A leading provider of specialty pharmacy services, Accredo improves care for patients through behavioral and clinical expertise.

• Work closely along with the drug interaction pharmacist team.

• Completing corrections for the drug interaction team processing refill too soon orders for drug interaction, C30 edits and quality review orders -initiation of phone outreach to prescribers and transfer of call to the drug interaction pharmacist.

• Document issues and resolution in a common database.

• Help to identify repetitive problems or questions in order to pursue process or procedural changes.

• May assist supervisor with work distribution and work plan development.

• Escalate issues as necessary.

Knowledge and Abilities:

• Ability to handle challenging customers in a professional manner;

• Ability to adapt in a dynamic work environment learns quickly, solve problems and make decisions;

• Willingness to work a flexible schedule for peak call times

• 1.70%

Handle inbound clients calls and written correspondence and questions via the web while maintaining service levels.

Make independent judgments in order to respond to complex or critical customer issues.

May take overflow calls from members, physicians and providers.

• 2.15%

Work with other operational departments to research and resolve mail order and claims issues and respond to members, clients and account managers within performance agreement guidelines.

• 3.5%

Maintain accurate and complete documentation of all inquiries.

Identify, document and report all repetitive questions and/or problems and recommend potential solutions.

• 4.5%

Assist with work distribution, expedition, and the development of work plans for reps.

• 5.5%

Provide on-the -job training for new or existing reps.

Work collaboratively with other CSA’s/CSR’s to ensure that best-practices are shared.

Other special projects as assigned.

We offer a highly competitive base salary and a comprehensive benefits program, including medical, prescription drug, dental, vision, 401(k) with company match, life insurance, paid time off, tuition assistance and an employee stock purchase plan.

Express Scripts is a pharmacy services company putting medicine within reach. Through bold action, specialized care, data insights and innovative solutions, we deliver smarter pharmacy services – making healthcare more affordable and accessible for millions of people.

Our legacy of innovation and bold action is seen throughout our company’s 30 years. We have successfully helped patients and clients overcome great challenges in healthcare by doing two things incredibly well: taking care of patients and controlling costs. Our continued success relies on our commitment to do what’s right for our patients and clients and to always keep patients at the center of everything we do.

Headquartered in St. Louis, Express Scripts is the nation’s largest pharmacy benefit manager. We provide network-pharmacy claims processing, home delivery pharmacy care, specialty pharmacy care, benefit-design consultation, drug utilization review, formulary management and medical and drug data analysis services. Express Scripts also distributes a full range of biopharmaceutical products and provides extensive cost-management and patient-care services.