Senior Manager, Ecommerce Operations

Role Overview:

Reporting directly to the Vice President of Operations, the Senior Manager of Ecommerce Operations will play a pivotal role in overseeing and optimizing our ecommerce operations. This role is critical in driving our business strategy forward through efficient management of the ecommerce team and strategic implementation of operational improvements. The ideal candidate will have a strong background in ecommerce operations, team leadership, and a vision for leveraging operational intelligence and automation to drive scalable growth.

Responsibilities:

• Develop and implement strategies to optimize ecommerce operations, including order management, fulfillment, inventory management, and customer service.
• Collaborate cross-functionally with teams to streamline processes and enhance the overall ecommerce customer experience.
• Utilize data analytics and operational intelligence to identify trends, opportunities, and areas for improvement within ecommerce operations.
• Drive initiatives to improve efficiency and scalability through process automation and technology integration.
• Monitor key performance indicators (KPIs) and operational metrics to track performance and drive continuous improvement.
• Stay informed about industry trends and best practices in ecommerce operations, automation, and operational intelligence.

Qualifications

Requirements:

• 6+ years relevant experience
• Deep understanding of ecommerce platforms, technologies, and industry best practices.
• Experience with data analysis, reporting, and using insights to drive operational decisions.
• Familiarity with automation tools and processes, with a vision for leveraging automation in ecommerce operations.
• Excellent communication skills with the ability to collaborate effectively across departments and influence stakeholders at all levels.
• Strategic thinker with the ability to translate vision into actionable plans and initiatives.

The anticipated base salary range for this position is $99,400 to $163,800. Exact salary depends on several factors such as experience, skills, education, and budget. Salary range may vary based on geographic location. In addition to base salary, this position is eligible for participation in a highly competitive bonus program with possibility for overachievement based on performance and company results as well as participation in the share incentive plan.

In addition, The Estée Lauder Companies offers a variety of benefits to eligible employees, including health insurance coverage, wellness and family support programs, life and disability insurance, retirement savings plans, paid leave programs, education-related programs, paid holidays and vacation time, and many others. Many of these benefits are subsidized or fully paid for by the company

Job: Online / E-Commerce
Primary Location: US-NY-New York
Job Type: Standard
Schedule: Full-time
Shift: 1st (Day) Shift
Job Number: 2413686

We are an equal opportunity employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. It is Company's policy not to discriminate against any employee or applicant for employment on the basis of race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and related medical conditions), gender identity or gender expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, protected medical condition as defined by applicable state or local law, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances. The Company will endeavor to provide a reasonable accommodation consistent with the law to otherwise qualified employees and prospective employees with a disability and to employees and prospective employees with needs related to their religious observance or practices. Should you wish to apply for this position or any other position with the Company and you believe you require assistance to complete an application or participate in an interview, please contact USApplicantAccommodations@Estee.com.

The Estée Lauder Companies (ELC) is the global leader in prestige beauty. ELC is the only company focused solely on prestige makeup, skin care, fragrance and hair care with a diverse portfolio of 25+ brands sold in approximately 150 countries and territories. Infused throughout the organization is a passion for creativity and innovation — a desire to push the boundaries and invent the unexpected — as we continue the bold work of the company’s founder Estée Lauder.