Job Description

The Customer Service Representative is the liaison between the customer and the company, demonstrating in every interaction that they have a thorough understanding of the client’s facility and asset management needs. This role is an exciting starting point for building a career within the company - so if you are interested in learning more don't wait and apply now!

• Hours: Monday - Friday 9:30 am - 6:00 pm
• $15/hour
• Remote, WFH but must be local to Hartford, CT

RESPONSIBILITIES:

• Receive and respond to service requests and proactively manage preventive maintenance (email, fax, Fusion, phone), document all interactions with customers and service contractors within a CRM and shared email box, and follow up (Customer Satisfaction Surveys) to ensure work is completed timely, accurately and within required customer service level agreements.
• Establish and cultivate appropriate rapport with service contractors in order to achieve customer expectations while minimizing customer costs.
• Connect with customers and build appropriate rapport to understand needs, expectations and requirements in order to achieve customer goals and service level agreements. Provide effective and proactive communication to customer regarding status of services, time estimations and cost.

QUALIFICATIONS

• Minimum of 1-year customer service experience in a fast-paced industry with independent decision-making responsibilities (ie. Retail, fast food, office coordination, etc.)
• Working knowledge of Microsoft Office products including Word, Outlook, and Excel (including ability to filter data).
• High attention to detail (ability to follow processes) and careful attention to quality of work (understanding of when to escalate). Sense of urgency – able to operate in fast-paced, changing environment while moving multiple priorities forward.
• Experience with facilities maintenance is a plus.
• Phone skills a plus
• Strong emotional intelligence

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Company Description

Equal Opportunity Employer/Veterans/Disabled To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit https://www.ajilon.com/privacy-policy/ The Company will consider qualified applicants with arrest and conviction records.