Redesign Health is looking for a Customer Operations Agent to join Lively (http://www.listenlively.com), our direct-to-consumer company dedicated to creating a best-in-class experience to help solve one of America’s greatest healthcare issues – untreated hearing loss. Lively's mission is to democratize, simplify and de-stigmatize the adoption and use of technically advanced hearing aids, empowering more people with hearing loss to hear better.

The ideal candidate is someone who can help us execute on an amazing customer experience. You will work with a team to spearhead the customer support efforts with passion, patience, and perseverance. You are empathetic and dedicated to using your people skills and expert knowledge to turn frustrating situations into joyful experiences. You will act as the primary touchpoint for our customers answering support requests and general inquiries via phone, text, and email. You will report to the Customer Operations Lead.

Your primary responsibilities will be to:

• Give voice to the company and embody its spirit over phone, email, and text interactions with our customers.
• Educate customers about the technology, alleviate their concerns, guide them through the relevant resources.
• Ensure that customer orders, deliveries, and returns are processed seamlessly, from initiation through completion.
• Think creatively about ways to optimize each customer’s experience and increase conversion and retention.

• 0-2 years experience in a customer service or operations role at a consumer-centric organization
• Familiarity working with support software.
• Unbeatable phone etiquette.
• Invigorated by helping customers understand and use technology that is new to them.
• Ability to thrive in a fast-paced environment and eager to learn and improve.

Bonus points for:

• Experience with the direct-to-consumer model, ideally in a startup environment.
• Experience/familiarity with the healthcare space.

Healthcare coverage, flexible hours, unlimited coffee supply, beautiful office layout.

Redesign Health is a venture studio that partners with entrepreneurs to identify, launch, and scale new businesses.

We fund ventures with a permanent capital base raised from world-class institutional investors and entrepreneurs.