ingredients to awaken their olfactory system and trigger emotions. We freshly hand-blend our fragrances on site, to the order and each label is personalized with the date and place of the formulation as well as a message chosen by our client. Creating soulful Beauty with Care through our craft of slow perfumery is the heartbeat of our company. We work with a community of craftspeople who shape our world: the flower harvesters, the local family farms, the candle hand-pourers, the reclaimed wood artisans, the lab technicians etc. Joining Le Labo means joining a scented Revolution initiated more than 15 years ago as the antidote to mainstream fragrances and conventional marketing approaches. Being able to nurture our "small" roots and artisanal ethos while scaling our actions to become "big" and reach more people is our current balancing act for which we need support. Check out our manifesto online if you are intrigued, and please only engage if you truly connect with it.

JOB SUMMARY:

We are currently looking for a Coordinator, Retail Operations to join the Le Labo North America team. As part of the sales and operation departments, this role will support the rapid growth of the regional business in brick & mortar doors multi-channel, through new openings and launches as well as in daily operational enhancements. In this position, the coordinator will work closely with North America store operations and sales team. This role is based in our Williamsburg, Brooklyn office.

PRIMARY RESPONSIBILITIES:

NEW OPENINGS

• In partnership with the wholesale team, set up department store new locations in SAP system.

• Play a pivotal role in managing the calendar of opening tasks and coordinating with cross departments that tasks are completed on time.

• Coordinate the scheduling and delivery of supplies for free-standing-stores (FSS) and retailer counters for successful openings.

• Prepare the hand-made supplies from Brooklyn office and warehouse and ensure the delivery for each opening.

NEW PRODUCT / PROGRAM LAUNCHES

• In partnership with the wholesale team, prepare new launches information to be shared with retail partners: the SKU list, price list, launch dates, collateral, and display information.

• Provide store managers with new launches materials to support seamless execution in stores, including but not limited to cycle count sheet, order forms, and price list.

• Dispatch and organize delivery of new launches VM materials (signage, displays) to stores.

• Support the sales team on placing and tracking opening orders.

• Manage brand’s new launch gratis program for internal teams.

STOCK MANAGEMENT

• As a liaison between Sales Associate and field teams, deliver weekly out-of-stock report per retail channels and act fast in assisting the teams in high-risk situation. Coordinate the submission of hot orders when needed.

• Support Sales Associate in submission and tracking of stock orders and ensure respect of delivery timelines to the stores.

• Align with the sales team on healthy stock level at stores to support lab operations and sales. Manage monthly supply orders via internal procurement platform: Passport and SRM. Control delivery timeline and cascade to teams.

• Ensure the timely submission of invoices and payment processing for store.

• Manage North America dedicated supply inventory in Brooklyn warehouse and office. Maintain proper level of stock to support brand’s specific programs (new openings, new hires kits, retail events), keep space organized, and monitor stock level/replenishment.

• Collaborate with the sales and store ops departments on shipping report communication to the field. Track and update to identify the opportunity in improving shipping/warehouse logistics issues and mitigate damages and unsustainable shipping practices.

RETAIL OPERATION ENHANCEMENT

• Provide compliance reports to evaluate the store compliance standard, best practices, and improvement opportunities.

• Oversee the response performance by store managers on the internal task communication platform (Opterus) and prepare task reports.

• Maintain boutique operations book updated for new and existing doors.

• Manage the sales/anniversary milestone tracker.

• And prepare meeting summaries to cascade to the teams.

• Assist Store Ops team in revamping the shipping carrier database.

• Set up accurate and streamlined data in the carrier accounts such as UPS / FedEx.

ONBOARDING PROGRAM COORDINATION

• Manage the North America POS staff list upon each turnover and new opening.

• Set up back-end information for new hires and grant the Soul with access to data and system on the starting date. Coordinate with vendor to set up security and POS log-in codes, update the email list and the business card master list when applicable.

• Work closely with field managers on the Welcome Kit supplies to ensure the new hire receives the kit on their first days.

QUALIFICATIONS

CHAMPION AND STEWARD, LE LABO VALUES

• Commit to broader responsibility & accountability for sustainability, diversity & inclusion while staying true to the Le Labo mission.

• Demonstrate kindness and respect, empathy, inclusion, and humility, and ensure these are at the core of all interactions.

• Embody the values of the manifesto through our actions, and drive accountability for contributing to the growing internal culture of Le Labo. 

• Create value and positive impact across all elements of our Brand, operations, teams, partners, and the broader world.

• Exude passion for Le Labo and deeply appreciate, understand the Brand DNA.

QUALIFICATIONS & SKILLS

• 1+ years of experience in retail operation or similar field.

• Team player (able to work with multiple depts., and tasks outside one’s scope).

• Strong sense of details.

• Ability to adapt to the operation model and culture specific to Le Labo.

• Multi-tasking. 

• Excellent verbal and written inter-personal communication skill.

• Entrepreneurial mindset.

• Valid legal status for traveling within US and Canada. 

• Intermediate to advance knowledge of Power Point and Excel (advanced formula, Pivot Table, V-Lookup, Conditional formatting).

• Experience with Service Channel; SAP a plus.

• Familiarity with Microsoft applications in Mac computer.

• NY-base resident with ability to visit the office/warehouse in Brooklyn as needed. Physically capable

• lift packages up to 20lb.

The anticipated base salary range for this position is $26.00 hourly to $39.00 hourly. Exact salary depends on several factors such as experience, skills, education, and budget. Salary range may vary based on geographic location. In addition to base salary, this position is eligible for participation in a highly competitive bonus program with possibility for overachievement based on performance and company results.

In addition, The Estée Lauder Companies offers a variety of benefits to eligible employees, including health insurance coverage, wellness and family support programs, life, and disability insurance, retirement savings plans, paid leave programs, education-related programs, paid holidays and vacation time, and many others. Many of these benefits are subsidized or fully paid for by the company.

We are an equal opportunity employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. It is Company's policy not to discriminate against any employee or applicant for employment on the basis of race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and related medical conditions), gender identity or gender expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, protected medical condition as defined by applicable state or local law, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances. The Company will endeavor to provide a reasonable accommodation consistent with the law to otherwise qualified employees and prospective employees with a disability and to employees and prospective employees with needs related to their religious observance or practices. Should you wish to apply for this position or any other position with the Company and you believe you require assistance to complete an application or participate in an interview, please contact USApplicantAccommodations@Estee.com.

The Estée Lauder Companies (ELC) is the global leader in prestige beauty. ELC is the only company focused solely on prestige makeup, skin care, fragrance and hair care with a diverse portfolio of 25+ brands sold in approximately 150 countries and territories. Infused throughout the organization is a passion for creativity and innovation — a desire to push the boundaries and invent the unexpected — as we continue the bold work of the company’s founder Estée Lauder.